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    Bill Cole Nissan

    2.5 (8 reviews)
    Closed 1:00 pm - 6:00 PM

    Services - Bill Cole Nissan

    Auto detailing work

    Vehicle battery testing

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    Superior Chrysler Dodge Jeep Ram

    Superior Chrysler Dodge Jeep Ram

    1.2
    (6 reviews)

    Now it is Glockner. Their slogan is "We make it easy". It should be " We take it easy"…read more I made an appointment to have 3 recalls taken care of. I dropped off my truck 8/12 at 5:00. I was told it would take a little over an hour. I returned 8/13 at 5:15. The service guy walked me out to my truck and as he gave me my keys he said, "we didn't get to your truck today. Can you bring it back tomorrow?". Wow! Zero respect for my time! Then he claimed they didn't get to it because I "didn't have an appointment". Glockner..."We take it easy" You are not important to them!!! If they don't follow through, it is your fault.

    This is in reference to the parts department…read more (The sales department is as you would expect for a new car dealership. No suprises here.) The parts department is subpar. I've made multiple attempts to purchase official parts (Mopar) for my Jeep through the department but everyone in the parts department acts like it's their first day on the job. They are not familiar with the products they sell and do not know whether their people can install them. All I wanted was a keyed gas cap that jeep sells as a "dealer installed option," but Superior can't even find the product in their own catalog. I was advised to drive in to show them which I did, and I was told that the guy who knows those things isn't there. Later I called again, nobody answers. Called again...voicemail. Called again another day, "I don't think we have that. I'll have to order it." I'm not willing to lose my mind over a little gas cap so I've given up. Save yourself the frustration. Look online instead.

    Bill Cole Ford Lincoln

    Bill Cole Ford Lincoln

    3.0
    (8 reviews)

    The tale of two experiences....let me set the stage, my new 2025 Ford Explorer would not go into…read moredrive after I dropped my son off at school & I was heading to work. 1) I called Bill Cole: service didn't answer, but did get a call back. Said we could get to you Wednesday, you have to bring to us & no help until they saw it. To summarize: super crappy customer service and interaction. 2) called Glockner South Point: service walked me through fixes, tried to remote in, told me I had Ford Roadside and helped me get a truck in the way and said they would work me in this very afternoon. To summarize: Lifesaver. Do not deal with people that don't care and only care want $$$. Run away from Bill Cole.

    I'm Done Being Quiet -- A Warning to Anyone Thinking About Buying a Ford (Especially from Bill Cole…read moreFord in Ashland) Let me start by saying I hate calling out businesses. My dad ran his own, and I know how hard that life is. But what I've experienced with Ford, and more specifically Bill Cole Ford in Ashland, has been so outrageous, so infuriating, and honestly so disgusting, that I can't stay quiet anymore. If this post stops even one person from going through what I did, it's worth it. I bought a Ford EcoSport, and at just 26,000 miles, the transmission failed. That's ridiculous. But it gets worse -- when they "fixed" it, they didn't even put enough transmission fluid in the car. That careless mistake caused even more issues down the line. Still, somehow, I gave them another chance. When I went in for a simple oil change, they talked me into looking at new cars -- and I made the mistake of driving off the lot with a Ford Escape. Big mistake. Since then, I've taken the Escape to the Bill Cole Ford service department FIVE times. Let me be blunt: I've never dealt with a group that showed less care or professionalism. * I've begged to speak to a service manager, and no one has ever called me back. * Last week, my car sat at their service department from Tuesday to Saturday, and I didn't get a single update. When someone finally called, it was to ask why I hadn't picked up my car -- as if I was the one dropping the ball! * They claimed they "fixed" it after driving it 40 miles -- but the moment I got back on the road, every sensor lit up again. All they did was run down my gas and waste more of my time. * And of course, when I called back again -- radio silence. No return call. No resolution. I've completely given up on getting anything fixed at this point. I'm beyond disappointed -- I'm disgusted. This whole experience has been one giant, expensive lesson. So here it is, plain and simple: Do not buy a Ford. And whatever you do, DO NOT buy one from Bill Cole Ford in Ashland. The cars are unreliable, and the service is absolutely shameful. Thanks for letting me vent. I wouldn't wish this mess on anyone.

    Bill Cole Nissan - auto_detailing - Updated August 2026

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