Everything went well! He was pleasant, knowledgable and thorough. My door is smooth and the lock…read moreis very easy to use. He also took the time to make extra keys.

Matt Childress with Blue Ridge lock and key was recommended…read moreto me by multiple people. I contacted many Lock smiths & dealers and kept coming back to Matt. Glad I did! He came out and made a key and Fob for my car quickly and reasonable. He is a super nice Christian guy I highly recommend!

Very responsive! I've used them twice and wouid definitely recommend! Yelp is making me add more…read morewords - when I've already said what anyone should care about LOL

I was looking for someone to program a new keyfob and they weren't able to do that kind of vehicle…read more I heard similar advice from multiple locksmiths.

He arrived in good time he came from rural hall I was locked out of car millet street Winston Salem…read moregot job done in no time great work and very nice Man

Very professional and great service. Great to work with all your locks needs and will drive to your…read morelocation very quickly.

Came quickly & was very nice. I called him at supper time & he still came since I was locked out…read moreof my house. I would definitely use them again.

I was in a bind after dropping a full set of keys into the abyss on a hike in the middle of nowhere…read moreand after almost losing hope from several other places giving me outrageous prices or telling me they would have to order a key, i got in contact with Donald from Shelton, and he was amazing, he communicated well and often and even started working on the car for me before I arrived to meet him. He was super quick, and even made me a spare key without asking, all at a price that was way less than I expected. Great people and great service!

Showed up within two hours and met me at my townhouse as soon as I could make it from my main home…read moretwo hours away. Re-keyed the front door lock in about 10 minutes! Great service, super nice couple. Thanks Pearl and Jeff!

I cannot say enough good things about Ability Lock & Key. I was dealing with an estate & missing…read morekeys. I thought I needed a lot more done than I did. They were upfront & HONEST & steered me in the best way to handle my problem. They saved me $$ that they would have made and solved my issues. These are the people you want to work with & can trust. I commend them on their honesty & ethics. I would recommend them to everyone!!!!

Jeff did a wonderful job and quickly. I contacted him yesterday and he's got my job finished within…read more24 hours. Very professional company I would recommend Jeff to anyone needing locksmith services Tracy B

I highly recommend Jeff! He has completed two separate jobs for us and did a remarkable job with…read moreeach one. The first one was difficult...old expensive doors that needed to be rekeyed. He took his time and worked through all the difficulty with a smile on his face. The second job was rekeying a sliding glass door. I sent a picture to him the day before and he did his research to make sure he had all the proper tools (and more!) to complete the job. He was in and out in less than an hour. Not only is Jeff excellent at his job, but he is also a super nice person all around. He was responsive when I sent messages or called, and even arrived early for the job. We will definitely use his services in the future!

Not thrilled. Website says "Upfront Pricing. We quote before we start. No hidden fees, no…read moresurprises. Transparent pricing every time." However... I was told $150 on the phone (I had to ask, price was not given up front), but was told after the work was done that it was $200. He had to drill the lock, said could not pick it. No mention of any price increase or upcharge for that, and besides, it's not on the customer to make sure the lock can be picked... isn't that the service being provided? To get me back inside the house? If it needs drilled, then drill, but why is that an upcharge without any explanation at all?? He also said something about the door being "a new door" ?? Again, it's not on the customer to make sure to have a door that's easy to work with. It's a standard door, nothing fancy or complex at all. And no exceptions were mentioned at any time. Nothing was ever said about being $50 more for any specific type of door, door knob, or door lock. After all, I did call a locksmith... Anyway, I should have been given the price increase info before the work, giving me the option to say "thanks, no thanks" or accept the new higher amount. But, I was not given that opportunity. I was just told $150 over the phone, then told I owed $200, after the work was done. I certainly don't have $200 to spare (or even $150), but I needed the locksmith service, so... To be fair, the locksmith was pleasant enough, and the work was sufficient enough, but I can't help but feel like I have been taken advantage of. I won't use this company again.

Arrived on time and produced two keys with programing in 40 minutes. Was actual on the outer limits…read moreof his coverage area on route 24. Competent and pleasant personality and answered all my questions. Topflight service in a time when good service is hard to come by. Called twice to keep me informed about late key arrival and called a half hour before is arrival to make sure I was available.

My husband and I were locked out of our house. We called Virginia Shoe and Lock and they were here…read morein a few minutes. The man was so nice, well mannered, clean cut and we were so happy with his abilities to open our front door. We were in the house in 10 minutes of his arrival. Thank you so much!

This business is first class when it comes to quality service for both lock and shoe repair. I…read morehave had the owners visit my home to take care of various lock issues and key issues. I believe you will agree it is hard to find this kind of service at very reasonable prices. Don't hesitate to give them a call.

Brian's Lock & Key in Blacksburg was purchased by another company (I believe Security Lock and Key…read morein Roanoke). They dispatched someone out from Roanoke area. I had them come out to open a broken privacy lock. They quoted $90-$100 on the phone. I thought that was quite high, but whatever. The locksmith was very professional and courteous. He offered to replace the door handle. I asked how much it would cost. He said $30. Then he said you're paying for an hour of labor either way. I said if that's the case, and it won't cost anything extra, yeah he can install it. It took him about 15 minutes. However, the bill came to $200! After explaining what dispatch told me, he reduced it to $160. The day before I had a laundry washing machine removed and a new one installed for less than that. I could have bought a whole new door and handle for that! So, in short, professional and efficient service. However, ridiculous pricing and inaccurate quotes on the phone. I won't be using them again, the value just isn't there for small residential jobs.

This was my second time working with Brian's Lock and Key and I received great service both times…read more This situation was made especially challenging by the fact that I was working with them while abroad and dealing with another house emergency at the same time. Eric was able to dispatch a team same day and Derwin provided extremely prompt and professional service, and took care to explain to me what he was doing when he was doing it (despite a 9 hr time difference). I will continue to use Brian's Lock and Key for all of my locksmith needs. Thank you guys!