My truck is 16 years old and needed a little TLC. They did a great job assessing the issue, I had some convenience needs that they handle by default with night drop-off/pick-up, and OMG the web based quoting app made everything perfect. Pricing was a little high for some things, but I was too happy to pay it, have all my concerns addressed, and get my vehicle back quickly. read more

Warning about Bill's Auto Repair & Towing Service I want to share my son's experience with Bill's Auto Repair & Towing Service so others know what they may be dealing with. My son was in an automobile accident Friday evening. The police called Bill's to remove the vehicle from the scene. We have roadside assistance, but I understand that police can require a vehicle to be removed immediately for safety reasons. When Bill's arrived, the driver said the car was going to their impound lot. My son asked about having it towed elsewhere. He was told that would cost $250 plus mileage, and the driver convinced him it would be cheaper to have the car taken to Bill's garage, where he was told he could pick it up the next day. What he was not told was that the garage would be closed for the entire weekend. When he was finally able to get the vehicle today, his bill was $328.79, including $25 per day in storage fees while the business was closed. They also initially attempted to charge him an additional $100 in mileage because the tow-truck driver had been pulled away from another job at Kings Toyota and wanted to charge my son for the driver's travel to and from that job. After disputing it, that charge was removed. On top of all of this, they would not accept a credit or debit card. They required payment in cash. My issue isn't that a tow company charged for towing and storage. My issue is how this was handled: my son had just been in an accident, was told taking the vehicle to their garage would be the cheaper option and that he could retrieve it the next day, wasn't told they would be closed all weekend while storage charges accumulated, and then faced an attempted additional $100 mileage charge unrelated to towing his vehicle. I would strongly recommend that anyone dealing with Bill's Auto Repair & Towing Service get the full towing charge, destination, storage fees, business hours, and payment requirements in writing before allowing them to take your vehicle. read more

Took my car there told them the problem did not fix it and still charged a crazy amount.

We brought our truck in for a repair, was quoted a price, and when we bought the truck in to get the repair, we were told different prices and that it was a different issue. The staff does not communicate well with customers or amongst themselves management does little to resolve any issues. Take your hard earned money elsewhere they do not care about your business. read more

Highly recommend! Very fast professional and friendly! Ryan saved my day! It only took them 25mins to get to me. They put AAA to shame considering I have had to wait over 8hrs on a tow from them before. read more

I decided to edit my previous review to add more details, so here it goes. We had a 1998 Honda Accord towed there after it wouldn't start. Just kept cranking but not turning over. We got it towed from the intersection of Reed Hartman Hwy and Williamson Rd. Cost of tow was approximately $65. (This was about a mile away from their shop). After getting to the shop we gave them specific details to lead to a quicker diagnosis. We told them what to look for. The car wasn't generating spark. We knew this. Why? Because one of the spark plug were fully broken off and after we tested the ignition coil, we weren't getting a response. So we already knew the issue. But they insisted on charging us to "look at the car anyway". I'm not a mechanic, so we agreed that we would pay the diagnostic fee and have them confirm the issue for us. They made a good sales pitch by saying that they would charge a rate to look at the car and then once diagnosed they would apply that money paid for the diagnostic to the overall repair. At this point everything sounded great. Looked like we needed a tune up and would be out of there for about $250 after parts and labor--- or so we thought. This location gave us an estimate this estimate was a total of $552 to complete the job. Being skeptical, I took a look at the estimate and found that they were charging $79 for spark plug wires, $128 (est. I don't have the invoice with me at the moment) for a distributor cap, and other far overpriced parts. So I brought this up to them. I explained that spark plug wires shouldn't cost any more than $30 on a 1998 4 cylinder Honda Civic Ex. They gave me this answer: "It's NAPA, its the best of the best! That's what they charge." Really? That's what Napa charges for spark plug wires? Mind blowing. I went to NAPA's website and selected the local store (reading rd) so that I would get the pricing and availabilities from the area. NAPA doesn't sell $80 spark plug wires for that vehicle unless they are special ordered. The same spark plug wires Bills was charging me $80 for, were actually $35. The same distributor cap the were charging $128 for was roughly $75. Overall, they had over $300 in parts while NAPA said they would charge roughly $180-$210 FOR THE SAME PARTS. On top of that, they were charging $200 for an hour and a half of labor on a job that would take 30-45 minutes TOPS. (So I would expect an hours worth of labor to be charged). When I showed the people there all of my pricing finds on NAPA, they refused to even look or back up the pricing. Further more, they even came back with "the dealership would charge you more". You're a self made business with no indication of having ASE certified or specialized mechanics and you're going to try to compare yourself to a specialized dealership. Uncalled for. They did manage to argue with me by saying "there's an upcharge on parts". This is to be expected. But $80 on a part that's about half that? That's ridiculous. All in all, I proposed them doing the work for $300. That will be $200 in parts and $100 in labor. Figuring that they would make an attempt to redeem themselves from clearly trying to take advantage of someone in a rough situation. They shot it down and suggested that we get the car fixed somewhere else--- their parking lot. This is the first time I have ever went to this shop. It will definitely be the last time aswell. We are going to Autozone today to pick up the whole list of parts they gave us for $170. Then we are going to fix our own car on their lot FOR FREE with a Phillips head screw driver and a 10mm wrench. Morale of the story, ALWAYS look up what you're being charged for. Maybe these people will learn from their mistakes and stop trying to double part prices. I will update this with invoice scans and receipts after the work is fully done. I would not recommend this place to anyone that has a brain. read more

Bill's Towing Service - They double each price on every part. The black writing is the price that NAPA gave me. NAPA is their supplier. - Auto Repair Near Me - Cincinnati, Ohio

local small town mechanic shop. clean and fairly priced inspections. I would certainly use Bills if I was in the area again. read more

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Hated having to call a tow truck, but I am glad we found Bill's. After AAA told me it would be 2 hours, I had to follow up with them at 2.5 hours after my request. It was then they told me "they couldn't find someone to take the tow." Bill's was prompt, courteous and grateful for the business. I was very appreciative of the fast response time, since I had been sitting on the side of an exit ramp for over 2.5 hours. read more

Been using Bill's for many years and has always been reasonable on price and knowledgeable. Never had a problem after 6-7 repairs. Would recommend. read more