I would use extreme caution if choosing this facility, I loved Dr. Kapsch and she is a great…read moreprovider, however, the lack of customer service and outright disrespectful attitudes from the front desk and specifically Billie/Bobbie? Jo in the billing department is the worst I have ever experienced. After sending bills to my 13 y.o. daughter at the incorrect address, even after being seen on several occasions and filling out updated paperwork. Our updated information, along with my insurance information was never added into the system. I was sent to collections for bills that were never sent through insurance or that I ever received due to incompetence of the front desk and billing department. After finding out I was sent to collections for these bills I've never received, I still had to call two different occasions to correct account information that was previously provided to them. I asked to speak to administration to which I was told, "we don't have anyone", I was directed to Dr. Hibbs who on two separate occasions would call my phone but when I returned the phone call within a minute the answering machine was turned on or she was "already gone for the day", At no point was I actually able to speak with her directly. The overall theme was, it was my fault their system was not updated, it was my fault they hadn't updated address in over 3 years despite multiple visits, and it was my fault they didn't have the correct insurance information in their system. As someone who works in health care, I could not imagine ever speaking to/treating a patient the way I have been treated with this clinic. At one point Billie/Bobby? Jo stated, "I'm sorry you cant pay your bills" .... referring to bills I have never received as she was sending them to a 13 y.o. child. After the problems we have had between the front desk and billing department, and now lack of professionalism or accountability from "administration", had I have known this privately owned clinic would have worse customer service than a big corporate facility, I would have went with Monument Health initially, as at least Monument Health has standards for how patients are spoken to, along with accurate accounting systems and accountable/educated business office personnel. These are not isolated incidents, since sharing my experience, I have found many people in similar situations, who have been treated with absolute disrespect by the ancillary staff at Creekside Medical.

Extremely clean and personable. There was no wait for a Sunday morning. Didn't try to make me…read morespend more than I needed to get better for my cold.

Dr. Conrad and his staff are great. I was on my way to a hunting trip in Montana and experienced…read moretremendous discomfort with an ingrown toenail. Dr. Conrad's receptionist was so helpful, she asked the doctor if he could see me right away, and the next thing I knew I was at his office and in his chair. He fixed me right up, making sure I had absolutely no discomfort. Thanks to him and his staff I had a great hunting trip, hiking many miles, not even thinking about my toe. Thanks Doctor Conrad!

From the owner: When you need medical and surgical care of the foot and ankle, turn to Dr. Dan Conrad, Podiatrist…read moreof Rapid Regional Foot Clinic. Serving patients throughout Western South Dakota from his office in Rapid City, South Dakota our entire practice is dedicated to your total well-being. We provide you with personalized care and attention. Our track record speaks for itself. We have lots of happy clients! We are board-certified in disorders and surgery of the foot for adults and children including: Heel pain,Bunions,Sports medicine, Ingrown toenails, Diabetic foot care, Hammer toes, and Calluses.Our patients include adults, children and athletes. For podiatry you can count on us. We accept most insurance plans including Dakota Care, Worker's Comp and Medicare. We also accept cash and credit cards. Our clinic and team are licensed, bonded and board certified.Call Rapid Regional Foot Clinic today for a consultation or to make your appointment.

Care was actually fine. Actually it was very good. The billing though is not good. They said my…read moreinsurance was fully accepted, I approved it with my insurance. After the surgery they decided they were not accepting the settlement amount. So 8 months later I am on the hook with a large bill. My insurance tried to negotiate and that didn't work, so now I am stuck. I liked my doctor there, but this is crazy. Talking to some other people this is a common thing that they pull. So if you go there keep an eye out because you will end up in collections with no idea why even after having hit your deductible in full.

I have had both knees replaced by Dr Marrs and his staff at Black Hills Orthopedic and Spine Center…read moreand found the facility to be in excellent condition, physicians and PAs are superior, nursing and support staff is excellent and the physical therapy attached as part of their clinic is very good (shout out to Heather Williamson). I would use this facility and its staff again and believe they are among the best available. I traveled from California to have my surgeries done in Rapid City due to my satisfaction with the initial consultation with Dr Marrs. The outcome was very good.

Such a bad appointment the CEO did not charge us. While discussing a procedure, he burst in the…read moreroom exam room with this PA and announced to me in front of my child that he did not appreciate my questioning his treatment and stated(I quote)"I will not be dicated to by a patient who is not happy." He spent 3 minutes browbeating me into the procedure he wanted to do and unhappy when I asked questions and wanted to explore alternatives. He is a hot head, arrogant and snotty. Hey, Doc, when I walk through that door, it might be your office, but make no mistake; you work for ME. And you WILL explore every option, you WILL talk about best and worst case scenarios and you WILL realize any treatment for my child is a FAMILY decision that we will make on our own. So check your ego and despite your bully-behavior when it comes to my child, I may choose to back off but I will NEVER, EVER, EVER back down. If you have a choice, go see someone else. Unless you like to be treated like an idiot and looked down on, then feel free because this is your guy.

Lecy Chiropractic was a LIFESAVER! We came up the week before Stugis Rally, and my dad had a…read morepinched sciatic nerve. He got to the point he couldn't stand up, and I called at 7:30 on a Saturday, and the lady who answered was so helpful to get me in for an appointment an hour later! We used Dr. Ian Barse, and he was amazing. He helped my dad get back on his feet, even getting him in for a follow up on Monday. Although we don't live near Rapid City, I would recommend them to anyone in the area who needs help!

I have had 6 appointments with Lecy Chiropractic Clinic. The Doctors have relieved a significant…read moreamount of the sciatic pain and lower back pain I suffered with for over 20 years. I have received a major amount of pain relief with the Lecy Chiropractic Clinic located in Rapid City SD. I am extremly pleased to recommend the Lecy Chiropractic Clinic to anyone who has suffered these afflictions. The staff are cheerful, pleasant and experienced. I have been treated with respect and been put at ease every time I enter their facility. Norman R Noftsger

I had ocular plastic surgery at the Same Day Surgery Center in Rapid City, SD and had Joseph Carda…read moreas my anesthesiologist. Having been VERY sick after my last surgery there, I was ambivilent about using them again. This time, they gave me meds to counteract any nausea before surgery, and I explained to Joseph that I had a negative experience with the last anesthesia I was given there. Mind you, I do not have this experience in hospitals with anesthesia. Well, this time, I had a lot of trouble even coming out of the anesthesia. They gave me narcan to take down the effects of morphine given, but it did no good. My oxygen levels were very low, and they wanted me to stay there for a couple of days, but we did have an O2 concentrator at home and a pulse oximeter to check my oxygen levels. I wanted OUT of that place. I hurled my food after eating when I got home and was sick to my stomach for days. It took 2 full days before my oxygen levels were normal, so I didn't feel comfortable taking my pain meds, and I desperately needed them. I was miserable and will not go anywhere that uses West River anesthesiology. I had them at Same Day Surgery when having a hysterectomy and got very ill after surgery. They kept me overnight and I was restless and broke out in bumps all over my stomach and back. I was on oxygen throughout the night. I am absolutely terrified to ever use any of their anesthesiologists again after 2 very negative experiences. I don't trust them.

The doctor I saw is very good, however the prices for services are absolutely ridiculous. 2 visits…read morefor nerve block injections which take no longer than 30mins, usually 15 minutes, costs $699.80 according to my last bill. My advice is to start asking providers what they charge and if they don't share, go somewhere else. Will be finding somewhere else myself.