I went to Birch Dental for my first time today after transferring from my previous dentist because they stopped accepting any and all insurance and made patients pay for all treatments at the time of service. The staff at Birch Dental were very nice and helpful. Dr. Fong is very nice and very gentle when examining and cleaning my teeth and explaining my situation to me. All in all it was a positive experience for me to go there. read more

I was seen by Dr. Chang on August 10, 2020 and had one of the worst experiences. Due to COVID -19, I was rescheduled three times. I understand having to reschedule due to the pandemic, however, my experience as a customer during this unprecedented time was very unpleasant. The following events took in place in order for me to see Dr. Chang as a new patient. 1). I was assigned by my HMO United Healthcare a new dentist effective January, 2020, which was the Birch office. 2). I called the office on January 10th 2020 and Patty answered the phone. I mentioned that United HealthCaregave me this number to make an appt for my dental cleaning. Patty responded saying they were unable to schedule me at this time and that she would check with the dentist and get back to me, which never happened. 4). I immediately called my HMO United Healthcare and asked them to call the Birch office for clarification because Patty refused to make an appointment for me. 5). I called again on the same date and Patty mentioned that United Healthcare called on my behalf and preceded to takemy insurance and make an appointment. You can imagine my frustration considering I just called and she turned me away. Since Patty mentioned that she was unable to book my appointment previously, I asked her to call me when I am able to book. Patty never called. 6). Since I never received a call from Patty, I decided to go in person on February 7th. I asked her to take a copy of my insurance she was refusing to book my appointment and she took my phone number instead. She still never called. 7). She finally booked the appointment on August 10th and since I had experienced such bad customer service with her and had not received a confirmation call or email, I decided to call and confirm myself. When I called to confirm my own appointment Patty then decided to mention that this visit willnot be just a cleaning but also an examination and X-ray visit since I am a new patient. I was happy to have an appointment but also would have liked to be told this in advance since we had been going back and forth for a few weeks. 8) As I got to the Birch office on my scheduled appointment date, I completed all the forms and was taken to a room to do my x-rays. Dr. Chang appeared behind me and put his hand out to shake hands without a glove. I immediately felt uncomfortable not knowing who else this doctor shakes hands with, without a glove at his office, especially considering the circumstanes we are in current state. 10). After my X-Ray, Dr. Chang asked me to wait for Patty to tell me about the conclusion of my examination. I was very surprised to hear that I needed a lot work done in my mouth including a deep cleaning, multiple crowns, and many cavaties, (see attached forms.) I have never been told for 50+ years that I have needed this much work done. I am religious about my teeth cleaning and go 3x a year. I got a second opinión from my other dentist and was told I did not need ANY of the recommendations Dr. Chang gave me. In short, do your research, not only does Birch Dental haveawful Customer Service, (Patty did not even remember me going in, which is odd considering I had spoeken with her multiple times before my appointment) but I would not trust the recomendations they offer. I am extremely disappointed with this Dental Group and reported the incident to my HMO read more

Birch Dental Group - General Dentistry Near Me - Redwood City, California

See all

I've been coming here for three years now. They're all very kind and attentive to me. They remember me every visit from my last. The cost breakdown is very informative and they help me plan for future work with estimated costs. The care is great and I'm in and out quickly. read more

Before writing this review I think it is important to note that Yency who is Dr. Michelle Fong's assistant, happens to be the sister of two of my oldest and best childhood friends, Ramon and Jose. Dr. Fong is careful and precise. She fixed one of my crowns that was sensitive. She has good work ethic and is very professional. I like the fact that she is observant and understands the way I describe some of the details about previous work that I've had done on my teeth by other dentists. Although she is busy, she is patient, motivated, and positive. I wish more dentists put the time and care that she does into their work. Yency knows how to communicate details regarding Dr. Fong's work before and after it is done. She is also an expert when it comes to taking X-Rays and Polishing teeth. Will definitely be coming back! read more

Not sure of the caliber of their dentists but based on my first few calls to find a dentist with DHMO, the reception was quite blunt and dismissive. She told me right away that it will take 4-6 weeks before we can get an appointment because of lack of staff. That my be so, but there are other better ways to present that info. I wonder if I told her that I will pay cash vs having a DHMO insurance? This group has had bad reviews historically, but I tried because they are logistically convenient to us. I would be wary having to deal with them. read more

Shady business practices come to mind after reading some of these reviews. Deep cleaning seems to be the mantra of this practice @$$$$$$. I thought something seemed fishy after my initial visit. I was quoted $2000 for a deep cleaning a few months ago ,but they recently called me up and said they'd do it for $600 bucks. I was also told I had a cavity. I have never had filling or a cavity in my entire life. I once had a dentist say he'd go broke if all of his patients had my dental hygiene. $$$$$$$$$$$$$$$$$$$$$$update$$$$$$$$$$$$$$$$$$ Just came back from another dentist and I have no cavities. The X rays I paid $30 bucks for were blurry and nearly unusable. You don't want to come here if you value your teeth or your money. read more

My family and I have been going to Birch dental for 18+ years and the staff and the dentist are all very warm and I trust worthy . I don't understand why they have such a low star rating because I've never had any issues with them. I lost my insurance when my job shut down and just returned there and they squeezed my daughter and for an emergency appointment. Thank you very much Patti and whomever helped my daughter on her way to feeling better read more

I have to agree with all the 1 star bad reviews. Our experience is exactly the same as many the other 1 star reviews. Very shady business, could be a front for whatever else shady things they do. After multiple attempts, was finally able to secure an appoinment. On the visit, they took x-rays and exam the teeth. Here is where you all need to look out for the upsale here. Our insurance covers the cleaning, however the dentist INSISTED on the "deep cleaning" and have us pay out of pocket $100. We lost our dentist of 15 years because we lost of coverage with him, but never in the 15 years were we ever upsold for a cleaning. We said we'll think about it and went ahead an scheduled the cleaning appointment. When we called to confirm our appointment and told them we were not interested in the deep cleaning, and just wanted the normal cleaning, our appointment was cancelled. What kind of good dentist and honest dental practice does that? Its really hard to believe anyone that gave this place a 5 star and call this the practice treating anyone "as family. BEWARE! read more

Great services. Best dental office ever. They treat you as family, easy to understand all procedures. Affordable prices. Cheung, Betty, Patty and Yennsy are the best. They are very friendly, professional and polite. I don't mind to go from Fremont to Redwood City and drive around with this Bay Area crazy traffic to get the best dental care. Always left with a big smile and feeling my denture so clean and well care. read more

All of the staff at Birch Dental Group is great! Patty, the front desk receptionist, is so friendly and welcoming. Yency is an awesome Dental Assistant and Dr. Cheung is AMAZING!!!!! Everyone makes me feel very calm and relaxed during my dental visit. I highly recommend Birch Dental Group. read more

I had the best experience at Birch Dental the lady's there are very nice and make you feel at home. They care about how you feel even after your appointment if there are any issues they take care of you. Thank you for your patience and service god bless you all read more

I've been going to Birch Dental in Redwood City for 5 years and find their service excellent. I've gone for routine cleaning, fillings, and crowns, luckily I've never had an emergency visit. Front office very thorough, Dentists and Dental Assistant very knowledgeable, professional, and kind. I am extremely satisfied with the results. read more

does not accept medi-cal (google said they accept medi-cal) and very rude lady answered my call

Definitely recommend this place! I got my wisdom teeth taken out a couple months ago and the dentist did an amazing job he was gentle, he kept making sure I was doing ok through out the process. Afterwards I did have some swelling, which is normal but no pain at all! Also there is almost no wait, as soon as you get there they take care of you :) which is always a plus! read more

I should have read the Yelp reviews before going to this dental office. I had to switch to an HMO dental plan and this was the office I was referred to. I initially only wanted a cleaning appt but was told I needed full mouth X-rays and an exam first. I offered to have my digital X-ray sent from my previous dentist but Birch doesn't do digital rays. First red flag. The exam room was alarming - giant black stain on the floor that someone had tried to clean and just smeared it around. Ancient old metal cabinets - OK I get that, but really, you can't put down a relatively small piece of new linoleum? NOT a good first impression. Second red flag. Dr. Chung briefly examined me after looking at the X-rays, did a couple of spot checks of gum pockets and declared that I needed a deep cleaning (something he apparently recommends for everyone sees). Dr. Chung additionally recommended 2 crown replacements to the tune of $3200 EACH (double what my former DDS charged) and 3 fillings. All told I would have been out about $3300 had I elected to follow this treatment plan. Third and final red flag. I took the plan to my former DDS who reviewed them, took a couple of additional digital X-rays ( Birch Dental wanted $30 for a COPY of their film X-rays which is basically useless. They also said they didn't have a fax or scanner in their office to send a copy of gum pocket measurements) and did a full check of all gum pockets. In a diplomatic way he told me that NONE of the treatment recommended by Dr. Chung was necessary now or even possibly in the future. Buyer beware - in my opinion this is an unethical dental practice. read more

I love going Birch Dental Group. They are very friendly, accommodating and flexible. The staff do their best to work around you and help what works for you. Dr Cheung is the best and is very excellent in what he does. I highly recommend this team. read more

Horrible Experience ! Receptionist Patty seems big hunger of money. I went to this place and got an estimate of $4000.00 from my pocket after insurance (Anthem HMO) deduction for deep cleaning, few fillings and one crown. I was about to faint when receptionist Patty told me that the above amount is from my pocket after insurance. By taking few friends advise I went to another dentist and total estimate was about $675.00 for same treatment. I have reported this concern with Anthem insurance also. If you are planning to go on this place, please get an estimate with anther dentist also to check the price difference. You might be saving big $ value. Hope this review will helps you. read more

Yes, I have to completely agreed with the other reviewer about giving them a "negative" rating. She told me that I have one cavity, lucky me, although my Dad and I don't have cavity, it's a family thing. The dentist (it's a she) was rude and pushy, bring your self esteem down by telling you that you have a BIG mistake letting your rotten cavity stay. That you will be back with the whole mouth of teeth removed. Oh, my GOD... it's the dentist from hell!!!!! Did I mention that they charge you $10 extra for mouth wash with thank you comment, "it's good for cavity." What the F**K... I don't have any cavity. I wish they just reap what they put out. *******update, I just had my dental appt today, 1.5 years after they told me I have cavity. My dentist which have a 4 stars rating here on yelp told me I am free and clear, there is not one teeth of cavity. I would say go to hell for the birch group ppl.... had I listen to them, I would have been teethless!!****************** read more

HOW IS THIS PLACE STILL OPEN!? I know for a fact that complaints have been submitted to the BBB. When will they be shut down? My tooth is still messed up, almost 3 years and 3 dentists later. read more

I didn't even get a chance to utilize the services. The receptionist wouldn't even book me an appointment because I wasn't on a list, even though my insurance card has the doctor's name on it and I have been eligible since July 1. I called my insurance to have them fax my eligibility to the office. The receptionist HUNG UP on the insurance provider when she called to get a fax number. I am not sure about the dentist, but that receptionist is a real piece of work. I guess it's a blessing in disguise because my insurance was able to reassign me to another office which had no problems booking me an appointment. read more

I should have read all of these reviews. Patty the receptionist with her church shaming voice when calling was extra obnoxious. Never go here. I hope they get closed up. read more

Do not give this place your business. My son was scared to go inside the office - by the appearance of the parking lot and the outside of the building. It is a dump. The staff is not personable. They clearly did not LISTEN to me. I NEEDED their help and support regarding a referral to the insurance company. They made NO effort to TRY to fix the issue, nor were they empathetic. I SHOULD have avoided this place after seeing the MANY BAD reviews, but I was given no choice due to my limited dental insurance coverage. I hope everyone who reads this RUNS the other direction. I am pissed, and SEVERELY disappointed. read more

Highly recommend this office. They have great service and do a great job at taking care of your oral health. The staff does a great job at communicating and getting to know their clients. read more

From walking in the door I smelled a foul urine smell from the waiting area. I though perhaps they have alot of children visiting who urinate by accident on the floor? I went to this office on the premise of using a coupon $50. from a local magazine and in hopes of finding a new dentist as mine retired. Although the Dentist finally came in an answered all the questions I had the staff was a night mare and pressured me about needing to have a $1400. cleaning which was to be spread over 2 days and they were going to go under my gums. Outraged by the thought I contacted my old dentists office and went in for a cleaning (I never got one at Birch) even though the coupon promised one. I was not going to pay that outrageous amt. of money when my dentist charges $130. I then sent a message for my records via snail mail and my dentist has not received my records to date. I guess I will be serving them additional documentation to get those!? read more

I started coming to Dr Cheung & Dr Hue's office in December. At first I was unsure if I wanted to come here due to the reviews, but I decided to give them a tried. Scheduled my first appointment was easy. Dr. Cheung goes out of his way to make you feel comfortable and make sure he takes his time to explain any treatment needed. Overall Dr. Cheung's team is great! read more

From this place I have learned that dentists are like mechanics. Some are awesome and some will tell you you need several things fixed that are doing just fine. This place is a lemon. After taking my x-rays they told me I had gingivitis and needed a deep cleaning and that all my fillings were falling apart and I needed several new ones. I just got my fillings four years ago so this didn't ring true. The total quote was $1600. I went to Deccan Dental in San Mateo today and the doctor said I had no gingivitis, just needed a regular cleaning and had a few areas of concern and I needed one procedure. The procedure cost less then $200 so I was happy to set an appointment for a week from now. And then I got a cleaning that only took a few minutes. Do not go to Birch Dental. They will scam you out of your money, and to make it worse this is your body, not a car and any treatment you get that you don't need makes things worse. read more

My experience​ is a reflection​ of the exchange with the front office receptionist. -Left in pain from a ​cavity with no cleaning despite being clear about services needed when I made the appointment.​ Had to go out of network and pay cash. --Fast forward two years...made to feel ashamed because I saw a dentist who would actually fix my cavity. Also was shaming because it looked as though I hadn't​ been to the dentist since 2016. I had to say, "Are you trying to make me feel badly?" --She told me they would not see me because I had seen another dentist read more

I am a patient at BIrch Dental Group for 3 years and am very happy with my dentist, Dr. Hue (she's a UCSF Dental School Grad so I know I'm in good hands), her team, and the receptionist, Betty. They've never tried to sell me extra products or services and I really appreciate their honesty and professionalism. I know that as you get older, your teeth deteriorate and may not be in the best condition (I floss everyday, brush my teeth morning and night), so I actually appreciate their honesty when they tell me I need a deep cleaning or I need to replace a filling or two (and only if I need to, and trust me, I have a ton of fillings lol). I leave feeling like I've been well taken care of and well informed. I'm happy to say that I haven't had a cavity in 2 years! Betty worked with me and my insurance to make sure I was getting as much dental work covered by my insurance as possible--balancing out my out-pocket-costs with my insurance. I recently moved to a new job and had to move out-of-state to VA. I miss Dr. Hue and her team! I do not like my new dentist (they push and try to sell me products all the time. I've also had price comparisons to the procedures they've quoted compared with other dentists and find that they charge hundreds more (I kid you not). I feel that they're dishonest and "tricked" me into procedures and extra x-rays that I did not need and had to pay out-of-my pocket because my insurance only covers 1 x-ray per year. You will definitely find my review for that place in VA soon pending an x-ray transfer request). Now, when I go back to the Bay Area, I will squeeze in an appointment with Birch Dental. Yes, they are that awesome and awesome dentists are hard to come by :). read more

The customer service is amazing and the way they work with there clients makes you feel appreciated that's why I'm been going for over 25 years! read more

Love coming to the dentist here! Never have to wait long and the staff and my dentist are so friendly. Definitely recommend coming here!

I have been to the Birch Dental Group a couple times throughout the year and I would have to say that I've had a my best times (at the dentist) here. Before coming here, going to see the dentist has been dreadful all my life. Dr. Kim has made my experiences here incredibly relaxing and painless. Walking through the front doors, the staff presented themselves very professionally. Betty and Patty were extremely friendly and welcoming. They listened to all of my requests and quickly delivered. Everything was sanitized just as a dental office should be. All of the procedures were quick, easy, and rather painless. Dr. Kim and the rest of the staff made it clear that their patients are dealing with. They also have very reasonable prices. I'll be sure to make my return here when I require dental services! read more

I am currently having my Invisalign done here by Dr. Cheung and he answers all of my question and explains everything to me.

I don't know why there's so many negative reviews. I been coming here for over 10 years. My kids love it here. Yency and the other staff are so friendly and sweet. The doctor is very nice and always takes the time to explain everything to me. I bring my 22 15 and 5 year old here. We had never ever had any problems with birch dental. read more

Me and my familia come here for regular teeth cleaning and for what ever orher dental service we need. I am always happy with the service so we keep coming back. Also I like that they are very flexible in scheduling our appointment visits. Not sure why they have such low scores on yelp but definitely does not reflect the great service they provide. read more

Horrible experience, horrible staff, small little sketchy office. No hospitality at all. Would not recommend to anyone not even my worst enemy. read more

I regret falling for their gimmicks. I had gone regularly to a dentist in SF for 8 years who always said my teeth/gums were fine. I went to birch dental because I was newly under my husbands insurance plan and was told I needed a deep cleaning which cost thousands of dollars. I fell for it because they said it was necessary. They also said I needed several cavities refilled. After a year and a half of going there and several thousands of dollars later I have switched dentists and wish I had done more research. Very bitter at this office. read more

We went here for 2 years. They misdiagnosed cavities. They cancelled our last appointment and never called to reschedule. I found a new dentist that informed my daughter she had 5 cavities. Birch had said 1 cavity "maybe 2." What does maybe mean? The frazzled office clerk said well we are watching it. It might be a cavity. Wth?! Luckily they cancelled on us so I found a competent dentist. I'm not sure how this place is allowed to practice. Don't go here ever, read more

Money hungry would describe this place best. I was told I had multiple cavities plus needed a deep cleaning... have heard from many others that they were told the same thing! Deep cleaning is not usually necessary unless there are major problems and you haven't been to a dentist in years. Receptionists are also very rude and non-accommodating. read more

The two stars goes is for the receptionist, she's extremely rude and she is money hungry,she would not let you cancel an appointment when your past a minute of the deadline of which you're supposed to cancel, you'll get the bill a couple of days after. if she doesn't receive the payment by the time or your next appointment she will not let you in to see the dentist unless you pay it first. Also for any future work she will demand that you pay in full before the treatment is done. She is rigid and less than kind. In the other hand the dentist's assistant is a nice and polite lady. read more

Although I may agree with some of the comments, I am kinda surprised by the reviews I am seeing. I have been to Birch since the days of Dr. Salinger before he retired. Then I stopped going there due to insurance purposes, but now I am re-initiated as a new patient again (due to insurance purposes). I was seen by Dr. Cho. I think he is the only male doctor there. He was really gentle and his works are very esthetically pleasing. I heard that he is some kinda of a big shot cosmetic dentist somewhere else. but works at Birch only two days a week (who knows why). For my treatment. I need to get 3 crowns done. I was charged $700 each, which is fair market price I think. But I found out that Dr. Cho charges $1k / crown at his cosmetic office. And the crowns do turn out looking very nice. So I think I got a pretty good deal since they are all done by the same doctor. Yes, I do agree the office is old and the staff are a bit rude and pushy. But I am satisifed with the dental treatment I received there. I do believe that Dr. Cho deserves to work at a better place than Birch Dental. I read that in other reviews, you were seen by woman dentist. So maybe that's the difference. Hope this helps and good luck read more