The woman upfront LISA is very very rude. Her customer service is terrible and every time I speak to her she makes me want to turn around and walk out the door. I will now be going to the BioLife in Vista because she has ruined my experience at the BioLife in San Marcos. I have told other employees about her behavior and I feel as if I'm not being heard and nothing has been done. It has not just been one experience with Lisa . It has been multiple experience with Lisa. She just seems very grumpy and as if she doesn't want to be doing her job, I don't know why she's at the front desk if she treats people so rudely. read more

THE WORST COSTUMER SERVICE (LISA)- I have been donating plasma for over two years now and most of the time it's a good experience but anytime I come across LISA it is always terrible, and she has the worst attitude towards me and she treats me as if I am less than. My last experience with her she came very close to my face and told me she would defer me if I got on my phone again.( I was at the monitors filling out my questionnaire and someone was attempting to call me and all I did was grab my phone so I can shut off the noise.) she was at the front desk, and in a split of a second was shoulder to shoulder to me, in my face and her coworker had to come and apologize for her rudeness and asked me not to leave a bad review. Today I was having a great morning and was feeling great about my donation until I ran into Lisa while I was in line behind the black barrier and she asked me if I was new doner and I said no then she continued to say well you look very lost , scooch up in line" when I was already very close to the woman ahead of me, it would've been inappropriate if I even took a step forward because I would've been in the woman's personal space. Lisa makes me very uncomfortable every time I go and complete a donation and it makes me want to never come to this place again for new donors, I recommend the BioLife in Vista to avoid being treated like this. read more

My first time yesterday and as I'm waiting for them to start the process, I'm watching one of technicians discard contaminated hoses and kept the same gloves on and cleaned another machine on the opposite side of me then then she cleaned the bed with a cloth then went to a client where the light turned on and adjusted him and then went to another client and started his IV and put her hair behind her ears and wore the same gloves the whole time. She never left the area or changed her gloves. When I asked her co-worker what the protocol was on changing gloves, she said they do after each pt. I told her I watched this tech not change one time and she said they do it in a station where I can't see them. I said interesting because this tech didn't leave the area. I immediately got up and said I'm not donating my plasma here because I'm not comfortable with the employee since I've seen her not falling simple glove changing protocol. I'm in medical field and know changing gloves is the one basic thing they should always do when moving onto the next pt. Her long hair that she kept constantly touching should be out of her face maybe in a ponytail so she doesn't constantly touch it while providing medical services. I don't like to give negative reviews but when I see blatant disregard for human health, I have no choice but to warn innocent people who don't notice the smallest protocols not being followed. I'm going to try another facility and hope I have a better experience and if not, I won't donate. read more

Went to BioLife On three separate occasions. The first time I went I passed the preliminary testing which is where they take your vitals, Second it's a vein check passed that one as well, third it's the physical, it had been hot that week so I had hives on my left arm they deferred me, understandable. The second time I went checked in, went to the second step which is checking vitals unfortunately I did not pass that time as my pulse was too high by 10 points so they differed me again. Passed the vein check. Today was the third time, third times a charm right? Nope! I check in they didn't take my vitals this time they did a vein check first and tell me that they can't find my veins . Are you freakin kidding me? I was hydrated all three times, I had a complete meal all three times. What a waste of time and gas. Good luck to those who go and are successful. read more

I donated plasma today at this center and had an unfortunate experience during the capillary puncture. The guy performing the procedure punctured the middle of my finger instead of the side, which is not the correct technique as the side of the fingertip is less sensitive and yields better blood flow. Also, they pressed down excessively hard, which has left my finger tender for hours afterward--something I've never experienced before. As a phlebotomist myself, I know that proper technique involves using the side of the fingertip and applying normal pressure to avoid unnecessary discomfort. I didn't catch the individual's name, but they were wearing glasses. I hope this feedback helps improve training and technique to ensure a better experience for future donors. read more

I have visited the Lemon Grove location twice. Each time, it has been a 2+ hour wait, primarily due to not enough personal. Was then informed they don't want you sitting while your are waiting in line for hour(s)?? Cant figure out the logic but I do know it is annoying and inconsiderate of the donors. Will be taking my business elsewhere. read more

The staff and techs there are very friendly and knowledgeable AND gentle when they start the procedure .. thank you

I went to the San Marcos location as they are open on Mondays. Staff came off very cold compared to the staff in the Vista location. I asked for a bottle of water as I had the hiccups & wanted to make sure I was hydrated a bit more before donating. I was told sorry, that's for new donors only. In the Vista location they give a bottle of water and a snack (1 per client) if asked. Also, the last time I came to this location they didn't wrap my arm well enough and I bled completely through the gauze & wrap. My blood was oozing out of my arm. I had to run back in to have them re-wrap my arm. Possibly because they were in so much of a hurry. I have donated over 100 times and have not had this experience in the other location. If you are looking to donate & the Vista location isn't too far for you, I would steer clear from the San Marcos location. read more

This is a ridiculous and stupid center that has no support, and just wastes people's time. I visited this center twice and spent hours, but I didn't get any results. read more

DO NOT VISIT THIS LOCATION. Worst experience donating ever. I showed them my promotion for $130 a week and they took me back to donate. When I inquired at the front about my promotion, the lady said I was mistaken and this location only gave $40. I was shocked so I asked to speak to the manager, and he gave me the same nonsense. They lied to me about my payout, used me for my donation, and then told me that it was my mistake. Do not visit this location. The white blond haired male manager is an awful person and WILL NOT HELP YOU. read more

I have been participating in donating my plasma at BioLife for several months, and everything has been a positive experience. Checking in is fast and easy, the staff members are knowledgeable, professional, and friendly as well the facility maintained for cleanliness. Each staff member assists each other if one is having difficulty during the donation process. Providing one hour of your time in one session will make a difference in individual's lives as well as earn money while participating. read more

If I could 0 stars I would. Went in with my sister to donate plasma as her buddy but weren't sure how it worked. We tried to ask questions but the older lady with short white hair with a birthmark on her nose was so rude to us an answered us with attitude when we were just trying to ask questions about how it worked. We brought up the coupon for the buddy to donate and she answered us with "what does that even mean?" with attitude and even made faces at us. All we wanted to do was donate and help someone and she made it a terrible experience overall horrible customer service. read more

Everyone here is extremely rude. I've came here twice already first time for barely missing the grace period... was never told there was one!! I wouldn't have minded but I never knew there was one? Second time coming in it was an argument just to be seen because I've been through the psychical process before and they were telling me things that were incorrect even though i had gone through it through BioLife!! If i had to reschedule i would never come back except maybe make an appointment through vista, they are so much friendly and really care to make sure you're taken care of! Mentally prepare yourself for dealing with the workers, they obviously hate their jobs and treat their customers poorly. also they sent me home again. Honestly don't even bother. Donate sperm or eggs at this point. Also my cousin donated here and talked about how rude they are here. I didn't know how bad it was until I experienced it for myself. read more

I give Bio Life plasma centers a one star review because I have booked an online appointment with them, left six messages and have Not only not been called back to confirm but not called back at all. I want to donate plasma but it seems Bio Life doesn't need mine, maybe someone else might have some suggestions for other places to donate? read more

When this facility first opened it seemed way more efficient than it is now. My first visit was a little over a year ago in Nov 2021. The last several times Ive donated recently they have been an hour wait time regardless of appointment tine. I am not sure why they are so slow to get you started but it is very hard for me to understand how they can be so far behind with appointments. I am going to find another donation center because I do not have this much time to waste during my day. I do not recommend this center if you are on a schedule because it takes over 2 hours every time I go due to the hour delay. The technicians seem friendly most of the time but do not explain there is a wait when you arrive. read more

Everyone here was really nice. Tania did a great job with my deep veins and as a first timer this was super easy and pleasant. I'd been turned away from the Temecula location twice (once for heart rate and once because they had too much trouble finding my veins) and Tiffany at the Temecula location was great, but overall this location is more thorough in their explanations, no long wait when you have an appointment unlike in Temecula, and easier parking. read more

Compared to my prior experience from donating at different Plasma Donation Center (Biomat USA located in El Cajon), a few years ago, BioLife in San Marcos is quite a nice improvement. This newer facility feels and looks cleaner, and the clientele is also more upscale; a fair comparison would be that it's more like people you'd see at Target and less like the people you'd see at Walmart. As long as you bring your Social Security Card, Driver's License, and a recent piece of mail with matching address on your first appointment, you'll be fine. Every associate I have interacted with has been professional. The atmosphere is fast paced, like bees on a honeycomb. Observing the workflow and skillsets of the associates, there is also a palpable feeling of 'learning/teaching environment'. Much like when you see a 'student driver' bumper sticker while on the road, have patience throughout your visit. This is not to say that there aren't some seasoned professionals who can get you poked and hooked up in a flash -because there are-, but just understand that 'miss-sticks' can happen to anybody and it may cause you to not be able to donate on that visit. I primarily hesitate to give them that fifth star due to a few issues. They schedule appointments every five minutes all day long. This has resulted in me waiting in a line to be screened and then waiting for a donor 'bed' to become available despite having a scheduled appointment, every visit. Also, reaching anyone there via telephone has also proven to be a real challenge. In summary, if you want to save some lives while earning some Jacksons, schedule and app, show up on time (up to ten minutes before or after), bring your documents and your patience. If you'd like a referral, you can send me a message. read more

This is a scam don't waste your time. They bait you in with the promo, then you get told it's $50 less when you get there, ok thats fine, then after you've been one or two times, their final step is denying you because of your heart rate which puts you out of the promotion timeframe and unable to collect the promo. read more

Most of the nurses were extremely rude and didn't care about my concerns or pain. They poked my arm three times on one side and then on the other moving around the needle inside causing me pain. Then said if I didn't try the other arm after the first one that I wouldn't be paid - even though I've donated before and have been successful. Just so rude and violating and no care - would recommend maybe another location. read more

Summer is the best! I have been donating for a couple months. Every time I come in, she if very professional and caring. always checking on donors and once the procedure is done she is quick to get you unhooked so you can be on your way. Thanks for your hard work. read more

As soon as my fiancé and I walked in, we were met with hostility. Never once have I had an issue with any BioLife Plasma establishment. We hadn't said a word and the self proclaimed "supervisor" was lashing out at us. I can only assume we were being discriminated against. Maybe she was having a bad day but that is no reason to lash out at donors who are trying to save lives. It is sad to see that this is who they decided on to represent the BioLife facility in San Marcos. read more

Simply horrible! I cannot even compare it to Octapharma which has a much better customer service base and professional attitude. I spent 90 minutes going through musical chairs including a long questionnaire and just gave up as it took so long. I was told by a person exiting that a worker spilled blood on his shirt during the process. read more

Nothing makes coming to donate your plasma less pleasant then Celine. Worst customer service absolutely worst attitude. Go to a different plasma center. read more

Everything was okay up until we got to vitals. My blood pressure and pulse were slightly elevated (first time nerves) but when they did the re-check she said my BP was still too high at 126/80 and told me it needs to be between 100-50. The phrasing alone didn't make any sense and normal range is between 100-120 and 50-80. I'm not necessarily upset because I was turned away but more concerned about the misinformation from a place where they're gonna stick a needle in my arm. Also, they don't give any real information about what your vitals should be at until you've wasted your gas by showing up. Lastly, I was turned away originally because I told them I had 2 slices of toast for breakfast, which apparently wasn't a "sufficient enough meal" but when I came back, the same lady was there helping the woman in front of me who said she only had waffles and apparently that was passable?? Okay. read more

I started coming to this place for a couple months now I came in with a promotional coupon referral from a friend who is also a constant donor at this location. I have donated plasma in the past at other locations around San Diego, and some of them looked and felt sketchy. This place is a big building in a nice shopping plaza, lots of parking. The facility is clean as it should be, very impressed. Also appreciate all the steps taken for new donors, making sure that you are a positive candidate that meets all the qualifications, secure and in the best interest of both the end-user and your own safety. Preventing any possible contamination or infectious diseases, which is always greatly appreciated. Not to mention that your are prescribed at every visit before your donation to make sure that your levels are good and you don't end up passing out on anybody. I like the app being able schedule my own times, cancel and reschedule as needed. I have read past reviews with people not having the best of experiences with some of the staff but in my experience and the time I've been coming here the staff has been informative, helpful and pleasant. Unless of course you yourself are unpleasant in which they will just stick it to you. Ha! Get it .. get it.. because they are phlebotomist.. :-), The compensation rates are good, in comparison to other places. Definitely a place to consider if you are a hero out there saving lives but need make the rent! two birds one stone, just saying. PS bring a good book and a blanket it' gets a little chilly. read more

I had a 10:10 apt for new donor today. I walked out at at 1:20 after being overlooked in the physical exam waiting area. I mentioned to the staff that I had been forgot about about 30 minutes earlier but they just blew me off and told to "have a seat." BioLife website: "TIME IS VALUABLE. So is your PLASMA." Lots of staff members continuously walked by me today and no raised a "red flag!" I wasted three hours of my life there without any compensation except for this negative review. I would avoid this place until they properly train their staff. read more

These guys are lame always leaving people with bruises and the staff are very rude it's better to find some other place like I said they are rude and need more practice that's biolife in San Marcos, I don't understand how some people can say they are good, they have no idea what is going on at times and like I said they are rude and need more practice I wouldn't recommend them read more

Everyone there is very nice and was helpful before, during and after I donated. After first donation, appointments are pretty quick in and out. read more

They send you a text offering 90 but after being their for 2 hours they give me 50 and take a 5 fee from that never again. I will never be back!!! read more

Nurse was rude so I decided to donate elsewhere, she knows she's rude because her demeanor suddenly shifted when I said I was no longer interested. Same lady from the other reviews, so it's a regular thing. read more

DO NOT COME HERE ! WORST EXPERIENCE EVER . Just like all the reviews being said it is ALL TRUE . To the front desk older lady with the birth mark on your nose how can you be so disrespectful and rude for no reason ? I understand this might not be the best paying job or a fun job but you chose to work here nobody is forcing you so why be so messed up to the guests that come through the door ? Man that's crazy . This was an eye opener and I never donate anything not even my own blood but the coupon sent to me sent me here and oh boy . HAHAHA Nah never ever ever again . read more

I had a new girl i obviously didn't know she was new she sweet talked me after waiting 30 minutes not busy at this hour she came she started to do the work and she proceeded to stick a needle in me and she got it wrong they had to poke me twice and i almost ended up passing out the pain and she didn't even say sorry read more

Called to verbally ask about their plasma donation promotion. I specifically called to clarify and find out details. I then took a day off of work and away from family to come for my appointment. When I arrived, I was informed that the promotion I previously asked about was 1/8th what was stated to me over the phone. Despite the fact I called ahead to clarify and ask, they lied to me over the phone to get me into the door. Terrible business practice, will not be doing business with this company ever again. read more

They have awful customer service they treated me like a dog and made me wait outside I probably will not be returning here but going to csl

We made 4 trips to the Biolife Plasma Center in Madison to try to get approval to donate. Each time, the staff were clueless regarding where we were in the process of being approved and why we were there each time. When I made it to the step of physical with the nurse, I was informed that I needed to have my personal physician clear me because of my brain aneurysm surgery. I made an appointment with my personal physician for him to fill out my Biolife form and clear me for plasma donation. He approved me. I had to pay out of pocket for this physician visit because it was not covered by my insurance. We received a call from Biolife to make donation appointments when my husband was approved. We were led to believe I was also approved when we called to make appointments. When we arrived, they stated that they had not received the faxed approval form from my physician, so I could not donate. Interesting that my husband's and my forms were faxed to them from the same clinic. My physician refaxed my form. Biolife then had their own physician review my history. He turned me down because of my aneurysm surgery that had taken place 29 years ago. When I asked why he didn't accept my physician approval, I was told by the medical supervisor that had worked there for 15 years, that it was always Biolife's policy to permanently defer patients who had aneurysm surgery. They could have saved me the money with my personal physician, and gas money for the many trips, if they had followed that policy that was supposedly in place already. Communication is terrible there. read more

Tanya at Biolife in San Marcos is the best. She is super quick and very friendly. She always has a smile on her face. She explains her process step by step even though she has probably said the same thing at 100 tomes..lol!!! read more