They ripped my daughter off selling her a lemon.its sitting in her driveway gas leak now !! Only a…read moreyr ago had other issues they looked into and rust and corrosion all along the base salesman was Matt Dunn hes a crook they need to give her a reliable vehicle asap she has a young child & needs a reliable vehicle!! Well Dunn will deal with her mother me suing them for lemon law !!!

My wife saw a truck on their website that was the color she wanted. I went to look at it and the…read morevery first discussion that Scott the salesman and I had was about the Adaptive cruise control. I ask was it on this truck. He told me how it operated and I was led to believe it was on this truck. After purchasing we find that the truck is not equipped with the ACC feature. If Scott would have informed me of that the very first time we talked then I would not have been interested in this truck. After further discussion with him I believe he was just not knowledgeable about it. That is kind of his job though. So now I am stuck with a new truck that doesn't have the one feature I wanted. Also be careful. They got me on the old "true coat" scam. A coat of wax for $699. Don't fall for it. Bishop GMC in cheboygan. ONE STAR

I purchased my car back in 2020 from this dealership, what a great experience! Took it in yesterday…read morefor routine maintenance, Justin was very knowledgeable,explaining what I needed, they got the work done very timely, the car was in perfect shape when I received it back. Justin told me everything looked great, complimented me on how I've taken care of the car, and invited me back for the hundred thousand mile service. In today's busy world it's refreshing walking into a car dealership where you feel more like family than an ATM. thank you to the entire staff of Matt LaFontaine Chevrolet! Ken Haig

Lafontaine is not a dealership I recommend purchasing a vehicle from. I have purchased vehicles off…read moreFacebook marketplace and other dealerships, and those experiences were 10x better compared to the experience I had at Matt Lafontaine Automotive. When I was first looking to purchase a car, I contacted this dealership and I was stuck with an uneducated and non-communicative salesman named Shane Grove, who was incredibly useless. Do not go to Shane, he does not have people or customer service skills. Once I told Shane that I would be financing the vehicle through my credit union he was helping me less and less when it came to looking for a vehicle. I had to demand I get a new salesman due to being treated so poorly (especially after spending 26k on a car). Also, when I went to pick up the car I was told how the title was not in for the vehicle and no one at the dealership even bothered to keep me informed I was having to messaged and call them constantly just to get an update on my title because I am currently driving around with the dealerships plate instead of my own. This dealership sullied my car buying experience and I will never go back nor will I be recommending people to shop here. -10/10 car buying experience.

Best dealership hands down. When they sell you a vehicle they make sure you are happy long after…read moreyou buy it. Terry George everybody is great!

These guys stepped up! I had an issue with a part being damaged on a brand new delivery from a…read morecompletely different dealership and these guys fix the car and it took them one hour! Unlike my Subaru dealer that is completely worthless please see that review!

Oll change on 6-16-24. I had a feeling the guy didn't know what he was doing. Took longer than…read moreusual and he was under car a number of times. He did not check tires or washer fluid. Just had oil change at different dealer and service mam said 6 bolts were left out of a cover. Also paid $77.03 at Serra. $57.80 in Grayling and much better job. Won't go back to Serra. Bronco was purchased at Serra.

Called dealership to see if an advertised vehicle was still…read moreavailable. Was told it, was so drove an hour to get there. Once I arrived I was told to ask for Gabe. Once I sat down to tell him why I was there he told me the vehicle was sold. Typical dishonest dealership. Then they tried the bait and switch. Got up and walked out. I will never go to Serra Ford Gaylord again.

We bought a 2015 Dodge Ram 1500 from a dealership near Holly/Clarkston area where we live. We're up…read morethis weekend to visit our parents and had a "service electronic throttle control" error message come up when we were about 20 mins away from Gaylord. We made it home and woke up this morning to take it there first thing. They told us it was a Canadian vehicle and out of basic warranty so they can't help us and sent us away. We stopped by advanced auto parts and they sent us to upper lakes tire who actually helped us. After talking to our dealership, they said Feeny should love this kind of work since they will be getting paid from another dealership and it's warrantied work from them. We called back to speak to a manager once we talked to our dealer, and he told us the same thing. "It's a Canadian vehicle so we can't help you." They only suggestion they gave us was to go to muffler man which is closed today. Whether they could actually help us or not, they need to improve on their customer service and explaining things since they left us with no explanation of why they couldn't help us beyond the fact that they were busy.

Avoid this place like a virus! I took my Jeep Wrangler in…read morefor a simple oil change. They cracked the plastic housing and did not recognize this leading to a large loss of oil all over the highway. I had to stop and fill it up with several quarts. I then took it back to them and they fixed it but left the o ring off of the oil cap. This lead to a major loss of oil to my garage floor! Unbelievable all this over a simple oil change. Quaker state in town has never screwed up an oil change for me, I'd take my car there. FEENY will also pressure you to buy and extended warranty when buying your new car there. I did buy an extended warranty at FEENY when I purchased my new car there. I took it in and they said we can call the mopar rep but we don't think it will be covered? Why? It is expensive was their answer. Of course they are changing their tune now trying to blame it on me. Going on since January and despite multiple phone calls and talking with owner they will not honor the warranty! Also, many times I would try to make an appointment for a repair and often it would take 1-2 weeks to get an appointment! Is this because it takes 3 visits for them to do a simple repair? Is it because the cars they sell break down that much? Is it because they know I have a warranty they wish not to honor? Not sure but either way not good! Service: Fail New car Warranty:Fail Simple oil change: Fail Avoid this place like a virus!

We recently interacted with Fernelius Ford while contemplating purchasing a new vehicle and I would…read moreNOT recommend them! The salesman gave us incorrect information on the vehicle more than once, tried to upsell us on a package we explicitly stated we did not want, then when we weren't 'biting' on the alleged 'deal' he was offering up, got insulting towards us!! Like seriously?! Look elsewhere!

Service department is very good. They have always been on time for appointments. Honest. Do not…read moreover charge or try to oversell. Polite. Friendly.

Mike Lynch Ford provided us with one of the EASIEST, most STRESS FREE car buying experiences EVER…read more(and we're OLD - we've purchased quite a few cars thru the years! LOL)! The entire experience was pleasant - from start to finish! We were immediately greeted upon entering the dealership and spoke with a very knowledgeable, pleasant guy (who we later learned was the owner!). He showed us their stock, taught us a bit about the vehicle, then offered a test drive. During the drive he pointed out additional features - but wasn't pushy or overwhelming. Upon return to the dealership we were passed on to Joshua (he had been tied up with another customer when we first got there). While reviewing our options with him, there was absolutely no pressure - just above board information regarding vehicle cost, trade in value etc - all very transparent - showing us his computer screen while he worked. None of this 'secrecy' about numbers and the 'deal' they could offer us - just facts and figures. None of the 'let me go check with my manager and make you wait while we bs in the back room' game that car dealers usually play. Just honest, outright 'this is what it will cost you, bottom line'. Like WHAT?!! WOW! How refreshing!!! We liked the people - and their way of doing business - so well, we decided right then and there to go for it! Even on a couple of follow up items we've had to take care of, they've been extremely pleasant and easy to deal with! We've found our new favorite car dealer! I HIGHLY recommend Mike Lynch Ford! Do yourself a favor and check them out the next time you're in the market for a new vehicle! (and no, they didn't pay me to say that...LOL - I really mean it!)

Who wants to hear a story: I have a 2021 Subaru Forrester…read moresport, I went sinking for an extended warranty because I don't want to be stuck with a huge repair bill, so I called Subaru, Subarus warranty fell flat on its fat ass because they only pay $50 of a towing bill for me that towing bill to the nearest dealer is $700. I get my service done at a Ford dealer so I started searching around and found Michael Lynch, Ford In beautiful Rogers city Michigan, and Joshua was the best! He even saved me some money while putting a Ford protect warranty on my Subaru Forrester! I would wholeheartedly buy a vehicle from him. He just needs to add a Subaru dealership for me, and it will be done! Thanks again, Josh you do man, I will see you on the flipside

John and Sara are great to work with. Reasonable prices, quality work. My vehicles are there…read moretwice a year for preventative maintenance. Excellent value!