We had Ridouts give us an estimate to add an additional duct run to a room with no heat/ ac. I…read morewasn't so sure that we were able to get this ductwork into this room but they managed to finesse it in and provide AC just in time for the warm weather. Great work, yet again, at a very fair price !! Thanks again !!

I take it that the bad review wasn't an existing customer. They have been my furnace company since…read moreI bought my furnace 25 years ago. Any, and every, time my furnace went out, they were here within a couple of hours and fixed the problem the same day. The last time a repairman was here, I mentioned that I was thinking about shopping around for a new company, because I thought their hourly rate and service charge was too high. The repairman was ADAMANT that their charges were in fact lower than anywhere else. From his tone, although he wasn't "aggressive," I had no reason to doubt him.

Called on a Saturday evening and it was just before Christmas. That was not a problem, Tim came…read moreright out that evening and evaluated the problem. We needed a new furnace and it was here and installed first thing Monday morning which happened to be Christmas Eve. Quick and efficient I would recommend to anyone.

Tim was great to work with and chat with during our quote with him and when he was out with his…read moreguys to get our furnace installed. We went from a quote to a new furnace and ac unit in 4 days. I would recommend them to anyone that needs a Hvac contractor in Buffalo, NY

I had a semi-emergency problem with my furnace. The technician was able to work around my schedule…read moreand have my furnace running on the first visit. He was also able to come back with permanent replacement parts only a few days later. He explained everything he did and gave me a few tips for upkeep. Overall a great experience and I'll be using them in the future for my yearly maintenance.

From the owner: Service and install of Furnaces,Boilers,Air Conditioning and Hot water Tanksread more

Called them out because of their solid Google Maps rating, and while the technician who showed up…read morewas polite, the overall experience was pretty frustrating. I had to follow up twice just to get a firm arrival window, and they still ended up arriving later than expected without a heads-up. The plumbing issue was handled, but the lack of communication made the whole process much more stressful than it needed to be. Probably will look elsewhere next time.

Left a message right as they were opening. No call back. Called again after 2.5 hours and was told…read morethey would call me back around 2 PM. No call back. Left another message after they closed. Still no call the next day. Lousy customer service. Called Shembeda Plumbing and got same day service.

Horrible service. They take your money up Front, make an…read moreappointment, and then God forbid you miss a call and don't get back to them within 5 minutes, you get skipped over. Their Time clearly matters more than the customer's time. Joe was the technician that was assigned to me. Not sure if his fault or the company in general

Overpriced quote for repair/replacement of on demand water heater. Found someone to fix the part,…read morewhile they said the whole thing needed replacing. Checked online to see the highest cost of replacement they were double that. Glad I checked the difference of $10,000 to $200 for repairs

I recently built a house that uses Vastola Heating & Cooling as one of the subcontractors. I'm…read moreborderline impressed with the work that they did. I'll explain... The duct work is pretty clean looking and streamlined. With my house being a new build, I suppose you'd expect that the temperature would be comfortable with little wasted energy, but in many respects this is a testament to the quality furnace and duct work Vastola did install. Moreover, the humidifier does a bang up job as well. I'm was a little disappointed about a service call I had to make after we moved in. Our dryer is vented from the laundry room on the second floor to the side of the house, not the roof. Therefore, Vastola ran the vent across the joists of the attic floor. When I finally had a chance to get into the attic to store some things, I noticed the overwhelming smell of dryer exhaust. I checked out the vent and noticed it had come unattached from the outside wall. We called Vastola about the issue, and they came out to fix it, however, they were really defensive when they did so, almost as if they were accusing us of deliberately sabotaging our own dryer vent, which of course is ridiculous. I love dryer vents and would never do anything to harm one of them.

Came out because our A/C stopped working. They identified the problem as a broken fan motor. They…read morecharged $140 for the diagnostic visit (which I was not informed about ahead of time). They quoted me $7000+ for a new A/C. When I asked for a quote to just replace they fan motor, they said they would get back to me. It seemed crazy to replace the whole A/C when there was nothing wrong with the coolant line or compression. Didn't hear anything so reached out a week later. They said they couldn't get the part. That my A/C mount was different and requited a special size. Bullshit. I went to S-S Electrical (on Seneca St), bought an A/C fan motor with the same specs as my old one, and changed it out myself for $200. Problem solved.

Steve came out to move my hot water tank in my basement. This involved moving the water and gas…read morelines and changing the vent location. Steve explained everything he was going to do without talking over my head and had quick, confident answers for all my questions. Steve showed up on time and did a very clean job! He will be my first call for any work I need.

From the owner: At Bear's Brothers, heating and cooling your home is in our blood. The Collins family has been…read moreproviding HVAC services in the WNY area for over 80 years. Bear's Brothers Heating and Air, LLC strives to continue that same dedicated service to all Western New Yorkers.

Very professional and explained what he was doing and why. My granddaughter was very pleased with…read morethe service and his courtesy.

From the owner: Sorvillo Service has been in business in the southern tier of Western NY since 2013. Cleaning,…read moreservicing and installing draft beer systems. 3 years ago we started cleaning and servicing ice machines and started performing preventative maintenance on refrigeration equipment. We are now ready to build on that foundation with full commercial and residential HVAC service and full commercial refrigeration preventative maintenance service. We are here to ensure that our customers are getting the most out of their equipment, saving them money in costly repairs and down time. We are also giving a 10% discount for residential HVAC (heating and cooling) to all military, first responders including nurses, teachers and senior citizens. Give us a call and see the difference that a strong foundation in the community makes. We are ready to serve you and meet your needs