I am generally a neat freak and also have a monthly cleaning service. The one day when they…read moreviewed my home while I had furniture slightly moved around because I was had rugs sent out to be cleaned. I had one closed room where there was poo, because during the snowstorm and his sickness, he pood in this room. I closed that door. I had already arranged to have the same company doing the rugs do that room. Cost $1800. All of this had been arranged and paid for. I was very clear about this at my house review. Received an inaccurate and condescending reply that I could not adopt since my home was too cluttered and DIRTY! This was TWO DAYS after my monthly cleaner who helped me move some things around to send out the rugs! I have never been so insulted and disparaging and potentially damaging to me for future adoption. The woman who visited was condescending and surprisingly hostel and unprofessional. I would never interfere with an organization, but I would like to make aware that there is at least one person who seems to have her own personal issues. Adopt but beware of some inappropriate assesment of you appear in their records based on one assessment by someone with some enjoyment in being a power trip.

they are a fantastic organization! We've adopted two dogs from them with ease. We appreciated that…read morethey approve you before you start looking at dogs available to ensure a dog isn't already adopted by the time you are approved.

I received a quick appointment for labs. Dr Stokes called with the results. I was able to pick up…read morethe medicine that night. When I called for clarification Dr Stokes called me back and helped me move forward with my cat's treatment.i cannot ask for more. Communication has improved 300%

I am deeply disappointed by my experiences with Angell. I have extensive familiarity with this…read morehospital: my pet has been hospitalized there twice, including once in the ICU, and has been evaluated by internal medicine, cardiology, ophthalmology, and neurology. Unfortunately, despite the hospital's reputation, we repeatedly felt that our concerns were dismissed and that communication with specialists was unnecessarily difficult. During one hospitalization, our pet experienced what was later believed to be a neurological event, possibly a stroke. When we visited, we told the staff that he was behaving abnormally and appeared weak in very specific and concerning ways. Our observations were dismissed. He was subsequently discharged barely able to walk, despite having been fully mobile beforehand. After calling the hospital and bringing him back, we paid for a neurology consultation. Neurology recommended medications, but despite having paid for the consultation, we initially could not speak directly with the neurologist and had to push repeatedly for a conversation. I understand that consulting specialists are busy and that internal medicine may remain the primary service, but when an animal has experienced a potentially life-altering neurological event, being effectively unavailable to the owners is unacceptable. I worry that another owner might not have felt able to advocate as forcefully. Later, our pet developed episodes of staring, circling, and other abnormal behavior. We returned to the emergency department because we were concerned about seizures. We were told that it was probably not a seizure and that the symptoms could be gastrointestinal. We repeatedly explained that he was behaving very differently from his baseline, but we did not feel that our account was being taken seriously. After further discussion, we were sent home with Keppra (anti-seizure medication) and instructed to monitor him. They also told us not to start the medication for now, and wait to see if he had another event - which made sense. He had another episode, we started the medication, and he has not had another episode since. That may or may not prove the episodes were seizures, but the most troubling part of the experience was how consistently unheard we felt. I recognize that veterinary hospitals are often understaffed and overworked, and I have tried to give Angell the benefit of the doubt. However, these were not isolated frustrations. They formed a repeated pattern of poor communication, inflexibility, and failure to listen carefully to an owner who knew that something was wrong with his animal. Anyone considering Angell should be prepared to advocate very firmly, ask direct questions, and insist on communication with the clinicians involved in their pet's care. Based on our experiences, I no longer believe that Angell is necessarily the best or only option for specialty and emergency veterinary care in the region.

I've adopted pets before, and while understanding they need to be careful, this was the worst…read moreexperience. It's a long, drawn out process, and come to find out as you are going through the process and hitting all the marks needed they are continuing to look for other families. They also aren not kind, or communicative. They answer emails with one word answers. It's a huge waste of time when there are animals that need homes.

Just visited to drop off some supplies left after we had to put our sweet cat down. Staff were…read moreabsolutely wonderful and kind. The address here is wrong - they have a lovely new building at 99 Quarry St. Will return if we decide to adopt a new kitty.

They were extremely gentle with my elderly dog and on time for my appointment. He gets very…read morenervous going to the vets so this is very important to me.

Roy was incredible. He found me the best cat I could ask for. He was quick to respond to my inquiry…read moreabout adopting a furry friend, and the process was super smooth. We went from initial email to adoption within about a week. And what a wonderful pet I have now, rescued from a kill shelter. I'm tempted to get another furry friend through Melrose Humane Society, if only I had more space!

10/10. One of the most stress free and pleasant experiences I have ever had with adoption. I filled…read moreout their adoption form and than was referred to go in person to one of their foster homes (Andrea) to see a bunch of cats/kittens because "the cat chooses you" is extremely true! Their adoption coordinator Lori set everything up super easily. Upon arrival Andrea was incredibly accommodating and let me take my time. After spending half an hour there at least, I was confident I found my cat. Andrea let me go get the stuff I needed from Petsmart and return to get her with all her paperwork set and ready. Our cat has fit in extremely well in our home and we love her dearly. Thank you!

I adopted my Tillie from here when she was 6 months old and we just celebrated her 10 yr double…read moredigits birthday. She is the most wonderful dog. I took my Dad back here last summer to adopt a senior cat named "Slick"... he is the meanest cat I've ever encountered but we love him. Everyone is always so kind whene we visit. The animals are well cared for while they wait for their forever homes and the place is always clean.

I adopted my cat, Oreo, from here back in 2004, and it was one of the best decisions of my life…read more She was the most intelligent, beautiful, and amazing companion I could have ever asked for. The team at the shelter was wonderful during the adoption process, and thanks to them, I had 19 incredible years with her. Oreo touched our hearts and souls so deeply, and I miss her every day. I would never hesitate to return here to find a new family member--they truly bring special souls into people's lives.

I adopted my first cat from Guardian Angels a few months ago and Kim and Susan were so kind and…read morehelpful. It was clear to me that they really know each of their cats and care for them very well--they took the time to get to know me and understand what I was looking for, and suggested a cat who seemed like the perfect fit. They both were eager to answer all of my many questions throughout the process and even helped me out by dropping my new kitty off since I don't have a car. My girl had a few minor health issues after arriving (most likely due to the stress of moving/change in food) and Susan offered me advice about different things I could try and followed up numerous times to make sure she was settling in okay. The process overall couldn't have been any smoother and I am so appreciative of Guardian Angels and the care and diligence they put into finding good homes for all of their cats. If I ever decide to adopt another cat I'll definitely work with them again.

We've worked with this organization for over 5 years as a foster family. From this perspective I…read morecan strongly affirm that the cats are extremely well cared for. All have vet visits, great food, and most importantly, attention and caring to help their transition from whatever their previous situation was. The fostering process is great at getting the cats ready for their new homes. If you're looking for a cat, I suggest Guardian Angels without reservation!

I spoke to Wendy on the phone she was on her way to to Arizona to pick up an animal, she was very…read moreinformative and helpful looking to adopt a lil doggie girl. Small breed Joe Riley

What an incredible person! When one of Wendy's longtime clients lost a dog, Wendy put an…read moreincredible amount of time & effort into the dog's safe recovery, even though it was the client who had lost the dog. Wendy drove a long distance to oversee the search personally, taking along the client's other dogs to saturate the area with familiar scent. When she had to leave the area, she contacted me (LostPetTracker.net) about the advisability of utilizing Search K9s and hired a local to oversee a successful humane trapping. Happy Ending! Wendy's compassion seems to be surpassed only by her dedication & determination!

Formerly known as "Corndog" by the Animal Rescue League of Boston (ARL), we adopted Arthur…read moreCornelius on June 29th, 2024. Arthur was surrendered to the ARL with two of his family members at the end of April. Arthur tried to wait patiently for his turn to find his furever home, but it was tough because he loves being with his people. When we met Arthur, it was obvious he was well cared for and how much the ARL staff and volunteers loved him. Despite being in the shelter for about two months, Arthur was friendly and trusting. Today, Arthur is living his best life with his new parents going on lots of adventures. The ARL staff and volunteers are kind, compassionate, and dedicated. In 2023, they facilitated 3,173 adoptions including cats, dogs, small animals like bunnies, and even some livestock! And overall, they helped around 21,000 animals in lots of other ways. Thank you for giving Arthur a second chance to live his best life. I highly recommend the ARL!

I fell in love with a dog who has massive separation anxiety. After Wendy (ARL Brewster) explained…read morehis history and needs, I took him home knowing it would be a long road. The ARL has been very helpful and has never made me feel bad about asking for advice. I live in Needham and had reached out to the Dedham shelter a couple of weeks after Arlos adoption, they were kind and accomodating. Laney the behavioralist has been so nice and helpful giving advice and tips. I am happy and grateful to the ARL and the hard work and care that the staff put in even after adoption.