I'm writing this after my 8th donation as a review of my overall experience. I am currently someone who has a lot of free time on my hands, so take that with a grain of salt. The staff have always been polite and are often friendly. They seem competent, though there were some inconsistencies. Of the 8 visits, 3 sticks had to be redone on the other arm due to an improper stick. I bruised after 4 of them. Sometimes bruises were considered passable, and sometimes the same bruises days later were enough for them to turn me away. That was dependent on the nurse who looked over them. I did pass out once, and was vocal about this after every subsequent donation so they knew to turn down my return. Wait times are always long. I think the longest donation visit was about 2.5 hours, my shortest about an hour and 15. On average, I would prepare to spend at least 1.5 hours here. This was fine since I go on my free days, but if I were working full time again it wouldn't be as doable. The benefits of donating (other than helping make pharmaceuticals for the company that's collecting) is pretty good. Monetary incentives for new patients are usually great. In other places I've donated previously, snacks and drinks are always available. That is not the case here, and they seem to only be available if you pass out. I was a bit bummed about this. Additionally, all they have for you to squeeze are old gauze centers which do the trick, but aren't great. Overall, I would say that if you're looking for some side money, are not super squeamish, and have plenty of time, I'd suggest going to BioLife. read more

I completed my first plasma donation today and it went incredibly smoothly! The most notable thing is that every single staff member was incredibly sweet to me. Especially Marissa and Sam! They explained things really clearly and made me feel super comfortable for my first donation experience. I was also comforted by the extensive onboarding process; it was nice to know how legitimate this business is and how much they care about the safety of donors and patients. I had virtually no wait at all since I went early on a weekday morning. The whole process (including my physical exam and longer questionnaire) took about 2 hours. The plasma donation process itself took me 37 minutes, but they told me that it normally takes closer to an hour. I'll be going Friday afternoon for my second donation and expect that it may be a bit busier. Overall, great experience! read more

The wait times are INEXCUSABLE! The front staff is RUDE. I DREAD my appointments because of this...

The wait time was a bit long but that was only because there were a lot of people when we went. The staff was super friendly and explained the process to make us comfortable. read more

I'm a new donor that just started attending. I've donated twice but been to the location 3 times, I had to leave when I was made to wait more than 45min for a tech to stick me with a needle after I was given a bed; in addition to the 1hr line for questionnaire and vitals checks. So far the appointment system they have setup does not matter, because the staff on the donor floor seems to just call patients to a bed and then randomly pick patients to stick rather than in the order they were in line. Sometimes they disappear from the donor floor to other areas to talk and don't return for another 15min. Today was my second visit and I was made to wait an additional 35min on the bed before I was hooked to a machine. I'm hoping with the next couple donations things change but if not I will be giving my plasma at another location. read more

Wait times are notoriously long. There is no point in having an appointment time if you have to wait 45 minutes plus to even answer your questions. The money isn't bad but you better be prepared to wait. read more

I was hoping for some clarification on policy. I am a 22 year old healthy male. I was in the Army. And I went to exercise this morning like usual and it was 30s tempere wise so my body wasn't prepared for it so I had some chest pains. So 4 hours after exercising I went to donate and I asked what my blood pressure was and mentioned I was doing strenuous work outside and I got chest pains but had been gone for about 4 hours. And I was denied donating because 4 hours ago I worked out like normal people do and had some chest pains which is normal after a strenuous exercise. I was hoping for some clarification on policy on this matter. I also have been a manager at Walmart and know there has to be a policy for everything. The donating location was in Muncie Indiana read more

I've had a few problems with this place. There are some staff that are flat out rude & act like they hate their job. I've had a few successful donations but some of the times I've gone I've been off by a couple points - not their fault but I feel like it's always complicated. No wonder my pulse is high because I'm anxious & annoyed when I go in there. read more

Told lady at counter I was there for a walk-in new appointment. She had me sit down over thirty minutes before telling me there were no appointments available. Website also says you only need drivers license but she wanted document that had social security number. I will not be donating at this location or with this company. read more

If you ever need to speak to a BioLife employee at the Muncie location over the phone, GOOD LUCK. They point blank refuse to answer phone calls. I have tried to get in touch with them a multitude of times in the past over various questions I needed to ask. I'm currently trying to transfer to a different BioLife location, but in order to do that, MUNCIE has to pick up the phone. My desired donation center answered my phone call on the first ring. Infuriating! read more

This place is disorganized and understaffed. I have been here three times and been denied being able to donate because none of their staff has been trained the same way. Seriously. They all have told me different things that I needed or completely failed to mention that I need to bring things. I'm over it. Don't bother wasting the gas to get here unless you want to wait long times and be disappointed. read more

The Muncie location is horribly understaffed. It has taken me over an hour the past three times just to get processed. Th staff they do have acts like they are on their last leg. read more

Not happy and not returning. Yesterday I went to donate after getting a bonus coupon via email. I live in Marion so I can't donate very often as it is a long drive and unless I get a bonus it's not worth the gas and time. The coupon was for $100 for first donation and $75 for second. At the door I showed the lady taking my temperature my coupon, she told me they would take care of it during screening. There was a very long line and after I was screened and sitting in a chair I remembered that my coupon wasn't taken. One of the supervisors walking by apologized for the wait. I then told her I had a question and said I had a coupon and wanted to know if she needed to see it. She said it was fine. I then had my plasma taken. When I was getting unhooked I asked the gentleman if he could take my coupon or if I needed to do that up front. He asked to see it and immediately put it in the computer. Upon leaving, I saw only $20 on my account. I stopped at the front and waited for a supervisor, the same lady that told me the coupon was fine was now telling me that because I didn't show the coupon prior to screening that I wouldn't get $100, and that it wouldn't have mattered if she had entered it when I showed it to her it was too late. But if I came back within two weeks I would get $100 on next donation. I told her I wouldn't be able to make it back within two weeks. So I wasted a hour and a half driving and two hours waiting in line for $20. If she had told me I would have left and kept my plasma, but she didn't tell me until after they took my plasma and made their profit and then made it my fault that they didn't take my coupon. It felt like I'd just been scammed. Scammed out of 4 1/2 hours and my plasma. Not worth being lied to. read more

I have been recommended here by friends for a while and finally decided to give donation a try because of the deal they were offering new donors. The coupon required 8 donations in 30 days, so two a week. The first appointment did take a couple of hours and went about as their website described but the second felt no quicker and still took two hours. On my second week, my next appointment was cancelled without telling me and after talking to the person at the front desk, they told me to talk to a nurse who told me I had some abnormal results, yet my own doctor I just saw for my physical and labs said I was fine, and that I had to wait five days and come back in for a blood draw only. I went back, and again, I waited a couple hours just to get some blood taken. When they finally drew my blood, they told me that they'd call me back within another 5 days and I've still yet to hear anything and it's been a couple weeks. On top of that, my new donor promotion is useless since they cancelled my second week and third week due to "needing to wait 5 days" a couple of times so I was unable to complete it. It just seems like a scam to me as if they are saving money by preventing me from donating. They also haven't called me about my results and I waited way more than they said you would have to. I won't be going back. read more