I took my Ford Escape to Steve's. It was running rough, felt like it was out of balance. Jack…read morewent over it, found that a joint that is tied to the brakes was cracked and made it unsafe to drive. They went over the whole car for me, replaced spark plugs, found a mouse nest in the air filter and replaced it, balanced the tires for a very reasonable price. I would highly recommend.

I couldn't be happier with Steve's. These guys are fair-priced and don't "invent" problems. I would…read moreHIGHLY recommend them to anyone who needs a new mechanic and is wary of being ripped off.

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

The body shop. Friendly people. I asked them when they were done with the body work from a recent…read moreaccident to detail the car inside and out. The price was $250.00 and I agreed to that. Upon picking up the car they said they waived the $250.00 charge for that service. Nice ! However, after getting home it appears they washed the car and cleaned the interior. I was lead to believe they would buff and wax the exterior and make it gleam.i noticed was on the wheels that I put on a few weeks ago. I wanted the car really detailed nice and it appears based on the end result that the car did not get that service. So, they really could not charge me the $250.00 very disappointed because they were very nice and professional at all times but for what ever reason failed to do the service at the end that I was willing to pay for