Can not directly contact the doctor office. There seems to…read morebe miscommunication several times between the call center and the doctors office.

I was able to get a strep throat test here and meds/an inhaler when I had difficulty breathing from…read morean illness. Thank you!

I was not in a good place when I called Carbon Health to setup a virtual appointment. Thankfully,…read moremy representative Blaze, demonstrated exceptional customer-service skills. He was kind, informative, and especially patient with me. Equally important, he showed me a good measure of empathy. The entire process was swift and pleasurable to include my virtual visit with the PA. She was highly knowledgable asking all the right questions - simply outstanding (forgive me for not recalling her name). Good, caring people made all the difference - thank you!

I am presently sitting in the waiting room...the staff was at lunch until 1:15, but I wasal able to…read moresit in the waiting room....the women at the front desk are very helpful and checked me in....when I got to go in the back, everyone was very helpful and explained what was going to be done. I would recommend Carbon Health to people who need their service...and, I will return again if I need them.

PA Sabrina Trinh was incredibly thorough, compassionate, and attentive. I've been dealing with a…read moreterrible cold and cough for over a month, and she truly listened to everything I was experiencing. She asked thoughtful, detailed questions and took the time to really understand my symptoms so she could put together the best treatment plan and not just a one-size-fits-all approach. Her kindness and understanding meant more to me than I can say, especially when you're feeling run down and frustrated after being sick for so long. I never once felt rushed. You can genuinely depend on MedHero for quality care, and providers like Sabrina Trinh are exactly why. I'm so grateful for the care I received.

I am a retired Marine that runs a very busy business in Sandiego. I don't have a lot of down time…read more I looked at my VA app for trusted VA community care company and found Medhero I have been running a lot and training my grand daughter who is joining the Marines this summer and my plantar fasciitis came back really bad. I have been limping and fighting through my runs so I decided I have to get this fixed. I called Medhero and they got me in same day was only there about an hour got the steroid needle in my foot in and out. Everyone was so nice and professional and super user friendly. They keep it simple. Thank you MedHero and the doctor who actually was a former Navy Flight Surgeon he was so easy to talk to and minimized the pain of that big needle going into my foot. I will be back in the future. Thank you Steve Carlile

Was referred to this place by my lactation consultant, who as mothers know is a very trusted peer…read more I used to get so frustrated at the thought of going to an urgent care, but not at 8-2-8. They have great business hours because we all have to work and a lot of urgent cares tend to close when I get off. For the staff , i truly appreciate the working hours and trust me, I hate having to go close to closing but it is often what works. I appreciate the cleanliness, speed and organization of the clinic. For the most part, the staff is great and inviting. They've helped me and my family in so many ways. They are always festive, which makes a medical office fun

First things first - If you have Tricare, I would avoid this urgent care. They do not know how to…read moreproperly bill for Tricare select or Tricare prime and you will always end up paying over your co pay. I've showed the office multiple times where it states $26 on tricare.mil under plan costs for Tricare Select Group B. They state that it doesn't populate that way for them and that tricare in fact gives them $52 co pays for select at times. The front office person was extort rude and not understanding what I was trying to relay. They tried to refuse me care for a $2 balance after I've been back and forth with their billing as they are incorrect and have been multiple times for both me and my children. I have a head injury and was almost turned away for $2 that wasn't even owed on my end!!! Ridiculous. She kept saying she'd have to try to contact her manager and see if he was available but with it being the holiday, he probably wouldn't be. I ended up saying "You know what? F it. I'll pay however much today and contact your billing and also Tricare tomorrow because I just really need someone to look at my head". I was bawling my eyes out and the front desk lady couldn't have cared less. Second thing I think is worth mentioning is that my 5 year old daughter was seen for an infection and we told them point blank that she was allergic to penicillin and that she'd had multiple bad reactions to it in the past. They prescribed it to her anyways after assuring us that they wouldn't. When they followed up with a phone call they started "oh well, at least you know she's not anaphylactic to it anymore" . I was LIVID!! After that my daughter never went back. I only went today because it is a holiday and it was the only place without an extremely long wait time. I, however, learned my lesson and my family and I won't be back!

very friendly & efficient, no waiting time, doctor care was very good, office assistants very…read moreprofessional

Blood work, urine specimen. Shot. Dr Charles definitely goes…read morethe extra mile. I told him today that if he evet leaves, I will be very angry.

We are incredibly grateful for Rady Children's Hospital Urgent Care and their outstanding care,…read moreespecially during the busy holiday season. They promptly saw my son and were able to safely remove debris from his ear just in time for our family trip to Maui the very next day. No one wants ear issues on an airplane, and their quick, skilled care gave us such peace of mind. From check-in to check-out, our entire visit took less than 40 minutes. Every staff member we encountered was caring, compassionate, and reassuring...exactly what you hope for when your child is uncomfortable and anxious. Thank you for making a stressful situation so much easier and for taking such wonderful care of our child. We truly appreciate you and would absolutely recommend this urgent care to any parent.

I took my 6 year old daughter to be seen for UTI symptoms after swimming at legoland water park…read more Given her history of easily getting UTI, I informed Dr. M Pierce about her history with UTI's, her current symptoms of fever 102.5, chills, poor appetite, frequent urination, and no signs/symptoms of upper respiratory infection. Dr. M Pierce refused to prescribe her antibiotics for her UTI given her urine test came back positive with leukocytes and protein. Dr. M Pierce insisted she had strep throat and wanted to do a culture to rule out strep throat. Being an acute care Registered Nurse for over 10 years, I refused the strep test as she had no symptoms of strep throat/ upper respiratory infection. I insisted it was a UTI with her symptoms and her urine test showing leukocytes and protein. Dr. M Pierce was passive aggressive and refused to properly diagnose my 6 year old daughter and had to go home to manage her UTI symptoms and 102.5 fever with ibuprofen and acetaminophen. Fortunately, I was able to forward the urine results to her pediatrician the next morning and they confirmed it was a UTI given the urine results and my daughters signs and symptoms and got her Keflex called into the pharmacy. Dr. M Pierce has no care to listen to the child's symptoms, lab results, and pertinent information shared by the parent, (especially when I'm a Registered Nurse with over 10 years of nursing experience in Step down, ER, Cardiac telemetry, Medical Surgical, Observation and Neurology; and read lab results for my patients every shift). I've never dealt with such a negligent pediatrician and will never take my daughter back to Rady Children's Urgent Care to be misdiagnosed with an upper respiratory infection when she had no signs and symptoms for strep throat. Dr. M Pierce should not be practicing medicine or get a refresher in medical school.

I woke up from being incapacitated with pneumonia, brought on by ambulance, and hearing such…read morehorrible things about palomar Escondido, and I got to be honest, I was scared when I found out I was there. Surprisingly every single doctor and nurse treated me exactly like I would treat my grandmother. When I was hungry, they brought me snacks, when I needed to be changed, they immediately changed me out. Every single person working there was amazing to the max. My only regret was not getting each and every name of every one who helped me do I could thank them personally now that I am out. I still might figure a way to do that. I just pray that everyone who took care of me sees this and knows how much I appreciate them. It was the scariest and worst time of my life, and the people working there made it bareable. Thank you palomar. Can't thank you enough.

All the staff are very kind and friendly and all supported me and congratulated me on my newborn…read moreeverytime they walked in, except for the social worker. She came into my postpartum room extremely rude and hostile, didn't even smile, didn't even congratulate me. She was very condescending and seemed to want to make me feel intimidated based on her job title, once I even found out what her job title was after our altercation... She demanded to me rudely to turn my TV off because I kept asking her to repeat herself, even after my infant was crying over her and I couldn't hear her, I wasn't even aware she was the social worker because she did not state that, she must have used another term but I was unaware she was the social worker when she introduced herself and her job title to me, not once did she say "social worker". After she left I asked the nurse when the social worker would arrive and they told me that she was the social worker. Her name was Ganell? Or Janelle? I felt like she made decisions based off her own personal dissatisfaction and judgment toward me, and was extremely unprofessional and power driven, keeping me at the hospital and preventing me from being discharged as some form of personal punishment for not taking her attitude very well. I even overheard that based on her judgement; that I might have to stay until Monday, and the stress has been killing me, for reasons she kept me, she didn't even inquire about, or even ask me to explain anything regarding her own concerns. I came in Wednesday at 6cm dilated in active labor around 3am and have another child waiting for me at home. I've been here basically 3 days and counting and I feel like I am in a postpartum prison. I don't understand why they cannot continue investigating my case at home and let me go home. Even a lot of other staff members and nurses are confused that I am having to stay so long and were surprised that I was no longer able to discharge based off Miss Janell's orders and "discomfort" of me.

Came here on a Saturday and the woman at the desk told me it would take 2 1/2 to 3 hours start to…read morefinish and it did. They were accurate with that time frame. Expect to wait 3 hours. Im just glad I was able to get antibiotics for the puss infection in my throat! Thank you!

Wish I could leave 0 stars. Can't believe this is called an…read moreurgent care. I split my head open in the morning and needed glue or stitches asap. Found the nearest urgent care. Waited in line for 15 minutes at 8:00am mind you with a paper towel on my head keeping pressure. And when i finally speak to the desk they are unwelcoming and tell me they don't have a doctor in that can take a look at me??? I mean isn't that the whole entire point. And you made me wait in line for 15 minutes just to tell me you don't have anyone that can see me. I mean it what world does this make since. Thankfully i was able to go to another urgent care that actually took the time to care for me. Absolutely ridiculous. Joke of an establishment and proof that our healthcare is failing and getting worse day by day. This is not the place. Go somewhere else.

No pictures because it's a medical facility and I'm not comfortable with it…read more... If you're a scripps patient, this is a great option if you can't get into your doctor soon enough. They handle minor illnesses, injuries and even sports physicals. You can use the 'I'm on my way' checkin option on the scripps app to cut down on the wait time. We ended up going to scripps urgent care because what we needed to be seen for was out of their scope, but everyone we interacted with was very pleasant. 4 stars

I like this place because, so far, we have had a great time with our amazing female doctor, but I…read moredont like that parking costs money after 1 hour. C'mon....this place wouldnt be in business without patients, so stop charging for parking

I've been trying to see my primary doctor, Dr. Hernandez, since May 18th for bleeding in my brain…read more On the day of my appointment, he left the clinic without informing me. He worked in the morning and left Burrego in the afternoon. I had been in the hospital ICU for brain bleeding, and my neurosurgeon told me to see my primary doctor as soon as possible. After calling Centro Médico Escondido many, many times and not being able to make an emergency appointment, they sent me an appointment via text message without even checking if I could make it that day. Desperate to get my referrals set up, I made it to the appointment. Sadly, Dr. Hernandez left the clinic without canceling my appointment. He works in the morning and leaves in the afternoon. If it was an emergency, the front desk should have called me to reschedule. I have been waiting for a whole month for an emergency appointment. When I called over the phone, I said I would take any doctor available as soon as possible. I am so disappointed with this center. The front desk staff are rude and act like nothing happened. I kept telling her this is an emergency, but she still rescheduled me for next month July 18th!! So, wait time for an emergency appointment is two months in Cento Medico Escondido!! I will definitely change my Burrego.

Just an update. After not receiving a single bill from this office for 3 years, I just got one in…read morethe mail for over $1,000. I'd always ask if I had a copay or owed anything and the front office would just say "if you owe anything they'll bill you" I guess it just takes them a while. I left a message for the manager to call me back, that was last week and surprise surprise, no one's followed up. This place is a total joke.