The absolute worst service I have ever endured in my 52 years of life. On Monday 3/11/2019 Phil V…read morefrom what I was told was "expert appliance repair" to troubleshoot my LG dryer. Phil advises the circuit board was bad and had to order a new one. He advised he would return in a week to install. I threw him a $20 tip with the assumption that it would be a proficient process. On Monday 3/18/2019 I contacted phil "expert appliance" which is actually Intermountain appliance who advised he had no tracking number. I personally contacted LG who advised the part was ordered on the date of 3/18/2019 and it was to be shipped the next day. I attempted to get facts from LG who advised me that phil "expert appliance/Intermountain appliance" never advised them of any service conducted nor a part ordered. This guys waited a week to pick up the phone or computer to order a part for my 13month old LG dryer. This guys is illegitimate and has zero business professionalism. Stay away if you want your unit repaired in any reasonable time. To make a long story short he got a $20 tip and so far it's been 10 days and NOTHING has been completed from the initial date of service call. I wish they had a ZERO rating but unfortunately I have to give him 1 star. Not even sure if he's an authorized service center as LG was told. He was reported to LG for his multiple business name which is very concerning.

We have worked with Intermountain appliance for over 5 years and Phil is always on time and right…read moreon with repairs for all of our clients. I know someone complained about a part they bought in the store being too high but that happens often no matter what you are buying. Great company and service and not to mention knowledgeable.

On 11/25/20 we woke up to discover our furnace needed to be repaired. I went to their location to…read moreget someone to come look at the furnace and replace/repair it ASAP. They said that they would dispatch their next available employee. About 20 minutes after leaving their location, they called me and said that there was nothing they could do because they were too busy and I was not a current customer. Apparently, having absolutely no heat in the middle of November in Colorado is not enough of an emergency for them to send someone. I guess the one thing to be thankful for this Thanksgiving is that, so far, the temperature has not dipped to too cold, yet. This is one of the reasons why I do not shop locally.

For all those who wonder what reviews to trust, I can personally attest that Masterworks Mechanical…read morehas undergone a radical transformation in the past few years, with new, amazing owners and dispatch staff. We have used their services several times with our business, & have nothing but good things to say! They have always been quick, super friendly, and very competent - always going the extra mile, with a smile. The dispatch department is recently new, and also very courteous. I have also personally witnessed the new owners foster teamwork among their employees, and taking great care of them, which speaks volume for their integrity. Prices are reflective of this area, but I would rather support a family that stands behind its services & products, than a large chain that pays no personal attention to customers. I encourage you to give them a try - you will not be disappointed!

Can't get them to call me back on an open repair order? I have left multiple messages and been…read morewithout a refrigerator for a week now.

Won't return phone calls and responded by email that he was too busy to even look at our Viking…read morerefrigerator after Viking referred us to them... Had to go back to Viking for another referral...

Ben was very professional and fixed my 25 year old Kenmore gas dryer in one visit having the needed…read morepart on his truck. This was a very nice experience and great customer service at a very reasonable price. Getting anyone to help with repairs after COVID has been an issue. I have lived in Steamboat for over 40 years and this is what service was like 20 years ago.

Paid upfront $ to John and Holly Taggart fora hot water heater replacement in October 2024, no…read moreaction yet and now can't even get a reply from them by phone or email. Beware of being ripped off.

I was in need of Furnace repair and these guys responded to my message right away and scheduled me…read morefor service. They showed up right on time and were very friendly and knowledgeable. Very reasonably priced and efficient. I will only use this business in the future for any of my HVAC needs, although hopefully not soon lol.

Paul is terrific! When I heard he started his business, I didn't really think we would need him…read more We have various people we've called on for work in the house, repairs, etc Boy, was I wrong!!! Paul really can do everything we can think of to throw at him. We called Paul when we had lights go out in our 30' ceiling. In his first call, he replaced all our ceiling lights and straightened out a ceiling light fixture that no one could get to stay in place despite multiple attempts over the last 5 years. Then he serviced our plumbed in humidifiers, straightened our kitchen cabinet doors, rebuilding one that was coming apart, fixed a subwoofer in our Sprinter RV, replaced broken and missing window valences and helped us remove and dispose of a couch. He is now servicing our boat outboard and hydraulic steering and has consulted with our next door neighbor on a Nest thermostat system installation I think that's it at the moment. We are now noticing all of the little repair jobs around the house and have yet to find something he can't handle, but we will keep trying

Paul is great to work with. He really listens in detail to what his clients want, takes great care…read moreto get it done right, and is just SO helpful in general! He is great to have around. Two thumbs up!