Amazing staff, gentle care, and a welcoming atmosphere. Highly recommend Carpenter Dental!read more

Chipped my front two teeth pretty bad Saturday evening, they got me in Monday morning. Educated me…read moreon what happened, what I need to look for in the future, and did an OUTSTANDING job filling my teeth. I can't even tell that they were chipped before. Very informing and very nice as well, 10/10 experience.

Overall this office performed my biopsy well. Beyond that they have been so horrible I could not…read moregive them more than just one star. I would not recommend this business. They have shown contempt and disregard for me as a patient, customer and a person. I was referred to this office by my dentist who detected potential cancer concerns on my tongue. They sent me to this office and instructed me to take my medical insurance. Upon arriving at the West River office I was told they do not take medical insurance (even though a biopsy falls under a medical procedure). When I asked for clarification on why I was instructed to bring my insurance card to them, the receptionist sternly said "If you don't want to pay, you can leave." They choose to not work with medical insurance. For - what I gather - no other reason than laziness. I did pay in cash that day. That's what you do when the concern of cancer is lofted at you. 10 months later I received a phone call from Indiana University (IU). They did the lab work on my biopsy sample. But failed to send me a bill. IU blames West River for a minimal error in my address, and West River blames IU. West River did submit their work to my insurance company (a small outfit you may not have heard of - Blue Cross Blue Shield), but refused to recognize that IU was out of my network. West River did no due diligence to work with my insurance and send the lab work to somewhere in my network (they choose to ignore the many labs in the state of SD in favor of somewhere states away). They gave me not option or notice that they chose to use an out-of-network lab. To recap: They would not take health insurance (despite attempting to make a claim -- is that fraud?) They would not do due diligence to work within my insurance's network. They gave me no notification that they were contracting out this work and that I would have additional financial responsibilities. They gave IU my address incorrectly (according to IU) and I didn't receive bills or notice for over 10 months. They took my money (rudely and without compassion) and demonstrated no concern for the additional challenges they created for me. In fact they seemed inconvenienced that I would even bother to investigate these business practices. In as much as possible, do not give West River any of your business. I will update if West River decides to take any responsibility or actions to care for this customer.

Thank you very much to the team of the clinic! My wife even…read morecould not sleep the night before the visit, but coming here felt like she was in our favorite family, with our own people. The most challenging thing was to endure the painful injections of anesthetic first. All the staff: Cindy, Mary, Chuck, treated her with extraordinary, sincere and touching care and attention, trying not to hurt her. And Cindy also called us the next day to check on my wife`s well-being reminding of the home treatment. Thank you the whole team so much from the bottom of our heart again for your kindness and professionalism! You are the best!

I was referred to BHOS clinic to have a tooth (that was already falling out of my head) to be…read moreremoved. The plan is to do an implant in 6 months. The gal who called me told me they received my referral to pull out tooth #. In order to set up an appointment to be seen and the tooth removed, I would need to put down $500 today. Um, excuse me, you need $500 to pull a tooth that is already falling out of my head. The gal told me it was their standard policy, and they needed a deposit incase I needed to be sedated. I told her that wasn't necessary as I only needed to have tooth pulled, that I could literally pull out with my own fingers. I didn't need to be put to sleep, I more than likely didn't need to even get a numbing shot. Called my regular dentist to get in to have the tooth pulled. When it is time to do my implant I will NOT EVER go through BHOS. They tend to scam people out of their money. If YELP set negative stars, they would get -5 stars based on their lack of empathy and their greed.

The staff was friendly and the nursing staff was very helpful and sweet and awesome. Got me in…read moreright away and took amazing care of me. They made sure I was comfortable and was doing good. The doctor came in and gave me a few shots and got my tooth out and cleaned and stitched it up. Everyone did an excellent job and were absolutely amazing. - Jodi McNare

I have experienced anxiety going to the dentist since I was a little girl now I am 55 years old…read more and for the first time I was made to feel comfortable enough to not anything for my anxiety, Dr. Lyons and his dental hygienist Cassidy were professional knowledgeable, thorough, and so understanding that they made the experience stress-free. I would recommend smiles to anyone, especially those that have had unpleasant experiences in the past.

The staff is very helpful, the building is very clean. Dr. Rob genuinely cares about his patients:…read moregreat atmosphere, 10/10 would recommend.

I went to here and my initial appointment ok…read more However, my experience afterwards was inappropriate. My bill came in the mail and didn't specify a due date. I called to pay a few weeks later and was told that there would be a late fee. I inquired since there is no due date, a late fee would be hard to determine and the front desk said "Do you want to pay your bill or not". Completely uninterested in returning due to a lack of professionalism and tact.

I've lived in huge metro areas - L.A., NYC, Chicago, SF, and Newport Beach where dentists…read moreconsidered the 'best in the country' are said only to be located. NOT SO. Hands down, Dr. Yeoman IS THE ABSOLUTE MOST SKILLED AND SUPERB DENTIST TO WHOM I HAVE EVER BEEN. I have massive anxiety about any dental procedures starting from childhood ( a disastrous tooth extraction at a fancy dentist in Newport 10 years ago among the more recent of nightmares ) as I was born in Hawaii, and mid 70's dentistry was positively barbaric and painful. Dr. Yeoman was so warm and funny that he put me at ease immediately as did his assistant Alex. During the procedure he was fast, precise, thorough and again, very gentle. So gentle he didn't even need to give me novocaine to fix two chips in my front tooth from gnawing on a ribeye bone. The results are BEAUTIFUL and maybe took 40 minutes. He's a magician. Staff members Alex, Rachel and Brandy were all absolutely terrific and got me in right away when I called to explain the issue. Friendly, warm, helpful, accommodating, so much so that I will now never go anywhere else! Thank you Schaack Family Dentistry!

Be aware! Went to place a crown on an existing implant . I have had this done before on another…read moreimplant! They had my insurance info before hand. Before seeing Dr Jensen I was taken to do an xray. I now understand it is an intraoral xray! Asked if it was covered the technician said yes. Finally see Dr Jensen , he states he can't put the crown on and wants me to see another dentist for imaging who is not on my insurance ! Left disappointed and confused because not my first crown for an implant! Go to another Dentist Dr Rice and he can put crown on with no problem. They sent a bill for over $350 for an xray not covered. They could not put crown on and wanted me to go to another dentist before they could do anything! This is just to warn anyone thinking of going to them.

I had Dr. Bury for 2 different procedures over the past 2 years. I found his procedures to be of…read morethe best I have experienced. However, his accounting has issues when 5 months after my bill ($1300 +) was paid in full per the signed "estimate" as it is now referred, I received a bill with no explanation other than $39 over 60 days and $32 over 90 days. It was the first I had ever heard of these charges. A call to the office revealed they were charges for 2 X-rays. What dentist does not realize that X-rays are a part of a procedure and should have been included in the "estimate." My experience with delayed billings like this is that the business is having financial problems.

I was scared of dentists for years as it had been 5+ years since a teeth cleaning. The staff made…read moreme feel comfortable, heard, and not judged. I would 10/10 recommend this dentist office to a stranger, a friend or a loved one. I'm so glad that I found my new dentist in the area, if you're looking for a friendly atmosphere this is your place.

Amazing dentist and friendly people! They made it easy to understand my payment and what insurance…read morecovered.

Dr. Eric and his staff truly care about your comfort during your visit, whether for a routine…read morecleaning or other procedure. Highly recommend especially if you, like me, experience dental anxiety!!

My hygienist was very thorough and gentle. I am happy to schedule with her again. Easy to make…read moreappointments and took care of my insurance questions and also fairly priced if cash pay / no insurance. I did not give five stars because they did not have mimosas in the waiting room.