We always purchase our appliances at Hakodas because the really do " service what they sell " Living on an island has its challenges. One of which is not appliance repair people. Hakodas has always been exceptional at showing up when they say they are going to. They even call before they come. They are professional , courteous and do a phenomenal job. I highly recommend them. read more

Peter and Carlos were great! Experienced, courteous and polite. They were able to diagnose my problem right away. I highly recommend Hakoda's for your appliance needs. Will be reaching out to them with any future issues. Thank you!!! read more

Purchased a refrigerator from Hakoda's appliance, Shane & Dustin came and installed it effortlessly. They were friendly and professional! Also Thanks to Cindy, and Ryan for their assistance. That's why all of our appliances are Purchased from Hakoda's! Sincerely, Brian and Cindy Sakata read more

I was hoping that the customer service here would be better than Lowe's and Home Depot, based on alot of feedback from past customers. My personal experience was that their sales associate staff seemed as bad as lowes and Home Depot. Called to find out what they had in stock, gave them a list and measurements. Said they'd call me back. Never did. Called to follow up, still no call back, finally called a third time today, got the associate who had still done nothing with my request. I guess I'll be trying costco this time! read more

So easy to work with! Wonderful family business with great selection, we just bought our 4th appliance from them Everything has gone smoothly! read more

Darren Hakoda was very helpful with our questions about new refrigerators. He was very informative. Thanks Jim and Terry read more

We have a 13 year old SubZero refrigerator/freezer. We started noticing a tool looking indicator inside the top area showing there maybe a functional issue. We looked through our files and noticed the refrigerator was installed by Hakoda's Builders Appliance. It was passed any warranty. We decided to call the company to see if they could send someone out to troubleshoot the issue. They were booked solid and we realized it could be weeks before they would be available. However, to our surprise the owner responded and rearranged their schedule to fit us in within a couple of days. We were greatly appreciative. To our amazement the technical person who arrived was the actual owner...Wayne. He was very organized and extremely proficient. He spent approximately two hours analyzing disassembling and identifying the problem which was a back aching task. He carefully cleaned the system identified the problem and made the repair. An amazing, kind and considerate owner and technical expert. The price was way below what we expected. Hakoda's Builders Applicance is a great, professional business which we highly recommend. Our greatest gratitude to Wayne. Mahalo Nui Loa to Hakoda's Buiders Appliance. read more

Good service there. Our item came in right as scheduled. Only objection is they seem to nickel & dime the customer. We had to pay extra for little things. read more

Called on Monday September 30th to purchase a dryer for my mom who lives alone on the Big Island. At first staff was very polite, helpful and answered all my questions. We talked about delivery and installation but when I mentioned that I was calling from the mainland the tone of the conversation abruptly changed. There was a pause and all of the sudden they didn't know if they had anything in stock. It was clear that they didn't want my business or money. I know that I am a Haole but to be treated with total disrespect was sad. My family has lived on the Big Island for 30 years and I visit 4 times a year. So, then I was told, " oh, yeah yeah, we will have to have a technician call you." Like a good doobie I gave my phone number and here we are 7 calendar days later and nobody has called me. Not even a call to tell me nothing is in stock rather I am just ignored. How about you practice a little Aloha? Treat other how you want to be treated? Buyer Beware especially if you are Haole. read more

I needed a new washer and dryer and I want to support local businesses when I can. The reviews I had seen on Hakoda's were good. So, I decided to give them a try. I was not disappointed. Mary and Ryan were excellent to deal with. Very customer service oriented and straight forward (they do not make commitments they cannot keep). The store itself does not have a lot on display but they offer a wide selection of appliances via their ordering/shipping process. Taken all together, the value is well worth it. read more

Our dishwasher stopped draining. We purchased the KitchenAid appliance from Hakoda. I called for a service appointment which took a few days to get, but understandably so due to pandemic effects. Wayne arrived to repair our unit. I believe Wayne is the owner of Hakoda. He was very pleasant and respectful. He got right to work and fixed our unit back to new. We are pleased with Hakoda's appliance service and all our experiences with Hakoda have been positive ones. John A. read more

These guys have been around for ever , they are a wonderful family and TRUE PROFESSIONALS!! read more

Couldn't buy a refridge today but he was super helpful! Seemed like a straight up guy. Or as like my buddy from the South calls um "good people!" Thanks read more

If you are shopping for an appliance in Kailua Kona Hawaii, forget Lowes or Home Depot. Give Hakoda's a try. The personnel are super friendly, knowledgeable and helpful. We have had our microwave, oven and washer replaced by them. Every transaction, facilitated by Mary, went smoothly and seamlessly. The delivery guys are great. They arrive on time, set up and make sure the appliance works. You will never find this level of home town service at our local big box stores. And if a problem does develop, they are here locally to service what they sell. They care about their community. read more

Wayne Hokada went above and beyond normal service to help us sort out a noisy freezer evapoartor motor that had been replacred on our Sub Zero refrigerator. He took the time to research which motor may have come (non standard) in our unit, located one on a hunch, installed it and solved our problem. We recommend Hokada Appliance. They may be scheduled out a way but the service is very good. read more

Very disappointed with our recent experience. We have a fridge from Hakoda that we've been trying to get fixed. We live on the mainland but coordinating with Hakoda and someone on island to fix the fridge has been impossible. This after they supposedly fixed it once but less than a month later it isn't working again. Now another month has passed since it broke down again and we still have no working fridge and no idea when someone is coming to fix it. You also have to chase them for follow ups. Don't expect a return call. I had heard good things about them but unfortunately haven't experienced any of it. Update: We were promised a return call yesterday with an update on when they can repair. but again, the call never came. Today we are purchasing a replacement refrigerator elsewhere. Avoid them. read more

Fabulous service We got exactly the refrigerator we wanted Hakodas was very patient while we cancelled deliveries due to covid travel delays The delivery and installation was the most professional and efficient I've seen Amazing work read more

I have had multiple times since we moved here 2 years ago to need our refrigerator serviced. Hakoda's is hands down spectacular! If I could give them 100 stars I would. They are prompt, professional and experts at their craft. They have a loyal customer in me. read more

We own two vacation rental condos in Kona and were looking to replace a washer-dryer unit in one of them, within the three weeks we were on island, before our next guests checked in. That's not an easy feat here where almost everything has to be ordered from the mainland (or at least Honolulu) and the waiting period can extend into months. So we were delighted to find an in-stock Asko washer and dryer at Hakoda's. Ryan was very helpful in answering questions and in arranging for a third party installation and delivery service to have it at our condo by the end of the week since his regular team was busy for the next few weeks. The delivery guys were difficult to track down - claiming to not know anything about our appointment when we called them after waiting around all day. Luckily, Ryan was able to organize a delivery after all. The guys arrived and from the start you could tell they were unhappy at having to make the delivery. They were extremely rude to my husband when he tried to oversee the installation and just wanted to quickly get out of there. Sure enough, when we went to run the machines, the washer rattled so much, it shook the entire condo. The guys hadn't bothered to remove the bolts that held the machine in place during moving. The dryer hose that they installed dangled down onto the ground so that eventually, lint would have accumulated in it and it would have blocked the air access. We emailed Ryan with videos and photos and even though they are closed on the weekend, he called us back and promised that their own team would come in to fix the problem. The mistake cost us: we had to compensate our guests for the inconvenience and we had to change our departure date to later in the week, but the guys who came in that Monday could not have been nicer or more professional. They fixed the problem and stayed to run a cycle to make sure everything worked. We're relieved and happy with the appliances now. But we do strongly suggest that Hakoda's find another delivery & installation service for their backup service. read more

Hakoda's came recommended by another local family who used them for an appliance purchase after a very bad experience with a big box store in town. I needed all new kitchen appliances because after eight years everything was either only working halfway or completely dead. I got the advise that I needed to make a good judgement about the specifics of especially the refrigerator. Delivery was as scheduled, prompt and professional. Everything works as expected! They even chilled the refrig in the warehouse over the weekend prior to delivery so it was ready to go on arrival. You won't get that from a big box store. Just as a note - if you don't live in Hawaii full time, you have no idea the issues to be had with almost any purchase and/or repair. These guys are are as good as they get. read more

I had a great experience shopping here. I bought a Wolf cooktop and while still under warranty, a grill cracked and they took care of it right away and sent a replacement. I wanted to buy two new built-in ovens and that is where it fell down a bit, I never could get anyone to come up and measure it for me (I was willing to pay for the trip) because I wanted to be sure of what we needed before we ordered. So, I'll try that again when my ovens fail, but otherwise, I have had good luck scheduling repairs with them and they have quality products. read more

Great quality products and wonderful service. We had a great experience shopping here and working with them on installation and removal of the old washer/dryer. Highly recommend. read more

We just remodeled our kitchen at our home in Waimea. We were looking to replace all of our appliances, so we started looking at Lowes and Home Depot. After wandering around the stores -- confused about which make & models we needed, our contractor recommended that we go to Hakoda's . There was quite a difference between Hakoda's and the big box stores. Their staff really knows the products, and they only sell high quality. They immediately showed us the appliances in their showroom that would best suit our needs. We ordered them, and Hakoda's delivered and installed our refrigerator, oven, cooktop stove, microwave hood, and dishwasher. They service what they sell, and while I don't expect these high quality appliances to br eak, its great knowing that they will take care of anything if it does. We are very happy customers -- we highly recommend Hakoda's. read more

I've been a contractor customer of Hakoda's for many years and I must say they are one of the best on the island!

I am so pleased to have discovered Hakoda Appliance. My new diswasher was delivered on the date and time promised. The guys were efficient, polite and cleaned up. They both wore masks which is great. The dishwasher I got was the same model on sale at a big box store for $10 more than Hakoda's. The saleslady was very nice and quite knowledgeable. Everyone at Hakoda's has been a real pleasure to deal with. And it is a bonus to be supporting a local business rather than a big box store. read more

After trouble shooting my appliance I called to get a replacement part, simple right? Not!!! This guy starts breaking down what my problem might be after I specifically asked for the specific part. He actually start to have a little sissy fit after I told him all I wanted was the part and not his opinion on what was wrong. Stay away from this business!!! Call Reliable parts 808-847-3271... fast, friendly, no hassles!! read more

My ice maker in my Whirlpool Refrigerator was not working well so I called Hakoda's to see if they could repair. Their Service employees came out and looked at it and said it needed to be replaced and showed us why. They ordered a new ice maker for me and the price for the ice maker and to install it was very reasonable, did not take them long to install and they did a great job, now have ice everyday, no more using an ice tray. I definitely recommend Hakoda's Builders Appliance. Mahalo Hakoda's read more

After having no refrigerator since October 26th, dealing with a warranty company and getting no help there, I called Hakoda's since they installed it 14 years ago. We have owned the house for 3 months. Darren and Peter came out the same day I called. Very professional and knowledgeable. Would highly recommend Hakoda's! read more

We have a vacation rental on the island but we live in California. When things break down (and they do) it's always a hassle. Working with Ryan at Hakoda's has been an AMAZING exception. Expert advice, zero sales pressure, reliable scheduling. These guys are honest, do what they promise, and they do it on time. Cannot recommend enough! IMO, much much better than Home Depot or Loews......and they service everything they sell. -Liam read more

They are eager to sell you appliances but if you need a repair or to order parts for an appliance you purchased there forget it. They do not return phone calls, are rude in person and have zero customer service. bj read more

I have contacted several times to set an appointment for repairs, but they never call back. They did show up once and had to order parts to complete the repair, I never heard from them again. When I contacted them, they still didn't order the parts. read more

After multiple attempts to schedule an appointment with Hakoda for a Sub Zero appliance repair (for a unit purchased at Hakoda,) was finally able to schedule. After multiple visits and hundreds of dollars, the issue was not fixed. Hakoda stopped returning my phone calls. Eventually I switched to another repair service. They were able to determine that Hakoda installed parts for the incorrect model. Avoid Hakoda. read more

Hakoda's have been around for years. Kona family business. They have always been helpful. They have great services on the appliances you purchase with them. Good selection and you can special order. Shop local. read more

Always very helpful, prompt service. Resolved several of my appliance problems over the two years we've owned our home (where they installed all appliances). They've even done some minor things for us at no charge. I'd say they give excellent customer service, we appreciate them! read more