In August of '24, our family travelled 7 hours for a weeklong SML vacation only to find our boat…read moretaking-on water on day #1. I asked around for a reputable repair service and was told by a couple of local residents to go to Webster Marine. When I arrived first thing in the morning I happened to talk to Service Manager Jacob. His initial reply when I expained the situation was that they are booked three weeks out for service. When I asked where else I should look he decided to come out & take a quick look to troubleshoot if he could do it quickly. Less than 20 minutes later he found the crossthreaded/broken-off plug and had a replacement hose installed. I was on my way in less than a half hour for the price of a replacement hose. Jacob could have easily told me they couldn't help but he went above and beyond to help a customer. I hope the owners of Webster Marine Center recognize Jacob's work ethic and "customer first" attitude and realize what a great employee they have in Jacob.

I purchased a used boat from Webster Marine three years ago, and store it at their location. The…read moremarina is well maintained. During the busiest days of the year, the parking may be a bit tight, but there is always a place to park a short walk from your car. Their service department has always treated me very well. All work is high-quality and they stand behind their work. They repaired the trim gauge and it stopped working after a few weeks. They repaired the gauge right away. They care about the customer's boats stored here. After a particularly harsh winter storm, I went to check on the boat and found they had lifted the boats up to their highest position under the dock's roof to provide the best protection to the craft. I understand that sometimes one can have a bad experience with any service provider. In my case, Webster Marine has been a pleasure to deal with, do good work at an acceptable price, and care about their customers.

They were unable to help me with the part I needed because we were on vacation and couldn't wait…read morefor them to order one but you couldn't ask for a more helpful person than the lady who helped me. She looked on the internet and made several calls to a different company and found what I needed. She was worth going back to and if I was looking to buy a boat I'd definitely go see her

The woman does horrible business! I will never take my Mastercraft to this place again. I recommend…read moreWebster's Marine. I decided to try somewhere that specializes in Mastercraft but this place treated me poorly and should not even be working on these types of boats. Don't let the name and pictures deceive you into their high charges and poor business

Exceptional service.. lovely houseboat - the one we stayed on for 3 days was called the Millie…read more"T".. we rented jet skiis and a motor speed boat for one of the days.. we had such a blast! The houseboat had a slide on the rooftop deck that was so fun to use. We had packed food for ourselves so that we did not need to leave the houseboat for those 3 days. That way we maximized our time in the water! Would love to do this trip again!

The pricing here for a pontoon boat is one of the best you'll find in Smith Mountain. The trade off…read morefor that price is boat speed. Our boat was SLOW. Ever other boat was passing us in the lake, including every other pontoon boat. The boat itself was clean and worked well but was a bit torn up and dented in places. Only other complaint was the horn and radio not working - supposed to be used to signal danger, etc. They said we had to use the whistle instead of the horn. We asked if we could just get a different boat and the woman replied "I think none of our boats have horns that work."

We've rented boats from there twice and the boats have been in great shape and the rental process…read morewas quick and easy. My only complaint is that the price they charge per gallon of gas is ridiculous.

Had a day to kill waiting for my daughter to finish finals at Roanoke College so I made a trip out…read moreto see the lake. I had no plan to rent a boat but the fleet looked well cared for (almost new) and I jumped. The crew was really nice and helpful. I took out a "Tritoon"with a 200hp Yamaha. The lake is huge and there is some amazing sightseeing. I found a cove, anchored, finished up some work and then went for a swim. My 2 hour rental flew by and when I arrived back at the dock, the crew was waiting to help dock and replace my used fuel. I couldn't have asked for a better experience. For a spur of the moment adventure it was amazing. I highly recommend Bridgewater Marine.

Robbie Ward My boat would cut off as soon as I put it into gear. This is what I asked them to fix…read more There has already been an ongoing issue with water getting into the engine for several years yet they could not determine why. Suddenly, they figured out it was because it was a cracked head gasket. I told him to go ahead and fix everything on the boat including blower, horn, and nav lights. All safety issues!!! They called and said all on the boat was fixed! I put the boat in the water... no blower, no horn, no NAV lights, as soon as I gave it gas (when I got out of the no wake zone) the boat cut off and repeatedly did that until I got to my dock. Then, the boat would not start at all. No power, nothing. They said it was because I have a stretch throttle cable which Swanson replaced two years ago with a used one when he told me he was going to put a new one in it... they came back to the house twice and finally got it working. Asked Swanson to at least look fix blower.... supposedly fixed the blower while they were there and but they never even touched it!!! I called and complained to the secretary who said oh that's got to be fixed immediately I'll have Swanson call you. Never heard word back. Called Swanson today and he told me that I never asked him to fix the blower it wasn't on the work order. Liar

UPDATE!!!!! Not sure why my location says California, but I'm in Bedford , VA right next to where…read morethese crooks are located. (real update) I checked the water pump they charged me for installing ($150.00) and guess what?!!!! They never installed a new one. Nothing but crooks and liars!!!!!!!

We rented a boat for 2 days from here. Steve, one of owners, helped me on the phone with the…read morereservation and was extremely nice. We rented a pontoon boat and it had some engine problems (it kept stalling). We called Steve and he met us at our dock and traded out the old boat for a bigger and better one. In addition, they gave us a very generous discount for the hassle. My husband is a farmer and we understand that you can't always control mechanical problems so we don't blame them, but we greatly appreciate how they took care of us. We will definitely be renting from here again!

Just vacationed at the campground associated with the boat rentals. We went off season, the…read moreweekend after Labor Day. We arrived on Saturday and went to speak with them about boat rentals. Told the gentleman that we would be renting during the week. He neglected to tell us they were closing for the season. We had also called during the summer and told them when we were coming and what we wanted to rent and they too neglected to tell us they would be closed for the season during our stay. However, they were open the weekend we left.

Mike seemed like a nice guy. Installed some Solis marine shades on the back of my dock. The…read moresystem installed for operating them did not last three weeks. It involves tape and some nylon ropes. All of which fell apart. After it started to fall apart, I never heard from Mike again. I did call. I did text. I did email. No response. Not sure if he left town or not. I also hired him to detail my boat. The job was less expensive than some but the quality was definitely less than most. He also did some minor fiberglass work partially. Never came back to finish the job. He's most responsive when it comes to billing. I would not recommend the product. I would certainly not recommend Mike Wall. Disappointed but not disgruntled - I just don't want someone else to end up in the same situation.

From the owner: After running Smile Boat Care for 15 years, owner Michael Walls founded our company with decades of…read moreexperience and a passion for creating beautiful boat transformations. He did this to finally bring together three elements: industry-leading marine flooring, innovative sun shades for boat docks, and hull color and restoration. He's since remained true to his roots, expanded his expertise, and built his reputation. To boat owners and future boat owners around Smith Mountain Lake, Solus Marine is the name you can count on for custom designs and imaginative solutions. Detailing. Flooring. Restorations. We do it all and so much more. Contact us today, and see the difference our team can make for you.