I came to this Gulf Coast Blood Center in Sugarland because the other one near my house failed to…read moreserve me. I walked in and greeted by friendly employees. The intake took a while because my doctor's nurse put my nickname on the order. So, I had to return after they fixed it. Getting blood drawn is not like in the Dracula movie. They got pretty efficient system and comfort. I was given plenty of instructions afterwards. Got my snacks and water before I left about half hour after they closed. They didn't rush me even though I was the last customer being served.

Type O neg ;) What a colossal waste of time. Went in during my lunch for an appointment. The…read moreyoung lady at the front desk is nice but lacks any communication skills. CLUELESS!! The staff has zero respect for our time and effort. Go somewhere else... you'll thank me.

Beautiful clean center. The staff is wonderful and super nice. The facility is welcoming and clean…read more The process is easy and free to donate in case you never done it before. Great thing about the centers you can come anytime throughout the day and they are open daily.

I came in on a Wednesday at 12:30 and they told me I came in at the perfect time as it was a slow…read moreperiod. I have never donated blood or platelets so this was a new experience for me. I wanted to know which would be more helpful and was informed that giving platelets would be more helpful, however, it would take 1.5 to 2 hours. I had the time so I opted to donate platelets. Once I went to the donation chair everyone was super nice and accommodating making sure I had drinks and snacks to keep me comfortable. The process did take 2 hours but I left knowing I would want to donate again and would return to this location.

Just when I thought the place couldn't sink any lower, a new levels of fail were reached. I went…read morethere Thursday at about 6:40-6:45 and their security guard was outside telling people that they were closed "they were short staffed" because a staff member had a death in the family and that they had to get people out of there all day. I look inside, there were 8-10 people in line and they were still taking plasma. Not to be disrespectful or callous but the whole thing reeked of bullshit. I understand that things could happen but if it was that bad, why not just send out an email, text, or message through the app and shutdown earlier rather than just keep having a normal business day and then sending security out and writing a note to close 15-20 minutes early when you can't just shutdown and leave anyway? It's a gamble coming there because if they want to mail it in, you basically wasted your time and travel. They don't let you fill out your intake early anymore beyond 30 minutes and you often have to redo it because the wait is so long. According to their own rules, if you're in before closing and you pass your screening, you'll be seen. It's just on you to complete the donation. You also have to watch some of those screeners because they can bullshit you too and defer you just to get you out because they want to chill. You basically have to write off 3-4 hours minimum to donate. Besides the chronic short staffing, you have to factor in employee breaks and people cutting line. When it comes to line cutting, you have to be aware at all times because people will literally walk in and not only try to get in front of you but will cut the entire line. People will also let randoms with sob stories cut or reserve spots for their friends. Waiting for the place to open is even worse since you're outside and line cutting and fighting is even worse then. The employees, management, and security don't pay attention and won't do shit when you try talking to them but they'll throw you and whoever's starting shit out if you stand up for yourself. Hell, I've seen them call the police to throw somebody out who complained out loud when the employees were watching TV instead of sticking donors. There's also been cases before where they'll send security out to try and keep people from coming in well before closing with some crazy excuse but they're still up and running. Another tactic they do is to offer an express pass to come back tomorrow when they're in the mood to fuck off. The problem with that is they don't allow them to be used after 5PM and it only applies to the screening line instead of the full visit like Octapharma designed. Contacting corporate is useless since the communication is redirected to them rather than someone with oversight. They basically get to run themselves.

I go to the location at 3150 Burke Road. They are always pol and kind there. I believe they are…read morebetter than Grifols and CSL. I took a 6 month brake and when i came back Precious, one of the phlebotomist greeted me , and remembered my name. Little things like that make a person feel special. Thank you Octa team for team treating me right.

Blood donation is the point of business. The care quality is standard. There is nothing no one…read moredoing here that is above and beyond Noe below standards. The associates are business adequate and direct. Not a personal experience facility.

Not professional talking g among co workers making donors wait extended time and miss when they…read morestick

I've been here a few times but this was hands down the best experience I've had here! I came to…read moredonate blood on my birthday and the process was super simple. From check-in till the time I finished was a 45 minute process. The staff here are so so kind! Everyone is super friendly and have great attitudes. My personal phlebotomist who took care of me today did a wonderful job at providing great service. She was friendly, kind, very attentive to me. They even made me a goodie bag for my birthday and I received a ticket to the Galveston Mardi Gras! Such a wonderful experience. I'll be sure to be back soon to donate!

The Westchase center is fantastic! I have been coming to this location for years - the staff is…read morealways professional, friendly and caring. You are quickly checked in, each chair has its own TV, and the snacks provided are great with lots of variety. Giving blood makes you feel good because you are truly saving lives! And, remember, there is no substitute for blood! Go online or call the Westchase Center on Westheimer today to make an appointment!

One of those days!…read more Well I fortunately had the misfortune of needing to make a visit to the emergency room. First allow me to say, I didn't t have to spend my entire day here. I would say about a rough 2 hours or so for in and treatment. Checking in was quick and easy at the door as you enter. Although fast, I would recommend a place to sit for the patient pending on how they are feeling. I was seen with in 30min of arrival and the biggest wait was from test overall. While waiting the nurses did check to make sure I was ok several times during my wait. Thankfully, this out patient visit remained as such and hopefully, I will not have to visit again soon, however If so, I would be in good hands. This definitely one of the best Emergency Room visits and observations that I have experienced. Until, the next one Bye-Bye!

I want to take a moment to recognize some truly exceptional nurses who cared for my son during one…read moreof the most difficult and frightening experiences our family has ever faced. My son is 19 years old. Although he is legally an adult, he is still very young, and this has been an incredibly frightening and overwhelming experience for him. He has now been hospitalized for 12 days after suffering from a ruptured appendix that was not initially identified. He endured a ruptured appendix for approximately a week while in the hospital before the severity of his condition was discovered. By that time, he was extremely ill and had to undergo multiple surgeries, including having his abdomen surgically opened to treat the infection and complications. He ultimately underwent three consecutive surgeries and spent three days on a ventilator while medically sedated in the ICU. Throughout this incredibly stressful time, we have encountered nurses who went above and beyond, not only in the care they provided, but in the compassion, patience, kindness, and reassurance they showed our family. Skyler Lynn and Isabella were absolutely amazing. Isabella normally works in the Emergency Room but was cross-training in the ICU, and both of these nurses treated my son and our family with such genuine care and respect. Their attitudes and professionalism made an incredibly difficult situation a little easier to bear. I am grateful for the work they do, not just for my son, but for every patient fortunate enough to encounter them. Unfortunately, our experience today with a nurse named Karen M. was the complete opposite. From the moment she entered the room, there was a noticeable lack of warmth and professionalism. She did not introduce herself to me, the patient's mother, or ask who I was or what my relationship was to the patient. Instead, she immediately began addressing visiting-hour regulations and questioned why my son's visitor was present, despite the fact that the previous nurse had already given permission for the visitor to be there. What was especially troubling was the manner in which she communicated with us. Her tone was hostile and condescending, she repeatedly rolled her eyes, and her body language came across as dismissive. She also made comments about not liking to work in the ICU while training a student nurse. Given the circumstances my son is in, this was extremely inappropriate and unsettling. My son has been through three surgeries, a 12-day hospitalization, and three days on a ventilator while medically sedated. He is understandably asking questions about his medications, his NG tube, and the equipment being used to care for him. When he asked a question about his NG tube, she responded in a condescending manner, saying, "Your mom and your grandma are nurses, right? They didn't teach you about the NG tube?" That comment was completely unnecessary and inappropriate. A 19-year-old patient who has just endured an extremely traumatic medical experience should be encouraged to ask questions about his own care, not made to feel embarrassed for doing so. When my mother, who is also a nurse, addressed the nurse's behavior and simply asked her to show more compassion, Karen stated that she would involve the charge nurse. We were told the charge nurse would come speak with us, but that never happened. I have since expressed my concerns directly to the physicians involved in my son's care, and I intend to take this matter further through the appropriate hospital leadership channels. Patients and families in an ICU are already experiencing an enormous amount of fear, stress, and uncertainty. We should not have to feel that we are being treated with hostility or made to feel like an inconvenience while advocating for our loved one's care. To the nurses who have shown us what exceptional care looks like, Skyler Lynn and Isabella, thank you. Your kindness and compassion have not gone unnoticed, and our family is incredibly grateful for you.

Excellent people highest technology nicest credits for donations via their online store 30 plus…read moreyears donating platelets 98 gallons

Everyone here is super nice and helpful. I checked in as a walk in and was in the pre room in 45…read moreseconds. After everything was done in the computer I almost immediately sat down and donated plasma. My dad recently had to get plasma and blood transfusions. They saved his life. I will continue to go donate for as long as I can.

Everyone here today was super accommodating. Nicole was my phlebotomist, she did a phenomenal job,…read moreas did the rest of the staff. I felt very well taken care of. Thank you!

Absolutely the worst. Huge failure! Employee more concerned leaving on time rather than people…read moredonating blood. They still had 2 hours before closing.

I went here with a friend for a couples massage during a midweek spa visit, thinking it would be a…read morerelaxing experience since it was not very busy. I had actually been here a few years ago and remembered it being decent, which is why I suggested it. Unfortunately, this visit was one of the worst massage experiences I have ever had. Before the appointment, we both clearly noted that we wanted strong pressure and listed the areas that needed attention. I specifically mentioned knots in my back and neck, and my friend noted pain and tension in her shoulders and upper back. Despite that, there was almost no pressure during either of our massages. I even asked during the session for more pressure, but I was ignored. The entire experience was uncomfortable. During the hot compress and hot stone portion, one of the therapists kept placing the hot stones directly on the massage bed near me. Because of that, I kept accidentally touching them during the massage, and they were hot enough to burn me. More than once I reacted because it hurt. My friend even asked me if I was okay because she could hear me reacting. At first she thought maybe it was from too much pressure, but I told her it was actually because the hot stones kept burning me where they had been left on the bed. The therapist was aware this was happening and still did not move them or put them somewhere safer. That was not only uncomfortable, it felt careless and unsafe. When it came time for the actual massage, very little oil was used, to the point that it felt rough and uncomfortable on the skin. I asked for more oil more than once and again was ignored. Since it was supposed to be a quiet and relaxing environment, I did not want to make a scene, and I assumed maybe my friend was having a better experience, so I tried to get through it. Afterward, my friend immediately said she also had a bad experience. She mentioned that she usually relaxes enough to fall asleep during massages, but this time she could not because it was so uncomfortable. She also said she barely felt like she received a real massage and that her problem areas were not addressed at all. We both had very specific tension points, and neither of us felt that those areas were worked on in any meaningful way. What made the situation worse was how it was handled at the front desk and by the manager. When I politely explained that neither of us had a good experience, the first response I got was asking whether I was paying for both services together or separately. There was no acknowledgment of the complaint itself. When I asked if there was a manager or owner I could speak with, one of the front desk staff walked away without explaining what was happening, while the other just continued processing payment. When the manager finally came out, her response was dismissive and defensive. Instead of listening, she basically implied that even though I requested strong pressure, the therapist may not have been able to provide it because of my body size and because the therapist was smaller. That was inappropriate and unprofessional. If that was truly the issue, it should have been communicated beforehand instead of giving me a poor service and then explaining it away afterward. I also specifically mentioned the issue with the hot stones burning me and being left on the bed, and that concern was completely ignored as well. That was one of the most upsetting parts of the experience because it was a legitimate safety issue, not just a matter of preference. I also got the impression that the therapists were inexperienced. The manager's attitude only made things worse. She kept focusing on the payment and mentioned that she could have given 10% off, as though that addressed the actual problem. I was never refusing to pay. I simply wanted the business to acknowledge that the service was poor and handle the complaint professionally. Even the refund and recharge process for the discount turned into an awkward and unnecessary ordeal. On top of that, the manager suggested bringing the therapist out to question things directly, which felt confrontational and uncomfortable, especially since we were calm and respectful the entire time. Overall, the massage itself was poor, but the customer service afterward was what really guaranteed I will not return. There are too many good massage places in Houston to spend money somewhere that provides such an uncomfortable experience and then responds with attitude instead of accountability. I would not recommend this place.

I heard from a colleague this was one of the best Thai massage places in the Houston area so I had…read moreto try it. They were a long way from my house, but ended up being well worth it. As other yelpers indicate, you are greeted with tea on your way in and I chose a mimosa on the way out. Then, they give you slippers to walk from the lobby to your room. Mine were way too large and kept coming off down the hallway. The massage I chose lasted 1 hour and the best part of course was when they walk on you since they get a little deeper that way. It's just a completely different feeling than a masseuse using their hands. Overall, customer service was excellent throughout the entire visit from all employees. The interior appeared to be fairly clean as well, as this is a legit massage place.