I have very mixed feelings about Riverside Courtlands. On the surface, the facility is beautiful,…read morewell-maintained, and offers appealing amenities for residents. The admission process was quick and efficient, and for someone who is largely independent and only needs minimal support, this could seem like a great option. However, once any level of real care is needed, serious issues become evident. The facility does not have an RN on staff -- only CNAs -- and during the night shift, the entire facility is often run by just two CNAs - not even a manager in charge. This lack of proper staffing creates a dangerous situation for residents who need more attention or might be at risk for falls. During our time there, falls were frequent, and one day alone saw three residents were taken to the ER due to injuries. I was constantly seeing residents with bruised faces, etc. walking around. The call button system is unreliable, especially at night, and response times can be worryingly slow. Often when they did have adequate staffing you could find 4-5 of the CNAs outside the dining room door congregating. This would be a good time to round with the residents who might not be able to go to the dining room. Nonetheless my loved one had a nasty fall and passed away the next day. I believe that fall worsened the condition at hand. Another concern was the pressure I felt to use CorsoCare for hospice services -- a provider located two hours away from our location. Unfortunately, that experience was far from ideal and felt more like a convenience for the facility than a benefit for us. I wonder if there is some sort of partnership between the two. In short, if your loved one is active, fully mobile, and doesn't require much in the way of assistance, this might be a pleasant place for them to live. But if they need attentive care or medical oversight, I would not recommend Riverside Courtlands. It offers a nice place to stay -- with meals, activities, and a roof over your head -- but very little in the way of actual care, which sadly did not support my loved one in their final days. Also, I will say the sales gal was SO nice and helpful during the sign on / move in process but once our loved one passed away we received not one condolence from any of the staff - not one. We received a bill and a notice to vacate the room. I found that very unsettling considering how nice and helpful they were to start.

This facility was highly recommended to us, and we were not disappointed whatsoever.... in fact, we…read moreare super- impressed. Mom has a 'studio' apartment that is huge - and we could add as much of her own things from drapery, to pictures, to shelving to really make it her own home. The apartment decor is up to date (stainless microwave, if desired in her kitchenette) and everything is clean and fresh. Housekeeping is amazing, along with maintenance and laundry. Staff seem to have a great attitude. Always with a smile and willingness to help or answer questions. Some stop by just to chat, and see how your day is going. Aids, med techs and nursing staff are wonderful and well-trained. Concerns are listened to. (Former nurse with long term care experience here...) This is 'assisted' care. Loved one can refuse showers. Staff is WELL aware of things, and certain behaviors are spelled out in the month-to-month contract that avoid serious issues. This is not a nursing home. They assist you when you require help. Different licences and rules apply here than at other kinds of care places. Some residents have had hospice here, and then pass on. They don't kick you out if you are sick. Yet, this is NOT a memory care facility. If loved one declines that way, there are other local Vista facilities (Northview) that they can transfer to, certain things being in place (room availability, etc...) Food is very good - with a nice pub-type alternate menu choices. Room service meals are no extra charge. Guests can eat for a reasonable charge, just inquire at the friendly concierge. Everything (except onsite beauty salon) is included in the rent. No "care-level" add on costs if loved one needs extra assistance. Choice of doctors who specialize in elder care come to the facility... including blood draws. Activities are creative and varied (artists come and paint with residents on a project... flower arranging... song performances... animals visit...etc) lots of outings are offered in their own van/bus as well as any entry fees covered. Residents are welcoming, and very friendly. They come from all walks of life and most from middle class income levels. (This age group saved and invested, lived on less than they made, paid off their home, and some, not all, received some kind of retirement package... unlike today's reality.) I have never noticed or overheard any attitude of "looking down" upon any other resident from these residents. An outstanding facility, in my opinion, and worth checking into.

The team at Boulder Creek is caring, compassionate and creative…read more They are supportive and answer questions. They are committed to providing the best experience everyday.

horrible management: they need to focus more on honest customer relations and treating their own…read moreemployees with care and respect! they unfairly and dishonestly raise prices on assisted living residents without reason or warning! strongly suggest that you stop to consider the impact on vulnerable seniors before allowing your non-medically trained employees to make life altering medical decisions on their lives - and before raising raising level of care cost exorbitantly overnight, forcing your trusting residents to relocate in the final years of their lives! learn to practice honest communications and honest business practices, it will pay huge dividends to your organization and to those trusted in your care!

Update. Story Point has taken extra efforts to clean up the water damage and make things right for…read moremy parents who were moved into another room during the mishap. I'm hoping future security will be on top of issues and inform residents quickly as what has happened and if any action needs to be taken. My parents have been told there is another room that has opened up and no longer need to be crammed into a one bed one bath. Thank you for correcting these issues. The staff at Story Point are very friendly. The only suggestion I have is to create a heart diabetic healthy eating guideline on the menu. Thank you.

I waited a few months after my dad passed away so I wouldn't be emotional in my review. For one…read morethere is no NURSES HERE to take care of your loved one. Some of the reviews aren't telling the truth or they plainly don't have a clue. There is one medical person who they call a nurse but he has nothing to do with the care of your loved one. IF YOU HAVE A LOVED ONE THAT NEEDS DAILY MEDICAL ATTENTION AND CARE -- STORY POINT IS ABSOLUTELY NOT THE PLACE TO BRING THEM. The story point staff managers are great and they are there to talk to and help with your situations but they don't do the carrying of your loved ones. MOST OF THE CARE STAFF IN ASSISTED LIVING ARE "TEMP"!!! They are people going through training. THEY DO NOT CARE OR EVEN ATTEMPT TO CARE ABOUT YOUR LOVED ONE. Some are foreigners and can't understand them. They have ZERO knowledge of anyones medical needs. When my dad was in memory care for a while and some of the girls would be sitting in the corner on their phones after 5:00. I was at this home every single day !!!! I know what went on. Just so you know the SALES women IS A GOOD SALES PERSON !!!!! Once you commit and she gets her commission she didn't have anything to do with me or my husband. So if you're just looking for a place to live and you don't need medical attention daily This may be the place for you. It's a beautiful building and has great entertainment. Let me be clear - the management staff is wonderful. The few ladies that have been there forever are wonderful. THE TEMPS THAT COME AND GO IN ASSISTED LIVING AND MEMORY CARE THAT SUPPOSED TO CARE FOR YOUR LOVED ONES ARE HORRIBLE! Can't say it enough.

It's not what it seems...a nice looking facility, but staff are ill-equipped to provide the care…read moreyour loved one needs - especially any with memory care challenges.

Horrible place to trust your loved ones with. They provide no services. No activities. They promise…read morethe world, but deliver nothing. They let your loved one sit in their room with no interaction 24/7. The manager lies to your face and talks poorly about staff. They don't clean the residents rooms, wash laundry or change bedding unless they know you are coming to cover up their lack of care. Do NOT send your loved here!!

From the owner: At Coleman Fields Assisted Living & Memory Care, attention to your personal needs is delivered by…read moreour loving staff with dignity and a genuine spirit of caring. We offer the highest level of service, value, and quality - everything you are looking for in an assisted living community.

I am giving this a 1 star because of management, Anna doesn't know what she is doing unfortunately…read more The staff and residents are amazing as always. But management is poor, Anna allowed her "leads" to basically run the place, allowing one of the leads to screw me over and fire me over something ridiculous (I requested to no longer work third shift because I was taking a toll on me being a mother to 3 young boys, it was approved by one of the leads and we then discussed the next months schedule and then I was fired a week later and the reasoning was because "you can't work nights anymore") I did nothing wrong whatsoever, and now I am not allowed to visit my residents, whom I've become very close to, and took wonderful care of. Aside from that pretty big issue, the rest of the place is good.

From the owner: The Cottages At Martin Lake Provides a Family Friendly, Assisted Living Facility With 24 Hour…read moreStaffing and RN Oversight with Lake Access. Martin Lake is a quaint private lake located 4.7 miles from Fremont in beautiful West Michigan. We are surrounded by nature but close to shopping, entertainment, golf, and a hospital. Full availability. Separate Memory Care Home with Certified Dementia Practitioners. Call today to inquire.

Real Care AFC assisted living facility is located in a beautiful touristic town directly on a golf…read morecourse. The views are spectacular and relaxing. Their many amenities include: *Assisted living rooms *Private bathrooms *Large wheelchair accessible shower *Spacious common living areas *800 sq. ft. common area *Beautifully landscaped yard *Acess to patio overlooking beautiful scenic golfcourse *Kitchen off of common area *Home-style dining room *Wired for telephone and cable service *24-hour response system They also provide extra services included in their fees, and what most other locations charge extra for, so this is an added bonus at this assisted living home. *Freshly prepared meals three times daily and snacks *Social and recreational events *Weekly housekeeping and linen service *Laundry service *Scheduled transportation *Daily activities program *Professional care staff provides assistance with activities of daily living as needed *Medication management available as needed Respite (short-term stay) care available at this assisted living home as well. The staff at Real Care Adult Foster Care are extremely friendly and will go the extra step to ensure your loved ones are well cared for. I highly recommend this facility to anyone looking for an assisted living facility or adult foster care for a family member, friend, or loved one.