We were stranded and they were able to get us in and on our way. We were not forced to pay for an…read moreadditional night in the hotel because of their timeliness.

We were on vacation and my daughter's 2013 Ford Edge was making noise from the front left brake…read morewhen stopping. I took it in for an evaluation not knowing exactly what was wrong. I usually change the brakes myself, but we were on vacation at our lake house and I did not have all the tools needed and I was worried if I attempted it I may get in over my head. I dropped the car off and told them about the left front issue and before I even got home (10 min drive) had an email estimate. I opened my email and found an estimate for the following: 4 Brembo brake pads 2 Rotors 2 New calipers 2 New wheel hubs All of that was diagnosed in the time it took me to get home (about 10 mins). total cost of parts $981.93 total cost of labor $819.00 after tax and supplies the total price $1884.84 Hard pass on that. Not sure why my daughters edge with 118,000 miles needed Brembo brakes and honestly just curious if they even looked at it or just threw everything they could at it just to see what I would pay. Front brakes/ rotors on my 2022 Ram Rebel were $367.56 out the door downstate a month earlier. We picked up the vehicle and called around some other local shops and found one (Luckily as it was July 4th weekend) and had brakes and rotors replaced for $515.84. Calipers just needed a good cleaning. Shoutout to Daves Garage in Gaylord. Job was done in under 2 hours and we have had no problems with the car since.

They have always treated us well. No complaints. Pretty…read moregreat crew. They call if they come across an issue and offer suggestions on solving the issue. Very reasonable and top notch quality!

Worst customer service ever. Ok for oil change almost all service I've had I have to go back and…read morewait 15-30 minutes in line to correct. I'm over these guys.

I have proudly been a top tire customer since moving to the area in 2017. We have had them put new…read moretires on all of our vehicles and now as of today new tires on our camper. At the counter, I believe his name is Joe, he's extremely hard-working and very sweet. He's always been willing to help pack up my vehicle from the bay... Which embarrassingly makes me quite uncomfortable to do and he has no problem doing it... Even when he was wearing a cast on his leg a couple years back... They are prompt with their service offer amazing pricing and no bullshit attitude... they are honest and do the work as quick as possible... Their inventory is a little bit small because the location itself is small offering only to bass and a small show room with a TV and a couple of chairs. However they will order in just about anything that you could want and call you as soon as it arrives. I cannot believe I did not think of putting a review in sooner but I'm glad that I checked in today and decided to add my opinions I highly recommend anyone to go here whether you are passing through with an emergency when it comes to your tires or if you were in the surrounding area looking for a go to shop when you need this service.

Great service at a fair price. The crew makes quick work of things. Get your tires here!read more

They're knowledgeable and friendly , fair prices expert work done on time , they've been in town…read morefor many years

I have taken my car to Gary Prow ever since I started coming up to northern Michigan. I first went…read morethere about eight years ago for a couple of relatively small issues. Since then I've gone back 8 to 12 additional times with numerous vehicles for any number of different kinds of repairs, and Gary and his team of professionals have always completed the job very quickly and very professionally and very competitively priced. I continue to trust my automobiles care to Gary and his team. And I have no reservation recommending that everybody else does the same. They are very trustworthy and very prompt and very reliable.

Horrible service! Went in for a tire balance, came out with more issues, and the whole driver side…read morecompletely rounded off of all the lug studs on my wheels. After a half hour of trying to keep my cool with the self arrogant lady at the counter who can't put the script down, she finally comes back from the shop and says they will replace one. ( the one that has the whole cap missing) I should of noticed when there was hammering going on during a tire balancing that maybe there's a red flag right there. So they completely ruin one of my aluminum lug studs and round off the heads of the others and wouldn't own up to it. The only thing that kept coming out of the ma'am's mouth was we've been open for many years and we didn't do that im sorry. I will not be going here ever again. Not to mention location sucks and they only post the good reviews on Facebook. Like what are ya hiding?

On a golf trip and had an almost flat tire. They Removed a screw from tire and fixed in 10…read moreminutes! Friendly staff.

Courteous and quality service at price points that will be a bit easier on the wallet. Need I say…read moremore?

2017 Ford F150 showing steering assist issue on startup with ABS icon lit. Also, truck was hard to…read moresteer. Steve connected a diagnostic tool and could not find any major issues. Asked if he could take the truck for a short drive, and off he went. Returned in a few minutes with everything fixed. Deweys is the best repair shop in Roscommon, and have always exceeded my expectations. Their repair costs are very reasonable and they can usually get your car or truck in for repair quickly. Expect some delays in the summer, because they are busy.

I needed summer tires due to only having snows right now. I thought I'd park, grab some lunch next…read moredoor at Mim's, then make my purchase. As soon as I got out of my car an employee came out and yelled at me that I couldn't park in their lot. Guess I'm not buying tires here!

This used to be my go to Tire store. After my experience with the lady at the front counter being…read moreso rude and then the owner not accommodating me they are no longer my store. I had a 2 o'clock appointment to rotate my tires and I got there 15 minutes early. The mechanic had my tires rotated and was finished by 2 o'clock, which was great, but I brought a friend with me to introduce a new customer who needed a tire repair from a nail. They refused to repair the tire since it was not scheduled. I asked since my appointment was at 2 o'clock and it was now 2 o'clock and my car was finished and they were ahead of schedule, Couldn't they work him in? The answer was no.

Stopped in today because we were on our way up to visit the parents last night and it threw a…read more"service electronic throttle control" error about 10 mins out. We went this morning to the local dodge dealership since we have a dodge eco-diesel and they told us they can't do anything for use since it's from Canada and out of basic warranty. We drove to multiple places that ended up being closed and got referred to upper lakes tire. Thank goodness! Brian was beyond helpful! Even though he said he didn't do much with diagnosing, he came out and ran the codes for us. This is a common problem so he was able to clear the code for us so we can get home and get it back to the dealer who gave us the warranty. To top it off, he didn't even charge us! Thank you Brian and the staff at upper lakes tire, highly recommend!

I took my car in here to have 4 new tires put on. I was in the area visiting family as it was…read moreChristmas time, and my brother looked at my tires and said they were bald and I needed to replace them ASAP. My brother suggested this place and when I called they said they could get the tires and install them that day (even though it was Christmas Eve if I remember correctly) - AWESOME! I took my car in and they completed the work promptly. I was happy with everything. Fast forward about 6 months and I was due for routine maintenance at the dealership (Lexus). Shortly after I dropped it off, they called to ask if I'd recently gotten new tires. I informed them that I had and they told me that whomever had installed them had broken the hub lock. They gave me the broken piece when I came to pick up my car and it was covered in rust where it was broken, so I believe that they (Lexus dealership) didn't break it themselves and try to pass it off as someone else's mistake. Anyway, it cost me $160 to replace it! Also, they told me that I'm lucky I didn't get a flat while I was driving because neither I or the tow truck guy would have been able to remove the tire due to the broken part. Giving 2 stars because they WERE able to accommodate me during the holidays and I appreciate that. However, to let me drive off knowing (they knew...) they'd broken that part is AWFUL. I could have been stranded! I totally understand that mistakes happen, such is life. But to not fess-up and make it right? Sorry, but that's just bad business.

Not upfront about their prices…read more I called in for a tire change, and was given a quote per tire. It was similar to the price at big stores like Walmart (around $70 for 4 tires). I figured at the same price, I would support more local businesses. Ended up having hidden fees they never mentioned, like to take off the tire... So total costs just to change four tires (just the labor) is $100 with their fees. Walmart is around $70, with lifetime guarantees on things like rotation.

I do NOT recommend this buisness. I was a long time customer,... but will no longer use this…read morebuisness, they refuse to stand behind there work, they only have 1 certified mechanic, all the other kids work under his certification. First repair to my F150, they Burned a hole through my exhaust while changing out a O2 sensor, unlicensed mechanic did this....then tried to cover it up with putty. I bought tires for my 2006 mini cooper, less than 12k miles on them, I had a wheel bearing that was in need of replacing, i asked that they change both sides. They didnt even put the correct bearings in, all lugs then had to be changed, and they didnt even use chrome, so im now stuck with steel painted black. At that time the owner admited that the tires were very choppy and said she would call the supplier, she called and was told to rotate them. This solved nothing. . we do this every oil change. When it got so bad, i asked again and the owner refused to pursue a course of action to get them pro rated or replaced...they do not stand behind there products, services or even there own statements.

Traveling the whole truck started to shake! No one on tow or Cheboygan! What a blessing these guys…read moreare-15 minutes later are on the road, a young guy there flushed out a bunch of ice! This is not the first time Georges came to the rescue! Lance is a man of integrity and so is his crew! God Bless all of you guys!

If you're not a local, DO NOT VISIT THIS SHOP! The service was poor, they tried to upsell me on…read moreparts for the repair and then di the repair incorrectly. I had to limp the car home to have a confident shop re-perform the repairs on my own dime again.