They were flexible with my schedule and quick to get my vehicle transported. They have towed…read morevehicles for me several times and every time has been a great experience! Always personable and full of good information. These services are hard to find! Definitely recommend using Graff towing and auto repair to everyone.

I can not say enough about Graff towing. Not only did they send the owner out on a holiday weekend…read more He was able to get my car off of a curb. It was not your typical beached car. He really though it through and was able to get me back on the road without damaging my car. I truly don't think anyone else could have made it happen.

My 2008 Hyundai Elantra has been struggling with holding a charge and various electrical issues…read more After a local tool shop ran code, my boyfriend identified a probable alternator issue. After calling around town, Ian at Butler Service Center let me know they could look at it the next day and even walked me through where to do an overnight drop-off for my vehicle. I dropped my car off after hours and got a diagnosis by 10:30 the next morning- confirming the alternator issues - and stated the repairs would be completed by end of day, and for $400. I'd been expecting $1,000 with labor in this economy, so I was over the moon. When I'd dropped my car off, I noticed they do inspections so I asked if I could send a copy of my insurance for them to inspect, they said of course, and had my new inspection sticker ready on my repaired car at pickup by 1:30. Ian received us at pickup and told us a bit about his background, nearly three decades of experience and knowledge and very personable. He even identified slight wear on one of our tires and rotated them on the house. This entire process was sensationally smooth and surprisingly stellar. Not sure if I got the New Customer Special or what, but my experience with them could not have gone better.

I'm from out of town, was in Butler to get a new chip key made at the hardware store down the road…read more Couldn't get the key made because of a maintenance light on the dash which prevented reprogramming needed to get the new key accepted. Ran down the road to Butler Service Center, they quickly cleared the light for me, wouldn't take any money. So can't testify to their repair skills, but they were very nice and treated me kindly in a momentary crisis.

The engine light came on and the service department diagnosed some valve issues. The car has almost…read more100,000 miles on it so I was not surprised that something would need tended to on our 2016 Trax. The service person let me know that it would be two hours and the lunch hour before the repairs would be completed. I was surprised when he came back in just under 2 hours and said that the mechanic waited to take their lunch until my car was completed. I was amazed and the price was less than I would expect to pay elsewhere. I have always taken my cars for service here over the past 4 plus years I have lived here even though t is not the closest Chevy/GM dealer to me. It is because of service like this that I will continue to bring my vehicles back her to be serviced and they will get a nod for our next auto purchase.

In 2021, I was in a bad accident and unfortunately, my beloved 2008 Civic was totaled. With…read moremanufacturers shutting down during covid, it was rough finding a nice Honda with no accidents and a price that I could afford with the mileage I was looking for. I had a horrible experience with another dealership and started looking at other dealerships. That's where McElwain came into play! I was still pretty injured, so I couldn't come in until a few days later, but Tim made me feel at ease. He originally took my call about the Honda I saw online, and when I asked if it had a clean title, he not only texted me the answer, but a picture of the report. I planned on coming in the next day, but due to a change in plans, I was able to come that same day. He answered every text and informed me that he would tell me if the car had been sold, so we wouldn't drive up to find out then. He also let me know the policy on used cars due to how quickly they're moving right now- something that the guy at the other dealership never cared to do. As you can tell by now, I had a bitter taste in my mouth from my previous experience and expected every salesman to be the same. Tim was not. He went above and beyond, and every single person that we encountered was extremely friendly and eager to help. Tim was finishing up with another customer, so another guy pulled the car around. I didn't catch his name, but he was extremely friendly! Once Tim finished up, we took a test drive and all talked on the ride. Not once did I feel pressured into buying. Tim was so personable and laid back, and I got really good vibes from the business and atmosphere which made me purchase me awesome new Honda that day! He was straight forward with pricing and negotiation and it was such a painless process. Matt, the finance guy, was also super friendly and made the paperwork a breeze. He was so welcoming and never pressured me to purchase anything additional. I really appreciate that! For the first time in two weeks following my accident, I finally felt content. I miss my old civic like crazy, but I am so happy with how my experience went that I know I made the best choice by purchasing my car from McElwain. I drove away tonight no longer being afraid to drive and look forward to making great new memories in my new Honda.

These people are terrible. My 95 year old mother bought two cars from these ripoff artists and she…read morehas me take the car back for maintenance. No matter what you go in for they charge $1,000. No matter what they do these ripoff artists jack up the maintenance to charge you $1,000. They put 4 new tires on and the junk tires leaked from the first day they put them on. Took the car back yesterday and they told me they weren't leaking. I went out this morning and two of the tires had gone from 35 psi to 14 psi overnight. Complete ripoff. They continue to deny the tires are leaking. Total ripoff artists. DO NOT GO HERE TO BUY A CAR OR FOR MAINTENANCE. Ripoff artists

Not so great for some major repairs needed, car sat there for a week, James never contacted me…read morefor some time as I paid 477 for some spark plug repairs and transmission fluid. The next day my car broke down and needed a new transmission. This should have been done at this Chevrolet repair shop.

The absolute ONLY place I will take my family's vehicles time and time again. I could give him 20…read morestars. My dad was good friends with the son, which is why I first brought my Lincoln in. He usually can tell me what's the issue when I describe what's going on. BEST REPAIR SHOP IN BUTLER HANDS DOWN. He communicates through every stage of the process for a small short fix or a big lengthy fix. CALL TODAY SAVE SMALL BUSINESSES THIS PLACE NEEDS TO BE AROUND FOR EVER. I live an hour away I will still come to town for this any day. Sincerely, Anna THANK YOU BOB

The owner is fair, professional and does excellent work. He is also very honest. I would recommend…read morethis business to anyone who is concerned about getting ripped off by unscrupulous mechanics trying to pad your bill. This guy is sociable and made my inspection and break pad installation a pleasurable experience

Repaired our exhaust system that nobody else would. Got us in right away with no appointment and…read morecharged a very reasonable price.

I brought my vehicle in to have the exhaust fixed because the resonator was falling apart. They put…read morethe resonator on did a good job and got the resonator fairly cheap but the next time I took it to a shop when they put it up on the stand they saw that my catalytic converter was gone and a straight pipe had been put in its place. The shop was the only place I had taken it to since I bought it off the lot, when it had a catalytic converter. Since it had been months since I had taken my vehicle here I couldn't report it to the district attorneys office for theft but I wanted to let everybody know be very careful taking your vehicle to the shop because they stole my catalytic converter.

Diagnosed faulty fuel pump on my 89 ramcharger. Had it back to me within 2 days. Awesome service,…read moreawesome people.

The best service in Butler! My family and I have been taking…read moreour cars here for more than 15yrs, and plan to continue to do so. Paul is personable and as honest as it gets. I trust his opinion on our vehicles, and he is more than willing to let you know if something is out of his area of expertise... and then refers you to a just as great garage to fix the issue!

Steve, the owner was awesome with his presentation on the classic car I was looking at. An…read morehonorable man, he pointed out the good the bad in the ugly regarding the car, and suggested a car inspection service in the area to save me the eight hour ride. Not once did I receive any pressure to purchase this car. So refreshing to see an owner of a car dealership with positive demeanor. Ashley in finance was awesome getting me very favorable financing just in case I wanted to buy the car. She was professional and understanding and a true asset to her position in finance. Even though I didn't buy the car, and my search continues, I will still peruse their website, just in case...

I recently purchased a car from here & let me say they were great from the jump. I dealt with both…read moreowners but majority Tony & he made it as easy as possible the first go around. I also was purchasing the vehicle from out of state so there was a longer due process & a few hiccups I ran into with the DMV that had nothing to do with the dealership.. Tony went out of his way to help me get it all squared away knowing it was my first time purchasing a car out of state & not being familiar with the process. I would recommend these guys to anyone!