My garage door wasn't open and/or closing routinely. I had another garage door company come out (they came out a total of 3 times), for the same issue and couldn't figure out what the problem was. They had wanted me to replace my whole motor. I called Blackhawk, Brent came out within the next week-he is the linear master- he figured out that the motor was functioning just fine, it was the electrical outlet that wasn't consistently giving it power. He tried another outlet and ta-da! It was working again. When I do need to replace my garage motor or have issues- I'm calling Blackhawk the first time. Thank you so much Brent! A+ in my book! I really appreciated the honesty and not up-pricing everything. read more

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase and installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing. read more

Blackhawk Garage Door - Garage Door Services Near Me - Baldwin, Wisconsin

We had our garage floor coated by Blackhawk Garage Door. Ladan did a very good job of explaining what they offer so we could make an informed decision and spent as much time as I needed to answer any questions. On the day of the install Davis Marshall and Colton Johnson did an wonderful job. They were punctual, worked cleanly and efficiently and were very courteous and informative. Our garage floor looks great and I would absolutely recommend them if you need your floor done. read more

Called to have garage door fixed. It would not open. Called and guy said he could send someone out to take a look at it. Asked him to make any repairs if under $150 and bill me as I was not home. Came home to garage door not fixed and no more saying they were there or anything. I tried to call them and no answer. So I called another company and the guy came out within an hour. He looked at the door and said it was a $30 part and will take 5 minutes to fix it. 5 min later and $90 later (part and labor) he was on his way and the garage door working like it should. Long story short, a week later the guy from Blackhawk calls me and tells me that they came by and looked at the garage door and indicated that it could not be fixed and it needed to be replaced. He quoted me several hundred dollars. I have not called him back. Wtf? read more

I was very happy with the service I received from Blackhawk! The customer service was top notch, employees were very professional and knowledgeable and everyone was very friendly. I would be happy to recommend friends, family and even complete strangers! read more

Blackhawk garage has fantastic customer service, and does high quality work. The owners are very professional, helpful, and friendly. HIGHLY recommend! read more