My wife had her knee replaced and she said that her rehab was terrific. Doctors were very…read moreknowledgeable and the office staff had her in and out easily.

Well I only want to say my Dr and the Orthopedic and Spine sent a referral a week ago and I've…read morenever gotten a call to set up an appointment. I'm not sure who didn't do their job but I have been suffering because of it

I would use extreme caution if choosing this facility, I loved Dr. Kapsch and she is a great…read moreprovider, however, the lack of customer service and outright disrespectful attitudes from the front desk and specifically Billie/Bobbie? Jo in the billing department is the worst I have ever experienced. After sending bills to my 13 y.o. daughter at the incorrect address, even after being seen on several occasions and filling out updated paperwork. Our updated information, along with my insurance information was never added into the system. I was sent to collections for bills that were never sent through insurance or that I ever received due to incompetence of the front desk and billing department. After finding out I was sent to collections for these bills I've never received, I still had to call two different occasions to correct account information that was previously provided to them. I asked to speak to administration to which I was told, "we don't have anyone", I was directed to Dr. Hibbs who on two separate occasions would call my phone but when I returned the phone call within a minute the answering machine was turned on or she was "already gone for the day", At no point was I actually able to speak with her directly. The overall theme was, it was my fault their system was not updated, it was my fault they hadn't updated address in over 3 years despite multiple visits, and it was my fault they didn't have the correct insurance information in their system. As someone who works in health care, I could not imagine ever speaking to/treating a patient the way I have been treated with this clinic. At one point Billie/Bobby? Jo stated, "I'm sorry you cant pay your bills" .... referring to bills I have never received as she was sending them to a 13 y.o. child. After the problems we have had between the front desk and billing department, and now lack of professionalism or accountability from "administration", had I have known this privately owned clinic would have worse customer service than a big corporate facility, I would have went with Monument Health initially, as at least Monument Health has standards for how patients are spoken to, along with accurate accounting systems and accountable/educated business office personnel. These are not isolated incidents, since sharing my experience, I have found many people in similar situations, who have been treated with absolute disrespect by the ancillary staff at Creekside Medical.

Extremely clean and personable. There was no wait for a Sunday morning. Didn't try to make me…read morespend more than I needed to get better for my cold.

Very friendly and courteous. Nice dr wad very through when cleaning up my you nails and very…read morecasual but professional

Dr. Conrad and his staff are great. I was on my way to a hunting trip in Montana and experienced…read moretremendous discomfort with an ingrown toenail. Dr. Conrad's receptionist was so helpful, she asked the doctor if he could see me right away, and the next thing I knew I was at his office and in his chair. He fixed me right up, making sure I had absolutely no discomfort. Thanks to him and his staff I had a great hunting trip, hiking many miles, not even thinking about my toe. Thanks Doctor Conrad!

I wouldn't recommend having Beau Ireland as your PA because he doesn't listen when trying to…read moreexplain the problem. When trying to explain the problem he talks over you repeatedly. He seems young and inexperienced maybe one day he'll be better.

Care was actually fine. Actually it was very good. The billing though is not good. They said my…read moreinsurance was fully accepted, I approved it with my insurance. After the surgery they decided they were not accepting the settlement amount. So 8 months later I am on the hook with a large bill. My insurance tried to negotiate and that didn't work, so now I am stuck. I liked my doctor there, but this is crazy. Talking to some other people this is a common thing that they pull. So if you go there keep an eye out because you will end up in collections with no idea why even after having hit your deductible in full.

Such a bad appointment the CEO did not charge us. While discussing a procedure, he burst in the…read moreroom exam room with this PA and announced to me in front of my child that he did not appreciate my questioning his treatment and stated(I quote)"I will not be dicated to by a patient who is not happy." He spent 3 minutes browbeating me into the procedure he wanted to do and unhappy when I asked questions and wanted to explore alternatives. He is a hot head, arrogant and snotty. Hey, Doc, when I walk through that door, it might be your office, but make no mistake; you work for ME. And you WILL explore every option, you WILL talk about best and worst case scenarios and you WILL realize any treatment for my child is a FAMILY decision that we will make on our own. So check your ego and despite your bully-behavior when it comes to my child, I may choose to back off but I will NEVER, EVER, EVER back down. If you have a choice, go see someone else. Unless you like to be treated like an idiot and looked down on, then feel free because this is your guy.

Lecy Chiropractic was a LIFESAVER! We came up the week before Stugis Rally, and my dad had a…read morepinched sciatic nerve. He got to the point he couldn't stand up, and I called at 7:30 on a Saturday, and the lady who answered was so helpful to get me in for an appointment an hour later! We used Dr. Ian Barse, and he was amazing. He helped my dad get back on his feet, even getting him in for a follow up on Monday. Although we don't live near Rapid City, I would recommend them to anyone in the area who needs help!

I have had 6 appointments with Lecy Chiropractic Clinic. The Doctors have relieved a significant…read moreamount of the sciatic pain and lower back pain I suffered with for over 20 years. I have received a major amount of pain relief with the Lecy Chiropractic Clinic located in Rapid City SD. I am extremly pleased to recommend the Lecy Chiropractic Clinic to anyone who has suffered these afflictions. The staff are cheerful, pleasant and experienced. I have been treated with respect and been put at ease every time I enter their facility. Norman R Noftsger