If zero stars was possible for this location, that's what I would leave. When going to donate on…read moremultiple occasions they are extremely rude. I would recommend donating anywhere else other than this for profit from donations scam.

I have NEVER had any good experiences at any of their locations. Very seldom have any nice…read moreMANAGEMENT staff . I've met a few good workers that have left because of management. My last visit which was a couple days ago I was screamed at to leave because I very loudly asked why a worker could use the women's restroom but it was closed to the public. I am disabled with both kidney and bladder issues and I observed a worker going into the women's restroom. I heard her flush the toilet and wash her hands . So yes I ignored the sign and I myself went in and used the restroom myself. I observed absolutely NOTHING wrong with the toilet nor the sink . Although the restroom was disgustingly dirty as if it has had continuous use without any cleaning. The hand towels were over flowing from the trash onto the floor . The floors were dirty and unmoved. Upon coming out I was verbally attacked by not 1 but 3 goodwill workers . 1 being an assistant manager ( Carrie Jeffrey who has time and time again proved herself to be rude not only to myself but I've also been told by previous employees who worked there . She told me she didn't have to tell me a reason I can't use the restroom . Demanding that I leave because an elderly woman not dressed as a worker started talking rudely to me as well and i told her that I have nothing to say to her that she needed to go on and asked who she was anyways and she said she worked there. I told her he rudeness no matter her age is why most elderly people get hurt and use their age to cry elder abuse and then the actual worker who used the toilet was yelling at me too. So all 3 yelling at me at the same time and I told them to shut up it was just piss and I flushed it ! They were making a big deal of me using the toilet that the workers were using. When I cashed out the elderly woman followed me to the register STILL running her mouth . The young girl running the register was the nicest little thing and seemed embarrassed of their behavior. I told her I wasn't going to listen to the old lady's remarks . She told the lady she didn't need her help but the lady was making rude comments anyways. I said I'll never come back here again. This store always has rude workers that can't be compassionate or understanding and that I thought was Goodwill was about. Then here comes Carrie Jeffrey again SCREAMING through the store telling me again not to talk to her employees and to leave the store. Yes I said curse .yes I was pissed .yes I acted like a mad woman because I was. All because I pissed In a WORKING toilet that workers were using and was rudely attacked. I was even followed out to the parking lot by Carrie Jeffrey . She was telling me she was going to call the cops if I didn't leave . Sad thing is there was also another elderly woman who was there who needed to use the toilet . She was a plain clothes worker .She told me although the other workers were allowed to use the toilet they forced her to go to McDonald's up the parking lot .She said she has bladder problems and she was made to hold hers for 3 hours . She stopped me in the parking lot to tell me . The big OWNER of Goodwill only donates a small percentage of money to charities off of donations. I NEVER donate anything to Goodwill ever. I take my stuff to the Lutheran atleast they feed the hungry and clothe the poor . Goodwill is a joke . They google stuff and put what price it's going for on ebay to make the fat man RICHER. STOP DONATING . STOP SHOPPING . GO TO LUTHERAN STORE IN BELLEFONTAINE. I called Tim again too. He said supposedly they have had 3 plumbers there. And it's NOT the WOMENS restroom it's the men's. I told him if they don't want public restrooms for the public to build a wall . He said that those restrooms are the same that the employees use as well so .

I've been in several Goodwill stores and this one is hands down the worst. Very dirty, unorganized,…read moreand over priced. They sort the mens clothes by color, not size. The racks are jammed so good luck finding anything. I've seen many items priced higher than new. Give me a break. People have donated this stuff. There just isn't any sense in it. The Goodwill on the West side of Lima makes this place look really bad. BTW the Goodwill on the west side of Lime is by far the nicest I've been in.

I was impressed by this store. Most thrift stores are a little dirty and very messy. This store…read morehad hardworking staff keeping the clutter to a minimum. Prices were average and I was able to find some very good deals. If I am in that area, I will stop by that store again!

This is the 2nd time of using this location and both times have been fantastic. The staff is very…read morekind and explained everything to us. The service was also very fast and was done before the estimated time. I would 100% use this location again in the future.

These guys are great! I live by my phone and they had my battery changed in no time! Thank you very…read moremuch! I will be using you guys again

Wonderful, polite and friendly staff that exceeds expectations! Highly recommend Michael Eller…read moreJewelers!

We got out engagement ring and wedding bands here. They went above and beyond to make my engagement…read morering right when it didn't come in as expected. They ended up using some of their own diamonds when the manufacturer seemed to be unable to get it right. I can't tell you how impressed I was with their service. Thankfully, getting our wedding bands was a smoother process. They were certainly patient with us trying on what seemed like a hundred rings.