R.E.D Friday , needed my Ford EcoSport Oil changed. I couldn't wait to drive back to Florida. I called Wednesday and spoke with Service advisor Lee Anderson, she booked ne for first thing today. She was very helpful very friendly & professional , I couldn't say more enough about how she made the process of getting my Oil changed. Thanks Lee. Thanks Lee read more

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I love this dealership. I always have a great experience, and it's is a beautiful store immaculate. read more

Bill Russell Ford Lincoln - Bill Russell Ford Lincoln - Car Dealers Near Me - Columbus, Mississippi

My son has a 2018 Ford Mustang Ecoboost in which I purchased from Carrite in Tuscaloosa, AL. With the car, I purchased an extended warranty on the car. The radio dash has gone out on the car and is not working. I contacted BIll Russell Ford Lincoln in Columbus to see what is wrong with the car. I was told that I had to have an appointment and explained everything to the representative that took my call in the service department. He asked what was the name of the extended warranty and I told him the name. He asked where did I purchase the vehicle. I told him where I purchased the vehicle. He asked was it a Ford dealership. I told him no. He proceeded to tell me that some of the extended warranty they are having a hard time getting their money and stated if it don't pay I will be responsible. The extended warranty I purchased with the vehicle is a turbo that means it covers everything on the vehicle and I mean everything. I couldn't get an appointment until Wednesday at 8:00. I had to wait three days for them to tell me in person that they couldn't take my extended warranty because it was from a used car lot. I told them the car lot has used and some new cars. I told him you should have told me that instead of having me drive all the way. He stated that he didn't know what was the name of the warranty or the dealership. I told him that was told to you because you asked what was the name of the extended warranty and stated you never heard of it before and the name of the car dealership. I contacted the extended warranty to see if it could be used at the Ford. The lady told me that it could be used anywhere except some place that is not around in Mississippi. I could have take the vehicle somewhere else instead of waiting 3 days for him to tell me he can't take it after he talked to his supervisor. I told him you should have done that and told me that day. Very unprofessional. So, since Ford sells new and used cars do they honor their extended warranty from their part of the used car lot. I am just saying. I took it to the Ford place and Starkville with no problems in which I could have done that last week when I called to get an appointment. It would have been fixed by now. Very unprofessional. read more

Absolutely the worst service department for a dealership. I would rather travel 60 miles to another dealership than deal with the service department personnel. read more

Unfortunately, I had a very poor experience at this establishment. I have an older Ford van so repairs are expected. I wasn't shocked to find the side and back doors stuck one morning when I was traveling. I was visiting my grandmother in Columbus so brought my van in to Bill Russell. I was told that the side and back doors could be fixed in a day so I dropped it off. When I returned to pick it up, I was told they needed another day. So I returned the following morning and they'd ordered the wrong parts for the back door. I picked it up half fixed as I needed to get on the road. Two days later while in New Orleans, the side door was stuck again, would not open. I called Bill Russell and they said there was nothing they could do. I asked if I could take it to another Ford dealership in the city I was in to have it assessed and they said it "doesn't work like that.". I called Ford escalations and they assured me that I could take it to another Ford service department to have it assessed. I took it to a dealership in Austin where they noticed a recall on a harness in the van that Bill Russell missed and also a new cable issue with the side door. Bottom line is that $320 was paid to Bill Russell to fix a door that is still just as broken as before. All attempts to obtain some sort of makegood with all departments at Bill Russell have been unsuccessful. Additionally, all interaction with the mechanic was unmasked on his behalf and he picked up my hand to ask about my tattoo while we were doing the assessment. Since I've gotten a COVID test to be safe. I would not recommend anyone doing business with this company - there seems to be no semblance of reasonable customer service. read more

The guy that "don't lie to you" will steal the sugar out of a birthday cake. Make sure you read ALL small print as they will ADD different fees and insurance. You will not even notice that you will pay a few extra dollars AND a couple of extra payments. read more

I bought 2 cars from them plus sent others to them and they also purchased cars. Recently I went to trade my car in and Gene who I haven't dealt with before, turned out to be pushy and rude and didn't listen to anything that I wanted. After being pushed into a car I didn't want that evening. The very next morning right at 8 when they opened I was there to return the car and they wouldn't take it back, and refused to let me trade for another one. So, I went to a different dealership the same day and got the car I wanted. NO THANKS to bill Russell Ford and his team of f****** morons!!! F U gene I hope you get exactly what you deserve !!! Karma 10x read more

I initially thought they really "wouldn't lie to me" but found out otherwise. They are hard sell and play the silly " I'll go talk to my manager" game then the manager talked to me and on and on. I wasted half a day and accomplished nothing but frustration and disgust with everyone I talked to. The sales manager was sexist - made a comment about my husband being happy with saving more money - when I was there by myself buying my own car. I finally walked out and when I went to another dealer found that the Premier salesman was highly unethical and called that dealer posing as a customer (and not a dealer) looking for the car I wanted. So glad I drove to Brandon because I got the EXACT same car Premier was trying to sell me for $3000 less and without the gameplay. Such a better experience at Gray-Daniels ford! read more

I brought my truck in to have some recall fixes done and the technician did a terrible job. The work to be done was replace the engine block heater wire in my 2013 f150 and there are at 3 issues that I've found. 1.) they did not order the parts ahead of time even though the exact work to be performed is specified in the recall information so my truck had to stay for an extra day which could have been prevented. 2.) the technician left his flash light resting against one of the pulleys on the serpentine belt!! Luckily I found this once I got home otherwise this could have caused serious catastrophic damage to my truck!! Then they called and asked me to drive it back to them! 3.) now a few months later I am changing the oil and realize that the technician didn't even connect the wire to the engine block heater!! It had 2 zip ties holding it up but was not installed properly and none of the factory installed clips were used to hold it in place. I will never use your service department again!! This is the worst service I have ever received read more

Yes they lie to you. Wouldn't try to do business with them ever again. And I'd recommend staying far away from here.

Wow, my son brought his truck in for service. They stripped his lug nuts and he only had two holding on his tire. Someone flagged him down to tell him his wheel was vibrating. He's lucky someone spotted it before his tire fell off. He could have been seriously hurt! Check their work really good or don't even bother going there. read more