11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

Joyce was amazing and so sweet. She was able to alter a beautiful vintage dress to make it fit my…read morearms with a very delicate material. I honestly didn't know if it was possible but she made it happen. She also did great work on taking in another dress and two hems for length. I would definitely use her again! Prices can't be beat and you can truly tell she puts her heart into the work. Thank you Joyce!

Timely, accommodating, skilled, & professional. I needed my piece ASAP and SHE DELIVERED.read more

I have had several outfits hemmed or altered and every time the results are perfect. I couldn't ask…read morefor better or sicker service. Everything is excellent.

I have been using Rose Tailor for quite some time and have been pleased with the turn around time,…read morework, and pricing historically. Lately though, if it is anything more than a simple hem, the answer is no. I took a one shoulder dress that needed a the single strap pulled up. She declined. Had a coat with the buckle that was loosening and in danger of coming off. She said no. After picking up a sewing kit, I fixed that one in my car in under 3 minutes. The latest was a dress that I wanted taken in. She said no but then offered to hem it for me--which I didn't need. I'm not sure what the deal is, but it hasn't been worth my time to stop there in the last 6 months.

I am so happy I found Magdalen. I have taken several items to her, including a dress that needed…read morerepair after another seamstress botched a simple hem. Everything has been done perfectly, quickly, and at a reasonable price.

They did a beautiful job with alterations for. my Mother of the Bride dress. They were really nice…read moreto deal with and reasonably priced. I will definitely use them for any of me alteration needs in the future.

EXPENSIVE. $163 for minor alterations on two suits…read more But more significantly, the owner didn't remember that I had paid cash (Credit Cards are not accepted) when I dropped the garments off (as required)! I told her she needed to keep better records. Demand a receipt for cash payments!

I've had multiple pieces done here, and the quality is just not good. One of my zippers is…read morecompletely misaligned at the waist. There is a noticeable 1.5in difference on the left vs right sides where the bodice meets the skirt. The hem of my dress was crooked. My partner's suit pants came unhemmed mid event on part of his leg. I really do not recommend.

I cannot recommend Veronika more if I tried! She's the best, and so affordable for the amazing…read moreservices she provides. She is so personable, and did exactly what I needed to be done for my dress.

Veronika is so good at what she does that I believe she could do it in her sleep…read more Her skill is to be admired and appreciated. She did my dress for my first son's wedding and it was perfect. I called her to do my gown for my second son's wedding and was beyond sad to learn she had relocated. She referred me to another contact to get my alternations done. Additionally, went the extra mile and verified they got in touch with me. Winston NC, you are way beyond blessed to have her talents available to you there.