I went to Urgent Care in Escondido on Saturday, July 25,2026. I was seen in about 20 minutes. Not…read morebad for a weekend. I had a sinus infection. I hadn't had one in over 10 years. As a senior I asked for a Zpac because back then I remember I used that medicine. The beautiful doctor prescribed a new medication for me. She talked to me and spent time with this elderly female. I was so impressed. After taking the medicine she prescribed, I felt better in 3 hours. I will definitely go back. I've been to other Urgent Cares, but this visit was the absolute best experience!!

You cannot reach them via phone because they don't answer. The doctor was supposed to call me about…read moremy lab results but did not. If so, she would have notified me to stop taking the antibiotics she had prescribed because culture results showed different info than in-off test. I had to find this out a week later at my 2nd visit to this Urgent Care. No follow though. I highly recommend finding better care elsewhere...

I was treated quickly, professionally, and with care…read more I wound up having to go to the San Marcos location for my x-ray but that was only because my insurance company said this location had one and that was not correct. Still, that was no fault of there's and Dr. Jennifer Scott Kang and the staff were all wonderful.

Carbon Health is still the cheapest place around to get a sports physical. They always have a…read moresummer sale...smart thinking! Staff was friendly. The healthcare provider was thorough and pleasant. The biggest downside to this appointment was the wait time... We waited close to an hour to be seen even with an appointment. I made an online appointment for 4:45pm...but it sounded like they were super busy that afternoon. Everyone apologized for the wait time and thanked us for our patience. I'd still recommend Carbon Health...and hopefully the wait time was just a fluke!

Visiting from Los Angeles, my toddler accidentally crushed her hand, so we rushed here because it…read morewas the closest urgent care. We aren't familiar with the area, and my daughter was hysterical and clearly in pain. We walked into the lobby around 6:00 p.m. and stood there for quite a while because the front desk was completely unattended. Eventually, a staff member walked out, seemingly unable to read the room. She stared at us with a glazed-over expression and an odd smile. She asked what was wrong, and I explained that my daughter had injured her hand and needed an X-ray. She responded, verbatim: "He's busy right now but will be out soon." Who is "he"? A doctor? A provider? We had no idea. She then disappeared into the back without having us check in, collect our information, or fill out any paperwork, leaving us standing alone in the empty lobby. After waiting even longer, I called the front desk from my phone, hoping it would prompt someone to come out. The phone rang twice with no answer. I called again, and the same employee answered with, "Hi, how may I help you?" I said, "I'm standing in the lobby. Is anyone going to help us?" There wasn't a single other patient in the waiting room. She finally came back out and asked what insurance we had--which they accepted--but continued moving at an incredibly slow pace. At that point, I asked, "Can you tell me where there's a real urgent care?" We left and went to Scripps instead, where my daughter received prompt, professional care. This was one of the most bizarre and frustrating healthcare experiences I've ever had. If your child has an urgent injury, I would not recommend coming here. Definitely a scam!

I am a retired Marine that runs a very busy business in Sandiego. I don't have a lot of down time…read more I looked at my VA app for trusted VA community care company and found Medhero I have been running a lot and training my grand daughter who is joining the Marines this summer and my plantar fasciitis came back really bad. I have been limping and fighting through my runs so I decided I have to get this fixed. I called Medhero and they got me in same day was only there about an hour got the steroid needle in my foot in and out. Everyone was so nice and professional and super user friendly. They keep it simple. Thank you MedHero and the doctor who actually was a former Navy Flight Surgeon he was so easy to talk to and minimized the pain of that big needle going into my foot. I will be back in the future. Thank you Steve Carlile

Well I hope I never have to go to an Urgent care again....but if I do I'm coming here!…read more I needed stitches after cutting my thumb on Easter evening and though they were busy, they efficiently treated each one of us with kindness and respect at a very steady pace. The entire staff was polite, professional and very good at their jobs. I'm so glad they were in network with my insurance!

The customer service experience has been far from satisfactory. My daughter has been to this urgent…read morecare on three occasions, and each time they had incorrect insurance information on file. I recently called regarding a $210 bill for a visit in December 2025 because they were claiming our insurance did not cover the visit. After spending approximately 20 minutes explaining the situation, it became clear that they had the wrong insurance information. The representative I spoke with did not seem to understand the issue and said she would call me back after looking into it. I never received a call back. Later that same day, my daughter became ill and needed to be seen. When she arrived, she was told they would not treat her until the outstanding $210 balance was paid. Despite the fact that the billing issue appeared to be the result of their incorrect insurance information, I paid the $210 so my daughter could receive the care she needed. Having to pay a bill that we were actively trying to resolve, particularly when the underlying issue was incorrect information on their end, was extremely frustrating. After three visits with the same insurance-information issue and this experience with billing and customer service, we will not be using this urgent care again.

Blood work, urine specimen. Shot. Dr Charles definitely goes…read morethe extra mile. I told him today that if he evet leaves, I will be very angry.

Dr. Charles was very helpful and recommended the correct treatment plan for my situation. Most…read moreimportantly, he referred me to in-network physicians, who could help with other issues I'm experiencing. It really helps know I'm staying in network, so I don't get stuck with huge bills! Also, the small office is very efficient and wait times are very acceptable! I can say today was a 5 STAR visit!

We are incredibly grateful for Rady Children's Hospital Urgent Care and their outstanding care,…read moreespecially during the busy holiday season. They promptly saw my son and were able to safely remove debris from his ear just in time for our family trip to Maui the very next day. No one wants ear issues on an airplane, and their quick, skilled care gave us such peace of mind. From check-in to check-out, our entire visit took less than 40 minutes. Every staff member we encountered was caring, compassionate, and reassuring...exactly what you hope for when your child is uncomfortable and anxious. Thank you for making a stressful situation so much easier and for taking such wonderful care of our child. We truly appreciate you and would absolutely recommend this urgent care to any parent.

CROOKS! I took my daughter to this "urgent care" for a potential UTI. When I received the bill it…read morewas the cost of an urgent care plus emergency room visit deductible . I called customer care billing, they told me they purposely hold that information so the higher costs do not deter the patient. What a joke, so now they will be losing a customer of 3 kids for life. Great business strategy.

All the staff are very kind and friendly and all supported me and congratulated me on my newborn…read moreeverytime they walked in, except for the social worker. She came into my postpartum room extremely rude and hostile, didn't even smile, didn't even congratulate me. She was very condescending and seemed to want to make me feel intimidated based on her job title, once I even found out what her job title was after our altercation... She demanded to me rudely to turn my TV off because I kept asking her to repeat herself, even after my infant was crying over her and I couldn't hear her, I wasn't even aware she was the social worker because she did not state that, she must have used another term but I was unaware she was the social worker when she introduced herself and her job title to me, not once did she say "social worker". After she left I asked the nurse when the social worker would arrive and they told me that she was the social worker. Her name was Ganell? Or Janelle? I felt like she made decisions based off her own personal dissatisfaction and judgment toward me, and was extremely unprofessional and power driven, keeping me at the hospital and preventing me from being discharged as some form of personal punishment for not taking her attitude very well. I even overheard that based on her judgement; that I might have to stay until Monday, and the stress has been killing me, for reasons she kept me, she didn't even inquire about, or even ask me to explain anything regarding her own concerns. I came in Wednesday at 6cm dilated in active labor around 3am and have another child waiting for me at home. I've been here basically 3 days and counting and I feel like I am in a postpartum prison. I don't understand why they cannot continue investigating my case at home and let me go home. Even a lot of other staff members and nurses are confused that I am having to stay so long and were surprised that I was no longer able to discharge based off Miss Janell's orders and "discomfort" of me.

Medical assessment was performed in the ER by an orthopedic surgeon. He ran tests and took x-rays…read more An unexpected admission to Palomar Hospital was required, due to multiple serious conditions unrelated to the broken ankle bone. The 'admission' was to the ER department's hallway for 2 days. All due to lack of available beds and supposedly, understaffing. There were many, many sick people in the halls. Many were elderly. They partitioned-off areas lining the halls with 'admitted' patients just waiting for a bed. There is no doubt the hospital has state of the art architecture, it's a newer hospital, and it's all shiny and attractive. But not all shiny things glow. We were finally given a private room in the hospital's 'Crisis Stabilization Unit', located on Floor 9 West. * NURSES: About 65% of the RNs we were working with at this hospital are not shiny, happy people. That high percentage is so disappointing and concerning. RNs require having a kind but strong, caring personality and attitude. Each RN on a typical shift has only 4 patients. The patient's care suffers and it shows by the RN's lack of interest. They're simply there to collect a paycheck and to socialize amongst their peers. Likely, they are unserious about their jobs. Don't even get me started on the Prima Donna's, both female and male! * DOCTORS: There is little communication between doctors and staff. During a 2-1/2 week hospital stay, our family member was assigned to 3 (too many) different 'house' doctors. When each successive doctor doesn't pass along crucial information to the next doctor, healing for the patient goes wayward. It's a messy system that barely works. These are serious issues. And that's what's currently happening at Palomar Hospital. Because of those two issues, I would recommend any other hospital if you believe you will need to be admitted.

Came here on a Saturday and the woman at the desk told me it would take 2 1/2 to 3 hours start to…read morefinish and it did. They were accurate with that time frame. Expect to wait 3 hours. Im just glad I was able to get antibiotics for the puss infection in my throat! Thank you!

Very disappointed in the care I got from their doctor/physician. I came in for a work related…read moreinjury. The nurses and front desk were fine and the wait time wasn't bad for a Wednesday afternoon. However, when the doctor came in he barely examined me and then after my x-ray decided that my injury was "non industrial" so they refused to treat me. I get that I didn't get the original injury at work but working made it worse and I can't work with the injury at all. I asked the dr what I should do and he told me to talk to my primary and go back to work. I then asked what I should do for treatment until then and of course he just said Tylenol. I left in tears and after talking to my employer and another Concentra they agreed that what happened was unusual and not okay. I feel so disrespected and dehumanized. This place was a waste of time.

No pictures because it's a medical facility and I'm not comfortable with it…read more... If you're a scripps patient, this is a great option if you can't get into your doctor soon enough. They handle minor illnesses, injuries and even sports physicals. You can use the 'I'm on my way' checkin option on the scripps app to cut down on the wait time. We ended up going to scripps urgent care because what we needed to be seen for was out of their scope, but everyone we interacted with was very pleasant. 4 stars

I like this place because, so far, we have had a great time with our amazing female doctor, but I…read moredont like that parking costs money after 1 hour. C'mon....this place wouldnt be in business without patients, so stop charging for parking

I've been trying to see my primary doctor, Dr. Hernandez, since May 18th for bleeding in my brain…read more On the day of my appointment, he left the clinic without informing me. He worked in the morning and left Burrego in the afternoon. I had been in the hospital ICU for brain bleeding, and my neurosurgeon told me to see my primary doctor as soon as possible. After calling Centro Médico Escondido many, many times and not being able to make an emergency appointment, they sent me an appointment via text message without even checking if I could make it that day. Desperate to get my referrals set up, I made it to the appointment. Sadly, Dr. Hernandez left the clinic without canceling my appointment. He works in the morning and leaves in the afternoon. If it was an emergency, the front desk should have called me to reschedule. I have been waiting for a whole month for an emergency appointment. When I called over the phone, I said I would take any doctor available as soon as possible. I am so disappointed with this center. The front desk staff are rude and act like nothing happened. I kept telling her this is an emergency, but she still rescheduled me for next month July 18th!! So, wait time for an emergency appointment is two months in Cento Medico Escondido!! I will definitely change my Burrego.

My wife has had an ear problem and decided to go to Centro Medico Escondido today. She said the…read moredoctor was very nice, understanding and helpful. She came home with some prescriptions and was very pleased. Thank you for helping her! Happy wife = happy life.