Rude front desk staff. Seems like they're mad you the moment you walked into the store, Lisa especially. We tried to give a small business a chance. Going to Office Max now for printing much better pricing and attitude. If you use the self serve copy machine . you should be o.k. but if you need help or guidance , you will be treated like dirt. Who needs it? Very unhappy people working here. Horrible customer service along mediocre final results of products. read more

Helpful, nice, smart staff. I appreciate this copy shop. They take the time to provide service.

Wonderful service and great quality. Everyone complimented our wedding signs and the option of poster foam board was a very inexpensive! Seamless process to pick up. read more

Bill's Copy Shop - Printing Services Near Me - Santa Barbara, California

As I've said in another review: I've used them for decades, always returning after so-so results elsewhere. Bill's is always efficient and business-like, reliable, well-priced and quality results. read more

Had a very good experience here with a small project. Will def be coming back! Looked great and super prompt.

Always on time. Always reliable. Excellent quality. Professionals, not just another copy shop.

Terrible customer service. Quality prints but man, they really hate their job. They need some new staff members.

Last week I went into Bill's Copy Shop, handed the gentleman at the counter my 13 sheets of paper and asked him how much extra it would cost if I had him copy them for me. Just one copy per page. He said 2¢ extra per page, if he did it. I was very happy to have him do it, knowing he would do a better job, and told him so. Pages were copied, I paid cash and everything was fine. THIS MORNING I went in and a different gentleman came to the counter. I handed him the same 13 pages and very nicely said, "Hi. Could you please copy these for me? Just one page each. Thank you." The guy then started to come out from behind the counter, telling me he was going to show me how to use their copy machine, so I could make the copies myself. I answered that I didn't want to make the copies myself and understood the charge would be a bit more, but would he please copy the papers for me? That's when all Hell broke loose. He insisted that I learn to use their "Self-Serve" copier and that otherwise "It will take a day for us to do this for you." Then he told me he was busy on another job and that's why copying my 13 pages would mean my pages wouldn't be ready until the next day. I replied that just last week, the other gentleman had had no problem doing it for me and would he please do the same? Back and forth we went, with him glaring at me and insisting I learn to make my own copies. About mid-way through all of this, I informed him that I didn't need to "learn" any copying, as I was only at the copy shop because my own printer at home was temporarily out of commission. (Please note: In the time all of this took, with him trying to badger me and the woman at the back chiming in to yell at me ----- my 13 pages could have been copied, over and over.) Finally, after he tried his level best to bully me into "learning how" to make my own copies, I picked up my 13 pages and said, "Okay. Fine. I'll get these done elsewhere." **Silly me, thinking he would give the same service I had got only a week earlier.** As I started to walk out of the shop some woman at the back of the shop nibbed in and said something to me about how I should learn to make my own copies. I admit that at this point I raised my voice, just a bit, as I felt compelled to say, "You know ---- it's REALLY BAD of you to mistreat locals like this. I won't be coming back here." She started yelling at me about how wrong I was about being mistreated and I replied, "I'm THE CUSTOMER and I FEEL that I'm being mistreated." She was still yelling at me when I pushed open the door and left. I had heard people mention the nasty attitude at Bill's Copy Shop. I guess I just had to experience it for myself to believe it. read more

I need to get my own printer but until I do it is $.25 a copy and they're just so darn pleasant! It is busier than a one arm paper hanger in there and they are just doing a great job of doing projects and printing off things and whatever they're doing they hired a really nice people and it seems like they are Able to do really great work. I really enjoyed my experience! read more

Normally I go to Goleta (Staples) for my printing needs because it's very streamlined and I don't have to talk to anybody (even to pay). Bills is in a location that's super convenient for me, but for whatever reason I took forever to try them out. I finally tried it, and I was able to get what I needed printed. However, when I went to pay for my papers I asked the man behind the checkout counter how much I owed. I'm not sure if we had a miscommunication or what, but he just stared at me like I was a complete idiot for what felt like the longest 45 seconds of my life, made a condescending comment about how "well, we won't give it to you for free", before ringing me up. I was just trying to pay what I owed.. not sure if this was an attempt at humor, but instead he made me feel like a huge idiot for no real discernible reason. Maybe he was having a bad day? No reason to take it out on your customers. Won't be going back, even though it's right next to my house. Reading other reviews it seems like rude behavior is a common issue here, so at least it's not just me read more

I'm a bit out of practice having things copied and bound but these people are efficient and affordable. I like supporting a mom and pop shop. They did a super job and quick turnaround. They called to let me know when it was ready. I will go back! read more

Always fast, affordable, and easy! Love supporting this local copy shop and am so grateful they're near by.

I took a small project in to Bill's & did not have not much no-how about how to design what I wanted, they helped me & had it ready within 24 hours. I cannot say enough good things about my experience, I highly recommend Bill's & will be returning for my other Copy & printing needs. read more

This place is fantastic! I always hated going to FedexKinkos. They're overpriced, and almost anything you need to get done is broken down into a million different unnecessary steps in order to charge you more. Bob's is quick, easy, affordable an everyone here is super friendly and helpful. No more FedexKinkos for me! read more

Bill's Copy Shop - Awesomeness. - Printing Services Near Me - Santa Barbara, California

These guys made fast and excellent quality copies of letters my daughters class made to send to senior home to cheer up the residents locked in due to Covid! Tney came out great and seniors loved them! I will be using them again next time I need copies or prints ! read more

There is no Bill at Bill's Copy Shop. There is a Lisa who on my three attempts to use the services at this copy shop was so nasty, unhelpful and vile, I explained to her that I would not return. No one wants to pay to be insulted and harmed. Lisa is not set up to work efficiently. She's angry and looking for someone to trash. read more

I really like this place, because the main woman who runs the counter knows her shit. She's fast, efficient and knowledgeable. I went in to get 5 pages scanned. Even though there were four other costumers demanding attention, it was done in two minutes and a pdf of the document was sent immediately to my email. Cost next to nothing, too. That's awesome! read more

The printing aspect of Bill's is well run and nicely set up; I've never had an issue with the outcome. I just really can not tolerate the absolute disgustingly rude customer service I receive every time I go here or call to ask a question. I don't understand why you have to treat paying customers with such absolute disrespect for simply calling to ask a question. Beth has been nothing but completely rude for no reason and it's a shame that I'll be taking my business elsewhere, because I really wanted to support a local business. read more

Bill's is consistent in 1 thing...surly service. Not sure if they train their employees to behave that way or if they hire them because they have bad attitudes. I go out of my way to shop local but I like myself enough to never again subject myself to such rudeness and indifference. read more

Great work, fair prices, no nonsense. I've needed a rush order a few times and they came through when they really didn't have to.

I have to agree with Jason! I am a local business owner and I try to support local businesses BUT I have had it with the RUDE, AWFUL, TERRIBLE service at Bill's Copy! Never again! Usually the staff is very unfriendly but my most recent visit was the worst yet! The girl so obviously did not want to help! She told me to wait while she helped other customers that just needed to use the copy machines that were coming in after me. I should of just walked out. Finally when she didn't have any excuse not to help me, she took my order. She did not hide how annoyed she was that I had a few questions about my order. So Rude and Unfriendly! Never again! read more

Bill's is my go-to for any printing or photocopying. Best rates in town and great quality. You can easily upload files via their website and call for quotes. read more

If you are managing large complicated print jobs and want to save money, this is the place. They ask the right questions and will make your presentation look very professional. They even call and ask follow-up questions to get things just right. The staff is very knowledgeable and professional, but calling them friendly is a stretch. read more

Good local copy ship we've been using for years to print our Channel M. Lisa is helpful, and they've been very careful and safe to use through the pandemic. read more

Bill's copy shop has the best prices you can find and conveniently located in downtown SB. The reason they may not be voted best in customèr service,etc. is that they work so dang hard! That's why I give them 5 stars. And for free copies under 5. They did a good job on our brochures and we saved $30 on a $110 order. read more

The team at Bill's Copy Shop have always been friendly and professional. They've taken the time with me to provide information and explained things when needed. They have the best rates in town. Because of all this, I will continue to support this independent business. I hope you do too! read more

Great service, terrific prices, outstanding quality! We just had materials printed for a conference we're holding in town. Lisa and her team worked with us to provide a great product, delivering exceptional service and even giving us a discount on top of that. We work with independent print shops (as well as chain stores when we have to) and I can say unequivocally that the level of professionalism you will find is second to none. This business is highly recommended, from a Santa Barbara native now living on the other side of the country, and doing business requiring copy services everywhere in between. I am confident you will find Bill's Copy Shop to be your best choice for printing services and other print marketing needs. read more

Bill's is a solid local business and they are usually the most affordable without compromising quaility.

Self-serve copy shop that is a good competitor to the big guys. Keep track of the number of copies you make. The machine doesn't run a tally and you'll have to tell the clerk how many you have. They are very fair, and if you mess up, they'll credit you, as well as help you if you need anything. read more

came here to copy my friend's textbook and Lisa handled it for me, she did a very nice job, quick and efficient. Fast and Easy. I appreciate her hard work and this place is really great! read more

I'm not sure why the bad reviews but this place is stellar at service! I need a lot of help getting a large print project complete asap and they went above and beyond to help me. Lisa and Beth are AMAZING! read more

Bill's copy shop is the best in town, hands down! It's so nice to work with a local and friendly business that doesn't treat you like a number. Definitely your next-door neighbor with the best service and quality. Highly recommended. read more

bill's is the best! lisa and crew are talented, experience and quick! my go to for my to do.

You will get your copies done here. But, as for customer service do not expect a helpful or positive attitude from the staff. Customer service is nonexistent here. The store is in a good location on state st and arrellaga. Bottom line: you will get copies made here, but you may actuall leave the store feeling stressed and frustrated. read more

Bills Copy reproduced 2 SB high baseball books for a friend who sustained serious injuries from the recent mudslide. This family also lost their home, and patriarch of the family. They did this at minimal cost and in a timely manner. The copies looked as good as the original books. Thank you so much to help the family heal. read more

THIS PLACE HAS CHANGED, NO ONE CARES AT ALL ANYMORE. I used to use Bill's Copy Shop for all my printing, because they made things so easy, and just did what I needed done. Though their copy prices are still the lowest, after going in today, they made it quite clear they just don't care, and seemed angry that they had to even get up to help me, a long time customer. They actually turned me away, rather than even trying to take my order, or even care enough to ask about deadlines, which is something I'm sure the printing industry sees frequently. Last time I was in the copy shop, last week, the manager was very rude, and complained at least three times about how annoying her customers are, sarcastically saying 'well this is a good lunch break', since she had to answer the phone on her break. Her behavior was ALMOST enough to scare me off. I used to be able to go into Bill's, download my files, and ask them to print the correct size, etc, and walk out with my prints. Now I have to put in some sort of order? And wait around for them to get around to it? Even though I need it now? And pay to use the computer for 30 seconds? No thanks SORRY BILL'S, YOU JUST LOST A LOYAL CUSTOMER. ADVICE: CARE MORE. TEND TO YOUR CUSTOMERS. DO NOT MAKE THEM YOUR CUSTOMERS FEEL LIKE THEY ARE INCONVENIENCING YOU, BY REQUESTING A COMMON PRINTING TASK. IT IS YOUR JOB TO TAKE CARE OF CUSTOMERS, AND MEET THEIR NEEDS. read more

Bill's Copy Shop is a first class operation.I went in with a memorial program booklet on a memory stick to just get a price on printing. The manager was extremely helpful, the product was excellent, and the price was very fair. The job was done on a Saturday morning within two hours, printed,stapled and folded. I highly recommend Bills over any big name chain store. They are great! read more

In seeing the so so reviews, I thought I would add another viewpoint, that this independent copy/printing shop is great! Best bargain for self serve copies by a sizeable amount (.05). Friendly helpful through on other printing jobs, including ability to receive files via email. If there is a problem with their machinery, they call, and they've gone the distance to get the job done when needed (like when their laminating machine broke on them, they tapped the resources of a like business in town to get it done for us). With Bill's, handle your job task no different than what ought to be done at any other copy/printer place: if you are emailing a job, and there are important relevant instructions, I would be on top of confirming they got the email, could access the attachment successfully, to seeing a proof, and so on. When I've seen shortcomings in how a job was handled (one of my past employers used them), I would have to say that the employee handling the job didn't go the distance on ensuring that instructions were understood as intended. They are not open 24/7, so if you need that, then see FedEx Kinkos. But you should be very happy with the end product, and very happy with the final price point. Support your independent businesses! read more

I came here to get my poster laminated because a friend of mine had mentioned great things about them. Turns out that their machine isn't temperature controlled and ended up ruining a limited movie theater grade edition poster. They were willing to pay for the poster in full for what I received it for, but unfortunately, the poster is no longer available for purchase anywhere on the web. Probably would be wise to stay away from this place. Cheap and destructive is not the way to go. read more

Could I give less Than a 1... no option just like at Bill's copy shop! The worse service, the worse quality I have ever received in a business. I called ahead to ask for quotes from someone you can barely perceive as speaking english, upon entering it was the same thing. Long wait before being greeted. When I asked for help I was told "do 24 hour service" when I wanted something printed immediately due to time frames. The quality was worse than the service. an 8 and a half by 11 colored pic with julia's fingerprints all over the picture rippled paper and lamination curdled and bubbled. The second picture was worse with textures blurred with plastic and cutoff font...WTH REALLY?????!!!! I WAS SO AMAZED AND EMBARASSED AT THE PRODUCT BEING A SANTA BARBARA LOCAL OWNER! WITH YOUR MONEY I WILL NEVER USE AGAIN! read more