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    Big Island Physical Therapy

    2.8 (11 reviews)
    Open 7:00 am - 5:00 pm
    Updated 3 weeks ago

    Services - Big Island Physical Therapy

    Physical therapy

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    Hawaii Physical Therapy & Chiropractic Clinic - Hawaii Physical Therapy & Chiropractic Clinic Inc

    Hawaii Physical Therapy & Chiropractic Clinic

    3.3(4 reviews)
    1.4 mi

    I am not happy with the services that were provided with this Business. The therapist Linda is not…read morefollowing Doctor's request for heat, ultrasound and massage after my exercise. When I confronted the Business Manager and asked to see on my chart if the request from my doctor was on my chart. She told me that the Therapist is the one that makes the decision on what she wants to do with her clients. When I asked her more questions about my situation she changed the story around and began to tell me, that I owe her $25.00 for a no show fee from Last week Monday. I usually get a reminder phone call to let me know that my appointment for Monday is on Friday before.I was told that Friday's phone calls is to remind people of their Monday appointments and Monday calls is for Tuesday. Scottie called me that same day in the morning reminding me to bring a mask or no services will be provided. He failed to tell me that I have an appointment that morning when he called me.There is NO sign that says that there is a $25.00 fee for No Show in their office. I told her that I do not feel that I should pay for it. She told me that she will refuse services if I did not pay for it. When I went back to Linda and asked her why, I was not getting heat, ultrasound and massage she said, that her only focus was for me to get exercise and will not help me with getting pain relief after the exercise session. I went there with 6.5 level of pain and now I have experiencing a 10. I would not recommend you going here if you want to go there with pain and leave them in pain.

    Went here a few times, staff is friendly and helpful but spends a lot of time talking story with…read morecoworkers within close proximatey. Dont be suprised that they will have you do exercises after workong on you, then they gravitate to their fellow physical therapist spending more time talking story than paying attention to their clients.

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    Hawaii Physical Therapy & Chiropractic Clinic - The waiting area

    The waiting area

    Hawaii Physical Therapy & Chiropractic Clinic

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    Kinesis Hawaii-Hilo Physical Therapy

    Kinesis Hawaii-Hilo Physical Therapy

    3.6(9 reviews)
    3.2 mi

    I could hardly move my left shoulder when I went there. But 3 months later, I am so close to full…read morerecovery, thanks to Nick! This little guy has many years of experience in this business and has fingers that do magic. He pushed & he pulled..... and Wala.....my shoulder got a little better after each visit. Between visits, I followed his instructions on stretching daily, which then helped further with my speedy recovery. Thank you for your help, Nick! Stay Well.....

    Have never been treated so rudely, and compounded by the fact it was an error on the therapists…read moreend! Had an order for a lumbar injury treatment which I KNOW was received b/c the receptionist confirmed it before I made my appt. The first appt Carol was focused on my neck and said 'we'd get to my back later'. (I'd had an order from the previous year for neck). She is so busy with a conveyor belt of sectioned areas she dashes in and out of, and seems incapable of LISTENING, instead interrupts each issue /answer you are trying to give concerns you have, and shifts to the next matter. The 2nd appt I had been in agonizing pain with neck and a triggered weeklong migraine from exercises she wanted me to do for 2 weeks. I TRIED to explain again that I was there for my Lumbar injury referral for an injury in early April -nearly 2 months prior- and needed attention to that matter and some home exercises to strengthen and a list of movements to avoid or include. I NICELY and politely tried to explain I didn't feel like she was really listening to me and she got huffy and defensive and I again, very kindly said she was being rather 'abrupt' with me. She pretty much yelled in my face, "I'M TRYING TO HELP YOU!". I kept my cool and said then please help my lumbar issues. She got very defensive and hateful and said "We have NO record of a request for that area! Only your neck!". I said I was sure the Dr's sent it and she huffed out saying "She'd just go call them" and I could "Just leave and come back some other time when they received it.". CLEARLY, someone in the office told her it WAS received but she would not confirm it but returned to say "We'll find it" and would warm up the neck and move to the back area and be sure to address it before I left. Went thru some perfunctory neck exercises-despite my instance I needed LUMBAR care- and in the end said, "We'll get you back in a couple days to start the addressing the back issue". I ASKED AGAIN, "DID YOU FIND THE REFERRAL" and she said, "We'll find it, we'll find it!". I asked the receptionist on the way out, the same one I communicated with on the phone in regards to the referral and the while waiting to make the appt until they had it, "Do you have the referral for the lumbar therapy??". She looked and said, "Yes, we have it right here". . So that, to me, would mean when Carol stormed out of the area telling me I could leave and come back another time when they had it, yet went to the front regarding it, she was made aware they DID have it. A NORMAL person would have simply come back and said, "Our mistake, we do have it , lets reset", and all would have been fine, even though she was so rude in her communication, I would have continued to try the correct area PT. Due to the hateful way she treated me though, I suppose then admitting it was HER mistake was beyond her. So, now I've wasted 2 copays for treatment of an area I was not seeking care for, been treated badly and talked down to by someone who can't take the time to HEAR a patient clearly or embrace some common communication skills one would expect from a professional of any sort. *I DID have a copy of my E.R. visit and MRI results on my first visit, which she cast aside without looking at it. I took it the second time and she did the same.

    Big Island Physical Therapy - physicaltherapy - Updated June 2026

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