My air conditioner stopped working and we were vacationing . My fiancé cannot tolerate the heat …read more I was given an estimate to replace the compressor . Lutz replaced the compressor and I was charged less then the estimate . I guess the part didn't cost them as much as they thought . And Lutz passed the savings onto me . I was given a great warranty on the part that included road service ! Thank you again Lutz Auto Repair

Honest and capable shop. They diagnosed my transmission problem very accurately. Ended up having a…read morewarranty so had it towed to dealership.. but Lutz team was very helpful and their diagnosis was spot on with what the dealership found when the transmission was inspected/replaced. I've heard great things about Lutz Auto from other folks.. and indeed, I'd say they were spot on. Hope I never have auto troubles up north, but if I do, I know where I'm heading.

Benny's came through for us when other shops couldn't get the tires we wanted for our GX470 and…read moreMercedes E320. Ron did a great job of handling our request, and sourced the Bridgestone tires within a day. Everything was handled smoothly and efficiently at a very fair price.

A huge shout out to the crew at Benny's. I blew a tire on a semi trailer 3 miles from their shop…read moreand they had the tire I needed. Had me back on the road with 45 minutes. Customer Service alive and well in Rogers City. On behalf of Big Rapids Towing, we thank you for great customer service!

No business ethic. Don't waste your time. Motor ended up failing after these guys worked on it.read more

We were on vacation and got a screw in our tire, it almost ruined our day but the great people at…read moreBishop Chevrolet in Rogers City took us right in and in 30 minutes we were back on vacation! Thank you!!

Mike Lynch Ford provided us with one of the EASIEST, most STRESS FREE car buying experiences EVER…read more(and we're OLD - we've purchased quite a few cars thru the years! LOL)! The entire experience was pleasant - from start to finish! We were immediately greeted upon entering the dealership and spoke with a very knowledgeable, pleasant guy (who we later learned was the owner!). He showed us their stock, taught us a bit about the vehicle, then offered a test drive. During the drive he pointed out additional features - but wasn't pushy or overwhelming. Upon return to the dealership we were passed on to Joshua (he had been tied up with another customer when we first got there). While reviewing our options with him, there was absolutely no pressure - just above board information regarding vehicle cost, trade in value etc - all very transparent - showing us his computer screen while he worked. None of this 'secrecy' about numbers and the 'deal' they could offer us - just facts and figures. None of the 'let me go check with my manager and make you wait while we bs in the back room' game that car dealers usually play. Just honest, outright 'this is what it will cost you, bottom line'. Like WHAT?!! WOW! How refreshing!!! We liked the people - and their way of doing business - so well, we decided right then and there to go for it! Even on a couple of follow up items we've had to take care of, they've been extremely pleasant and easy to deal with! We've found our new favorite car dealer! I HIGHLY recommend Mike Lynch Ford! Do yourself a favor and check them out the next time you're in the market for a new vehicle! (and no, they didn't pay me to say that...LOL - I really mean it!)

I was a satisfied customer at R Auto for approximately the past four years but due to a nightmare…read moreof an experience from Sept-Nov 2024, I will no longer be a customer and will explain why. When my Jeep Grand Cherokee broke down in Sep 2024, I debated taking it to the dealership or R Auto and I thought I was being wise and economical by choosing R Auto and going with the "local" shop. Today is 11/27/2024 and I can say that was a huge mistake... On 9/28/2024, my vehicle was leaking coolant/oil and I called ahead and they invited me to bring it in. The vehicle was towed to R Auto on 9/30/2024. On 10/2/2024, I was told the oil cooler failed and was quoted $1,554 for a new oil cooler, not including any labor. I found the same oil cooler part on Jeep's official part's store (Mopar) for $590 and it shipped from Serra Jeep in Lake Orion, Michigan. They agreed to install it and it was delivered there on 10/7/2024. For the next 2-3 weeks, via multiple calls, I was given false promises on when they would do the repair. Finally, I was able to pick the car back up on 10/24/2024. They recommended and I agreed that I would come back on 10/29/2024 to do another coolant flush so I was put on the schedule for that. After paying the $1,500+ bill, I drove 20 miles home and when I got home, I noticed I have the same leak, actually worst, as when I brought it in (see photo). I called them immediately and they say they want to take another look and are "curious" about what went wrong. The vehicle is towed back on 10/25/2024. From 10/25/2024 to 11/21/2024, I call repeatedly (they never call you) to get an update, and I am told because of schedule / other customers, hunting season, etc. they have not had time to even look at it. This was especially frustrating because I already had an appointment scheduled on 10/29/2024 but they chose to cancel that. They have had absolutely no urgency with diagnosing nor correcting my vehicle after they gave it to me and it broke down in less than 20 miles. On 11/21/2024, the Owner says that he is trying hard to get it in the shop and he confirms he will call me when that is complete. I never got a call so yesterday (11/26/2024), I take time off of work (and borrow my mom's car) to go in-person and demand some answers. Surprisingly, I see a sign that says the shop is closed all week for an emergency so I call and they do pickup. I explain that, as far as I know, the car has not been looked at since being towed there on 10/25 (30+ days ago) and my patience has worn out & I want it towed to a different shop. I don't know if they are too busy, in over their head, or what, but I can no longer trust their words because they have shown repeatedly that they over-promise on schedule and under-deliver on taking action / making repairs by giving me back a vehicle that broke down or not working on it at all!! When I met the tow truck driver, someone in the shop came out and gave me the oil cooler in a box and my key. I am told that, they did take a look at the vehicle (and removed the oil cooler), likely after the 11/21 call, and figure that the oil cooler part I purchased was defective, however, they did not call to communicate this nor provide any other update to me like they said they would. In summary, I hope my story helps folks out there considering R Auto. I would NOT recommend going here for ANY type of engine diagnosis or repair. In my experience, they prioritized other appointments over mine & when my vehicle broke down ~20 miles after they did do a repair, they did not show any effort or urgency to try and resolve that or improve my customer service experience with them. I have told them repeatedly that this is my only car and I have had to borrow vehicles from my family and neighbors to get by (~60 days now). I feel that I have given them too much patience and today was the day that I had to cut my losses, take my vehicle back, and move on. It's at the dealership now and if I could change the past, I wish I would have taken it there in the first place and not chosen R Auto. Update (11/29/2024): According to the dealership, the oil cooler part is not defective & I had a coolant hose leak. I am picking up my vehicle later today!

Very pleased with service. Got me in on a same day needed service of coolant leak. Price was within…read more25 dollars of what I expected after hearing what problem was. Thanks again for job well done guys.