The best of the best will use again thanks for everything…read more The gentlemen were very friendly and knowledgeable. Nick told my me what needed to be done and just did it ....

I have a previous Professor, lives in area, in 90s, by herself. I called Shembeda, and the…read morereceptionist was beyond helpful, courteous, and willing to help, in going to check my friend's furnace, and help her. Very valuable, impressive, and unusual in this day and age.

Amazing company from start to finish! We had a new furnace and AC installed with Comfort Zone and…read morethey exceeded my expectations. Steve and crew placed drop cloths down and made sure everything was clean and tidy at the end of each day. Also happy to find local companies to support!

What a wonderful Company do business with,a real professional company that truly cares about their…read morecustomers and their needs. Steve,Sue, Greg, and Patrick will go out of their way to ensure that all aspects of the job are a-one in appearance and without a hint that their was construction done in your home. Give them a call for your air conditioning and heating needs, you won't be disappointed

Called them out because of their solid Google Maps rating, and while the technician who showed up…read morewas polite, the overall experience was pretty frustrating. I had to follow up twice just to get a firm arrival window, and they still ended up arriving later than expected without a heads-up. The plumbing issue was handled, but the lack of communication made the whole process much more stressful than it needed to be. Probably will look elsewhere next time.

Left a message right as they were opening. No call back. Called again after 2.5 hours and was told…read morethey would call me back around 2 PM. No call back. Left another message after they closed. Still no call the next day. Lousy customer service. Called Shembeda Plumbing and got same day service.

Horrible service. They take your money up Front, make an…read moreappointment, and then God forbid you miss a call and don't get back to them within 5 minutes, you get skipped over. Their Time clearly matters more than the customer's time. Joe was the technician that was assigned to me. Not sure if his fault or the company in general

Overpriced quote for repair/replacement of on demand water heater. Found someone to fix the part,…read morewhile they said the whole thing needed replacing. Checked online to see the highest cost of replacement they were double that. Glad I checked the difference of $10,000 to $200 for repairs

Called on a Saturday evening and it was just before Christmas. That was not a problem, Tim came…read moreright out that evening and evaluated the problem. We needed a new furnace and it was here and installed first thing Monday morning which happened to be Christmas Eve. Quick and efficient I would recommend to anyone.

Tim was great to work with and chat with during our quote with him and when he was out with his…read moreguys to get our furnace installed. We went from a quote to a new furnace and ac unit in 4 days. I would recommend them to anyone that needs a Hvac contractor in Buffalo, NY

Tim is always great to work with. Responded quickly to my heating outage and had me back up and…read morerunning on short order. Highly recommend!

From the owner: Installation of heating and air conditioning systems, boilers, tankless water heaters, and duct…read morecleaning.

I would definitely not recommend this contractor. He fails to respond to repeated calls/texts. When…read moreI first reached out, he literally hung up on me 3 times before finally answering the fourth time. I have no idea why. When it was time to install a control panel on my furnace, i was unavailable the first time he wanted to come over. I immediately followed up with 3 texts to reschedule. I advised I would accommodate his schedule after the busy holiday, I heard absolutely nothing. I also followed up with a phone call. The message on the call said he was temporarily unavailable and I was unable to leave a message. Yet, when I asked a male friend to call to check if there was a problem with the phone, he picked up immediately and said he was upset because I wasn't available when he initially wanted to come over. Mind you, this was Christmas Eve with family obligations. The job was not an emergency. The lack of response to my texts/calls and the way this whole process was handled was rude, unprofessional and very poor customer service! Regardless of technical expertise, I would never have someone in my home that treats a customer like this. My review reflects my personal experience and is factual. It has absolutely nothing to do with cost or entitlement to get the job done quickly. I was simply looking for a time to get on his schedule. I have no reason to misrepresent what happened.

From the owner: At Art Gilbert Heating, we endeavor to complete every project on time and within budget. We are…read moreexperienced Olean, NY HVAC contractors who maintain high standards of customer service. We specialize in radiant heat and boilers.