Belk's employee named Heaven helped me with a return on my PayPal account and was helpful, patient,…read moreand courteous. She also helped me with an exchange for an online order making sure I got the sale price and provided an exceptional customer experience. I appreciate the vast selection of items, especially the Crown & Ivy brand. Thank you Heaven and Belk!

Belks in Fredericksburg recently underwent a major renovation. The store looks great!! It is much…read moreeasier to shop there now, as there is room for additional merchandise. Thanks Belks.

On 07/26/2025 Extremely Disappointed by Marshall's Experience Ignored, Profiled, and Embarrassed…read more I had a deeply disappointing and uncomfortable experience while shopping at Marshall's recently, and I feel compelled to share it. My niece and I went in to purchase two specific hair tools that were locked in a case those were the only items we came in for. When we got to the case, we pressed the assistance button multiple times over the course of 10-15 minutes. Each time, the speaker would say that help was on the way but no one ever came. The store wasn't even busy; it was just the two of us and maybe three other shoppers. As we had just walked in at 9:30 am when they opened. One employee was standing about 10 feet away from us the entire time, clearly hearing the assistance requests. But instead of helping, she kept avoiding us literally walking away to another section of the beauty area each time the button went off. It was as if she was deliberately trying not to help us. After waiting for far too long and giving her the benefit of the doubt wondering if maybe she didn't work in that section or didn't realize the alert was coming from us I finally walked over to her and asked for help directly. That's when the situation got worse. She told us we weren't allowed to carry the items ourselves because they were considered "high-ticket". It was difficult to get her to allow me to purchase two items from the case it's like I had to keep explaining to her that my intention was to purchase them both. She wanted to talk about them instead of take them out the case. I felt like maybe she wasn't realizing I'm seriously in here to buy the items not discuss them. I clarified that these were the only items we came in to buy and assumed that after she took them out of the case we would carry them to checkout. She was stumbling over the idea of us taking them to checkout. I'm feeling lost at this point because her plan is to hold them while we shop. I'm explained to her we are done shopping why would she hold them and we need them to checkout and she couldn't figure out how to not take them to the front but just hold them. Eventually, after some back and forth, the manager approved it for us to just take them ourselves. I don't care about holding the products I shop as stores where you never have to hold the items they handled it all for you so that's not weird. It was her not trying to make sure we could actually buy them I couldn't comprehend. I will say not once did either employee get rude or nasty with us. I want to make sure that is clear. This was more so the first employee awkwardly treating us like she was sure we would steal the items and the elephant in the room was she knew we would steal it if she gave it to us. The manager agreed immediately to let us walk them to the front. The first employee was making small talk and everything once I let her know we were needing help. But by then, the damage was done. My niece was visibly upset she had never experienced something like this before. She felt like we were being treated like thieves, and since the items were for her, she felt personally responsible for the way we were treated. She kept saying how frustrated and embarrassed she was, and it was painful to watch her internalize that kind of profiling. I explained to her that this isn't the norm everywhere that retailers who prioritize customer service and train their staff properly don't make you feel like a criminal for trying to spend your money. The whole situation could have been handled so differently if someone had simply acknowledged us, offered to help, or even treated us with basic decency. Instead, we were treated like suspects over $90 worth of items while I'm carrying a $2,500 purse for context and I know sometimes people will assume you cannot afford things based off the way you carry yourself but we were well dressed and didn't give off we are here to rob you. I'm also a mature adult so I don't look childish or anything either. This experience was insulting, dismissive, and rooted in a lack of professionalism and possibly bias. I truly hope Marshall's takes this as a reminder that customer experience matters and that the way your staff chooses to treat people has real consequences. I honestly would like for them to teach their employees how to handle their higher ticketed items better. They need to know how to get them from the case to the register without making people feel like this.

Always well stocked, friendly staff, great prices and a consistent quality. They have lots of…read morehousehold goods as well as stylish clothes and purses.

Macy's is a great place to shop, whether it's online or inside the store. I've had many great…read moreexperiences while shopping there, it's one of my favorite places to shop.

I received a call regarding a job application I put in, the position I applied for was for the lead…read moreand I was told I "probably don't have the skills" and was asked if I could work part time. Not even thinking about what she said because I barely even spoke or said anything about my experience for her to assume I don't have the skills. I agreed to the part time position but after telling her I worked at amazon she told me she has had people who worked at amazon work there and it "didn't" work for them", even after explaining my schedule and that I could make it work she said very rudely "well it wouldn't work for our company".

Kohl's used to be my store. If I was looking for something Kohls would give me several options to…read morechoose from. Now their clothes are dated and puritan conservative. Unless you are buying a specific brand like Nike then it's like a 1950's retired school teacher. The staff is mediocre and outside of my Amazon returns I dont have a need to go there anymore. They had their hey day. I remember when they were building out Kohls.

I did not shop through the whole store, so this is specific to the shoe department. I came in to…read morebuy shoes to travel home in that I saw advertised online and based visit off sale information I wanted to purchase. Women's section was unorganized and messy. Lots of empty boxes and empty shelves. I couldn't find dale items that I went there for. When I got to register item was a different code. I would have went somewhere different if it was due to time constraints. Not well stocked for shoes. The person at register was nice but said there was nothing she could do. That was disappointing.

I had such a great experience returning my Amazon items at Kohl's thanks to Timeka! She was…read morefriendly, fast, and incredibly helpful from start to finish. She greeted me with a smile, explained everything clearly, and made the whole process quick and easy. You can tell she genuinely cares about her customers -- such a pleasant surprise in today's busy retail world! Kohl's is lucky to have her. I'll definitely be coming back to this location because of the excellent service.

Always have something we need, friendly and wonderfully priced! Keep your Kohls cash, you can use…read moreit in store even after it expires!

One they had ONE cash register with a human being…read more Two they have only four self checkout stations for everyone else. Three you can't throw away your trash because they don't empty the trash cans.

Target is a pretty consistent brand. This super Target does not sell produce. They have tons of…read moreisles of junk food & several refrigerated sections but no produce. Staff was friendly. Store wasn't quite as clean as other Targets but the people were all nice and friendly. The Starbucks kiosk had good coffee. :) BTW they charge .05 for each bag so you might want to bring your own. (Fredericksburg charges for the bags, it's not actually Targets idea.)

Fun little department store, tidier & better organized than most in this genre (Marshall's, Ross,…read moreTJ Maxx, etc). The staff are much more friendly and engaged, at least on my 1st visit here, than is typical in such places. This seasonal & end-cap displays are set up with a good eye for detail. With help from the cheerful young lady at the front, I was able to find what I stopped in for (puppy training pads for my bunny's cage) with no trouble at all, and paid half the price the pet supply store next-door chargers for the same product. So many different businesses have occupied this exact address, here's wishing burkes good luck and staying power.