Subject: Formal Complaint: Discrimination and Misconduct by Security and KCPD at T-Mobile Center on…read moreMay 16, 2026 To: Guest Services / Security Management T-Mobile Center 1407 Grand Blvd, Kansas City, MO 64106 guestservices@t-mobilecenter.com CC: Kansas City Missouri Police Department, Office of Community Complaints Missouri Attorney General's Office, Civil Rights Division Date: May 20, 2026 From: Michelle Grandview, MO Dear T-Mobile Center Management, I am filing a formal complaint regarding discriminatory treatment and misconduct by T-Mobile Center security staff and a KCPD officer on Saturday, May 16, 2026, during my son's college graduation ceremony for UMKC. Incident Details: Time/Location: Saturday, May 16, 2026, at approximately 7:30 PM at the back entrance of T-Mobile Center during the UMKC graduation. What Happened: I exited and attempted to re-enter through the back entrance. I was stopped by security and told I could not re-enter. At the same time, I personally witnessed a white family being allowed to re-enter through that same entrance without issue. I was singled out and denied the same access granted to others. Escalation: When I asked to speak to a supervisor, my request was ignored by security. A KCPD officer on site then threatened me with arrest simply for asking for a supervisor. I was not disruptive, threatening, or violating any posted policy. Staff Involved: I do not have badge numbers or names. The security staff and KCPD officer involved can be identified via security camera footage from the back entrance at approximately 7:30 PM on May 16, 2026. I request that this footage be preserved immediately. My Concerns: Discrimination: Denying me re-entry while allowing a white family to re-enter is disparate treatment based on race. This violates Title II of the Civil Rights Act of 1964 and Missouri Human Rights Act §213.065 RSMo, which prohibit discrimination in places of public accommodation. Intimidation by Law Enforcement: Threatening arrest for requesting a supervisor is retaliatory and an abuse of authority. Premises Liability: Under Missouri law, T-Mobile Center has a duty to ensure its agents treat invitees lawfully and without discrimination. Requested Resolution: Immediate preservation and review of all security footage from the back entrance at approximately 7:30 PM on May 16, 2026. Identification of and investigation into the security staff and KCPD officer involved. Written response within 10 business days detailing findings and corrective actions, including anti-discrimination training. Written apology for the treatment I received at my son's graduation. Please confirm receipt of this complaint and that all relevant video and records will be retained pending investigation. This was my son's college graduation. No parent should be subjected to racism and police threats on a day meant for celebration. Michelle

I went to the T Mobile Center for the womens championship games and had a very nice experience. The…read morestaff were friendly from the time I came in. Everyone I dealt with was helpful and respectful. The building itself is a good venue. It is easy to move around and the people sitting around us were friendly too. It felt like a good environment to watch big games and enjoy the event. Overall, I had a good time at the T Mobile Center. I would give it 4 stars.

Built in 1972 and home of the NFL's Kansas City Chiefs since 1972, this is a beautiful stadium that…read morecan seat 76,416 fans. We attended FIFA's World Cup match featuring Argentina vs Algeria on June 16, 2026. We made a point of arriving two hours early to mitigate traffic congestion - even so, it still took about thirty minutes to finally park. Security was extremely tight (a good thing), and it took a while to get through the ticket gates. Once inside, stadium employees were friendly and helpful in assisting us with the direction of our seats. There were ample places to buy official FIFA shirts and souvenirs and likewise refreshments and beverages. There's really no bad seat as one can see the field from just about anywhere in the stadium. We were in the 3rd tier (pretty high up), and pretty much in the middle of the stadium and had a great view. We had a great time and it was pretty awesome seeing Lionel Messi (probably the greatest soccer player of our time) score a "hat trick" (3 goals) as Argentina beat Algeria 3-0 in their opener of Group Play. Thank you Kansas City and Arrowhead Stadium for being a great host and awesome venue for the 2026 World Cup!

Having lived in many cities and experiencing different stadiums, i will say Arrowhead definitely…read moreexceeded my expectations! The popcorn still tasted good even on cold weather game-days and plenty of spots to grab a beer. The atmosphere is also lively and i've came to enjoy Chiefs games. Plenty of parking space available and would highly recommend the chicken tenders if you go.

We enjoyed our very first KC Current game here a couple of weeks ago!…read more As AMAZING as the on-field talent was, this facility is definitely worth a shout out! Situated north of downtown, right on the Mighty Mo (the river, not the battleship!), the views here are absolutely stunning! Especially from a little higher in the stands on the northeast side, you get an incredible view of the KC downtown skyline, as well as the sun setting and reflecting on the river! WOWWW!!!! I love the size of the stadium - large enough to feel "professional", yet cozy enough to really enjoy the on-field action, and easy to move around and through! The seats are colored TEAL, the lights (can be) colored TEAL, and the swag is definitely colored TEAL!!! This stadium REALLY shines at night, under the lights, when the teal seats light up like a gorgeous blue aquarium! There are concessions galore, an AWESOME team store to update your swag, and even ice cream from one of my absolute favorite KC vendors available: High Hopes (check out that review - INCREDIBLE flavors!)!! Even getting through security and ticketing was far better than your average stadium experience - quick, efficient, and technology-driven! If I'm being super critical, my only knock on the whole place is the (lack of) ease of entry/exit into the complex. Obviously, this is inherent to such a prime, metropolitan location - a tight squeeze into the midtown area was always going to make it difficult to access, especially for weekday gametimes that come up against rush-hour traffic in and out of the downtown area. Unfortunately, on our visit, there was also major construction going on right across the street from the stadium. Bottom line: STUNNING place to view a great game of football (yup, I went there!) in KC!!

First rate experience with every contact from stadium personnel at the gate, guest services, the…read morebar was hospitable and impeccable! It's genuine consideration that I felt especially when they knew it was our first game at CPKC! My entire family enjoyed the upgrade to West club! The food and drinks served were delicious. The featured mixed drink was delicious and I appreciated the treatment and customer service, always friendly with a smile! The energy throughout the game was upbeat and fun! The Surface Tension drum-line and chats kep us, the stadium crowd, engaged and I'm pretty sure the team rallied with every rumble! The KC Current team played against Washington Spirit and won their last game of the season during Current's Female Athlete Night! We truly enjoyed everything! The swag we picked up from different local entities like UMKC, University of Kansas, United Way and League of Women Voters, was a bonus!

Nice venue. Parking…read moreis a bit of a mess. They need more folks directing traffic. The line to get in was very long and not well managed. Some lines moved quickly and others slowly. Inside was the same for drink lines. Staff is nice, but painfully slow. The seats are comfy and the sound system is good. We could hear well.

I've been here for a Mavs game and for a concert, and my opinion is this is as forgettable a venue…read moreas you're going to experience. From the get-go, it's off the highway, surrounded by chain restaurants, beige as a south Johnson County exurb, and overall just forgettable. There's a sea of parking, yet they charged $25 the night of our concert. It's not well-organized and be prepared to sit in traffic afterwards for a long time. Inside is more blah, cut corners, and personality-less space. One good thing is they have a water bottle station so after you've been gauged for a bottle of water, you can at least get more. We had floor seats that were priced to be better than they were. The view was similar to bobbing up and down on the ocean, occasionally getting views of the horizon but slowly slipping back and hard to see most times. There was a surprising lack of screens or lights or really anything. We watched people nearly bite it every ten seconds as the cord wrap device didn't have lights down the main aisle, and the aisles were marked with some hastily printed paper. Acoustics were pretty good, but dare I say.. it could have been louder? I feel like that's a subjective thing, so hard to tell but it was harder to get into it based on the sightlines and volume. I want to be clear the artist I saw was amazing and I'd follow him anywhere, but I hope it's not here next time they roll into town.

One of college basketball's best venues has gotten better…read more The old court cutout and mini museum are still there, but a couple of rounds of expansion have added a new space that houses one of college basketball's crown jewels - Dr. Naismith's original thirteen rules of basketball. I wasn't able to grab a photo during my busy Big Monday visit, so you'll have to trust me, it's pretty cool. They've also expanded the Team store, added concessions and built a few premium food and beverage areas. The actual is still the same - Cozy, a bit intimidating and full of history. It's a great place to watch a basketball game.

If you haven't been to a game here at the Fieldhouse, it is a highly recommended adventure. Allen…read moreFieldhouse has been noted as the loudest stadium in the world- breaking decibel records. At the game I went to, decibel levels were around 119-120, so that seems to track. The feeing, energy, camaraderie, and passion you feel when you enter here cannot be compared to anywhere else. It is truly something remarkable to experience. The Fieldhouse has some structural flaws- mostly because the field house holds up to 16,000 people and needs some updates to allow for all the sold out games. Perhaps more than one stairwell would be a good place to start?! Concessions abound here at the Fieldhouse as do the KU merchandise stores- Rally House- can be found in multiple levels here. The seats of the stadium are not premium as the majority are bench seats with no backs. While you can rent a cushioned seat, you end up standing most of the game anyway, so really not worth the additional cost. There really aren't obstructed views here from any seat-unless a tall person has a seat in front of you. There are very limited hand rails to use in the Fieldhouse to help accommodate these views. The Fieldhouse has a museum as well which commemorates the Jayhawk greats in all realms of sports. This is a great way to spend some time before the game starts. Doors usually open an hour before the game. It's a really fun and energetic place to experience. Definitely get a ticket (if you can) to a game. Take heed and beware the Phog!

Parking is inatiquit. I had to walk a mile to get into the place, only to find it is just as warm…read moreinside as outside. Apparently the arena doesn't have AC either. I will avoid going to events at this place.

I visited the arena to attend a graduation ceremony…read more The arena had ample seating in the bleachers, with accessible seating on the arena behind the graduates. It would have been great to know that concessions were open in advance, so hopefully you're reading this before your next visit. We had children and a toddler in attendance, who would have appreciated knowing the concession was open in advance. Some great things to highlight about the space: - Many bathrooms to choose from - We appreciated having the ability to walk around the arena using the upmost bleacher. We did not have to impede anyone's view while moving!

We attended a conference here on the weekend with 1500 people in attendance. It was very spacious…read moreand the acoustics were pretty good. They had two big screens on either side of the front and a huge stage. Lighting was good and the temperature was cool.Staff was attentive with receiving our tickets and stamping my wrist. Restrooms are clean. There is plenty of free outdoor parking. There might be some paid parking on other days as I saw a $7 sign by the parking lot. The arena is in a very unique location and can be hard to find without a GPS. The back of the chairs were dusty. Some of the chairs were padded. Overall a good place for needing large space.

This small arena, part of the American Royal complex, is on the site of the old stockyards, smack…read morein the middle of the Bottoms. At about 5,000 capacity, it's a quarter of the size of its next-door companion facility, Kemper Arena. It's mostly used for livestock competitions of all varieties: rodeo, cutting horse, &c. -- as well as the exalted American Royal BBQ competition that occurs annually in October. Seats in the arena are bleachers, not very comfortable, but at least they have backs on the benches. There's a very nice little museum to the right of the entrance, worth a stroll through to see old photos & artifacts of the glory days of the stockyards & rodeos, as well as some cheesy-but-fun interactive exhibits for the little kids. Saddle up, y'all.

I recently attended an Indian music concert here and had a great time! The auditorium is very…read morespacious inside and had a sitting area facing the huge stage. It was easy to go in and out of the auditorium area and the toilets were besides the gates of the auditorium- very convenient. I did see a balcony section as well. The food provided by the auditorium was ok - I bought popcorn and it turned out to be stale and very salty but I was glad to find outside vendors selling more food inside and it filled the void. I also felt that they should do a better job of hanging seating signs outside the main areas because it was very confusing to find my seat inside. To conclude, The stage, sound, service and overall event was fantastic and I thoroughly enjoyed it.

Went for the fabulously funny show and the sound system was HORRIBLE ...could not hear any of the…read morejokes; had to leave because the sound was so bad worst $70 EVER SPENT! Please remove ALL events from this low budget space and take them to the Sprint Center... Please and Thank you