My friend bought used washer with 30 day warranty. It did not work. When we called him John at first said "must be a loose wire. Should have it looked at. ". Then when the technician looked saw wiring rerouted , cut it was plain to see it had been jerryrigged & never run through a cycle as claimed by John. When this was pointed out & that a refund was in order John became hostile &belligerent. He did agree by text to refund . When the appliance was returned he grabbed the receipt from out of our friends hand , kept the washer & said "I'm not paying for that junk!" Well he got that junk part right. He's now claiming a 67 yr old retired lady caused it to not work when the wiring was obviously Jerry rigged. He's a nice guy until you ask for a refund then the narcissist dishonest person appears. picking on a retired elderly lady is disgraceful. Small claims court $300 has ballooned now to $700+ fees /costs of justice and my friend decided to quit perusing it as her peace of mind is worth more than $300 . His business license should be revoked read more

Konalu did exactly what he promised. I got a wonderful buy and have the best washing machine I've had in 8 years for 1/3 of the cost of a new one!!! read more

Thanks to John and his staff we were able to buy a washer/dryer that fit our condo. We saved over $800 and didn't have to wait six weeks for box stores to order one for us. We will shop Kona Used Appliances again when we're in need for appliances! read more

AVOID THIS PLACE. I called to ask if he had any washers and what his hours were. He abruptly said he closes at 3pm and hung up on us. My wife and I, desperate to replace our broken washer, drove an hour and arrived before closing time. He said he was closed, refused to show us anything and told me to "f*ck off" and "I'm never f*cking selling to you!" It was wild. He's got some serious rage issues. Buy from someone else. read more

Great place for solid good used appliances. Well priced. Aloha.

I have been looking for years for an old Whirlpool washer without locking lid, without mandated water levels and ridiculous electronics designed by someone who clearly never used a washing machine. I found John at Atlas Appliance. He had 15 or so washers for me to choose from. John was patient, knowledgable and extremely helpful. I now have a wonderful Whirlpool workhorse! I will surely return to make any needed appliance purchases in the future. Mahalo and Aloha John! Nancy read more

We also love the great service, honest, and dependable customer service from John and his crew. Give John a call you will save $$ and have a great time at his store! read more

What a great place to get quality used appliances. Been doing business with Big John for years. Love the guy he has working with him as well. read more

Atlas Appliance - My nice cold beverage. - Appliances Near Me - Kailua-Kona, Hawaii

I love doing business with John and Kona Used Appliances. He is terrific to work with and always has the customers best interest in his heart. Very dependable and prices are always the best. Highly recommend Kona Used Appliances. read more

July 23,2020 Atlas Appliance is OPEN and thank goodness he is, as none of the stores in town have a refrigerator that will fit my apartment! With the current pandemic the box stores aren't getting appliances. The Yelp posting says they are closed and that is not true. He isn't able to deliver but he had what I needed and was very helpful. I bought a dryer from him 4-5 years ago that is still running fine and in a rental property no less. Thanks for your help! read more

We love John! We've bought 3 appliances from him for cheap. Installed and removal of the old ones. The negative review from the weirdo trying to SELL him something is hilarious. He doesn't buy stuff. He fixes stuff up and sells it. read more

Bought a few appliances from them through the years a commercial washer 2 dryers the first one lasted 5 yrs, still have the second, washers still going strong paid around $200 per, definitely got my money's worth! read more

Atlas used appliances is a fabulous place. Owner is honest, smart and knows everything about appliances. We bought a dryer 2 years ago, and it's still running like a champ. Just bought a washer, and it's working great. Highly recommend it! read more

Wow, where to begin. Don't ever go to this piece of human garbage!!!! I called and inquired about selling my perfectly good still working refrigerator (just upgrading and need to sell the old one). The owner who I guess is named John Phillips immediately started the conversation rude by saying literally before I could mention anything other than I have a refrigerator to sell "you people are delusional and always want retail, and I can't make money that way, ...what's wrong with it by the way?" I told him nothing is wrong I'm just buying newer. It is only two years old and works perfectly. I then quoted him a starting price that is less than %20 of retail and figured he would offer less and we could go from there. Then He said "I don't know if your lying about the condition so I'll pass" I offered to bring it in and show him or let him come to my home and see it working but he says " I'm working alone today I don't have time for that crap " I was a little surprised by his aggressive attitude and said listen I'm not trying to be hostile I'm just talking about selling my fridge. Then he says "oh really? Of course you don't want me to be hostile you want me to f@#ing buy your piece of sh@# fridge!" And hung up on me. P.S I stopped by his location to take a picture to post with this review and he was insanely aggressive and threatening he said if I didn't leave he would kick my ass, I'm a disabled Veteran by the way. When I told him I was going to give a negative review he said "go ahead, I have lots of ignorant locals to sell to, I don't need your f@#$ing business.." read more

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Reasonable prices for his refrigerators and in good condition! The owner is compassionate and cares

I will never go to this place again. Yes, there is a 30 day warranty, but don't bring it back unless you want to have John give you a hard time. read more

I am new to the Big Island. As a result of a failing washing machine I needed a new one, but the one we ordered was back ordered and I would be left without a working washer. I contacted John Phillips of Atlas Appliance Repair and found out his exact location (as Google seemed to get me lost). He was very helpful and pointed out the various appliances he had available and their warranty. I came back the next day and purchased a used Whirlpool washing machine. Unfortunately, when I started to run the machine the first time it made it through half the cycle and stopped. I called John and he immediately called me back [Good sign]. He, the owner himself, actually came to my home about two hours later and made the repair and did so based upon the warranty. I am a pleased customer and will be back in the future. I like an owner that stands behind what he sells. read more

Not sure why there are a few negative reviews here. The owner was actually really nice. We purchased our home in 2015 as an REO and needed to put in appliances. We didn't want to spend a ton of money so we went to John and picked up a nice ceramic flat-top stove for $175, a simple white fridge for $100, and a combined washer dryer (the one with the dryer on top like how they have in apartments) for $250-$300ish...can't remember the exact price. Anyway, the fridge was ugly but it worked and we kept it for over a year until we could afford a brand new one. The washer/dryer that we purchased had some kind of short in it and went down maybe 3 months later. When my husband called John to see if he could repair it, John came out to our house within a few days and said it was a fire/electrical hazard and gave us a new one free of charge. He didn't question if we did something wrong or broke it. We still have the stove and washer/dryer. I had a good experience. Hope this review helps someone else! read more

I've bought probably 10 different appliances here, mostly washers and dryers for rental apartments. Only had one that broke within 30 days, and he gladly repaired it free. It had a broken switch probably caused by someone slamming the lid too hard. Another one broke after a year and he charged a very reasonable $50 to repair, even though it was way outside his warranty. If you have an outside laundry that will take a beating anyway, why pay for new? Or if you are on a tight budget, and can't afford the insane price for a shiny gadget, go see him. He will hook you up. read more

Ilove this place. Came in with my friend Jim to get a frige and the owner helped us out. Good quality good price and delivery. we always check here first as you can get used or sometimes even new items for a fraction of the price. read more

John was a wonderful find for me. My dryer had stopped working just before a house full of guests was to arrive. My house is in Napoopoo, Kealakekua Bay and it is hard to find services that will come down here without extra trip charges and a long wait. John lives in the area and was able to stop by in the early morning on his way to work and fix my dryer. He saved me and his mobile service fee was very reasonable. Thanks John! read more

We purchased a used washer and dryer from this company. The owner, John Phillips, assured us that the appliances were all inspected prior to selling, and that they were backed by a 30-day guarantee. We connected the washer and upon starting a cycle, water gushed (not dripped, gushed) from the bottom of the unit. My wife called the owner and said we wanted to return the products. He immediately became confrontational and accused us of doing something to cause the leak. He said that the guarantee was not a "money-back" guarantee and that he could fix it in 5 minutes. When my wife still insisted on returning them, he hung up on her. I called him and tried to work something out. He refused. When I threatened him with Small Claims Court action, he said to "bring it on." read more

John is super honest and upfront about what he can do or what would be the most cost-effective choice. He could charge you a bunch of money to fix something OR he can sell you something to replace for cheaper. Either way, it's your choice and no pressure from John. Love this guy and will only go to him for all my appliance needs!! read more

I set up an account on Yelp specifically to review this place. They were so rude and unprofessional. I called them to ask a couple questions about selling my used stove, as they advertise buying used appliances. They were disturbingly rude and unprofessional. I was perfectly polite and all I asked was if they bought used stoves and if they might be interested in mine. Instead of just declining they were bafflingly rude and condescending. I cannot understand why they would respond this way to an innocent question? I will never do business with them again and I warn others against it. read more

i dropped my dryer off get it fixed. was told it needed a motor and would take about two weeks to just to get the motor in. offered to pay upfront and was told " its okay, if you don't get back to us, the dryer is worth alot".. on the third week without a call, i called to check the status of the dryer... he said that he doesn't know who i am and i had never dropped off the dryer... he was rude and basically saying it never happened... they never gave me anything to prove i dropped it off.. just took my name and number.... i called today to inform him i'll be making a police report (i wouldn't have, but he was incredibly rude and said he and his worker don't remember me even though they have not seen me in person since taking the dryer.) it would have gone better if he offered to try fix it instead of his "call the f'ing cops then" read more

John is a smart and busy man - but he fits it all in and makes time for his customers. He warned me to be there before 4pm when he would be unloading a container. I arrived at 3:45 and he took me directly to the best top load washing machine he had available, gave me a good price, and promised to paint it before I took delivery. He painted it within a day or two. He delivered it all the way to Waikoloa Village at a mutually convenient time, picked up my old washer too, and even gave me 25% off the delivery fee. He asked if I'd responded to his ad on Craigslist and when I told him I'd found him on Yelp, he cringed because of the scathing review by the guy who posted photos of him. What a story that was! I'm so glad it didn't deter me from finding out for myself because I will most definitely go back to John when I am in need of any other appliance and to drop off recyclable metals. (I don't believe in buying new unless there's a very good reason. I appreciate a business that provides repairs and spruces up perfectly good appliances for continued use.) Aloha, Mary read more

Wow....what a smoke and mirrors show. If anything goes amiss with this place the owner John will blame his hardworking nephew and take NO responsibility for his commitments...or lack of. Go somewhere reputable and save the frustration! Its a long story and I'll leave it at that. Good luck. read more

Really bad experience here. The staff (owner?) is burned out and rude. I will take my business elsewhere in the future...

These guys are awesome! ! I baught a washer from John 6 years ago still running like a champ , also got a refrigerator couple years ago , I will alway go to them . Check them out !!you wont be sorry !! read more