I have shopped at Big Lots in many different locations in several states (including its alternate name Odd Lots). It used to be amazing place to find eclectic one-off clearance items as well very cheap Chinese stuff. In recent decades they have become a more conventional discount store.
I have been to the Plant City Big Lots half a dozen times, and the shopping experience was pleasant.
I also bought furniture from them. Of the four large items I bought (two reclining sofas, two reclining love seats), one love seat arrived damaged. It took them a while to look up the order as the items had been ordered off their company website, not from the local store. Once they figured out the order, they efficiently proceeded to replace the damaged item.
Sadly, the replacement at the time of delivery turned out to be even more damaged. But the delivery person for the replacement, who was also amazingly a repair person, proceeded to take apart the original damaged item and new damaged item (damaged at opposite ends), and re-assemble them before my eyes into a pristine undamaged reclining love seat. Quite an amazing solution to a vexing problem. Totally satisfied.
Also I learned to my surprise that sofas and love seats can be taken apart into many individual pieces, something I did not know before.
By the way, reclining love seats are not really love seats as they have three sections, the middle section used to mostly hold drinks, etc.
In the final analysis, due to both my in-store experience and my sofa-buying experience, I rate this store five stars. Now that I think about it, I should shop there more often! read more