We selected this Funeral Parlor for all the right reasons, they are a top-notch Parlor and made my…read morehusbands service one of the best! I can't thank Mr. Douglas Hawkins enough from the time that he answered the phone to delivering a service that I was so delighted in. I am confident that we selected the BEST Funeral Parlor in the Florence area and I could not be more pleased in the way the service was handled by Mr. Hawkins. My family thanks the entire Ideal Funeral Parlor staff for their overwhelming kindness, thoughtfulness and prayers in our time of grief and sadness with the passing of the most wonderful man we knew! Sincerely, Rachelle Stewart

Understanding and worked with the family. They buried my Father and Mother and was very…read moreprofessional both times.

My grandmother died in May and sadly the experience I had with this funeral were unprofessional and…read moreunwarranted at best. From the time I entered the funeral home, I was treated as if I wasn't supposed to be there. Carl Days was not friendly and honestly disregarded me the entire time as if I didn't belong there. I was unable to grieve and shunned while trying. I was coerced by members of the staff along with my mother who had a personal connection to the funeral director and owner; while never being notified that I was the SOLE BENEFICIARY. While I had no issue with supporting my mother with the planning and costs, until it was time to sign on that dotted line, I was shocked they did not contact me before moving forward. I was NEVER contacted by the staff and to this day I have yet to hear from them. Mrs. Anne told me where to sign but NEVER explained that the entire cost of a funeral I had no part in planning, was left in my lap, all of this in the final hour. When it became clear of their plans and I questioned why I had not been notified directly from the funeral home in regards to being the beneficiary and the costs of the service, I was told "There was nothing they could do about it". Mr. Hines went even further by saying "Typically the money goes to the daughter!" And while this might be true in some cases, legally it was not in this one. Mr. Hines also said, "What do you want, a free funeral for your grandmother?" I tried to explain that what I wanted was to be "included" and I was told, "Well did you know she died on May the 25th?" At that point, I knew this conversation was going no where and they are simply RUDE! Never was I offered condolences, acknowledged nor have any of them apologized for their error or disregard. Upon contacting the insurance company, I was also told the monies owed were less than what the funeral home had written on their paperwork (go figure). It seemed as if they increased the costs to max out the amount of the policy/funeral to ensure I did not receive a return or so they could receive more in their pockets. When loved ones pass away it is an emotional time and one might expect to be able to trust that the funeral home would recognize that; especially if they are expecting THOUSANDS of dollars in return. To me, my grandmother's funeral was reduced to a business transaction, and personal strife of which they should have stayed out of. By no means was her funeral worth the cost of which was expected. Unfortunately, I will never have the opportunity to pay proper respects to her. I'm thankful she loved me enough to keep me in mind like she did and no matter what the bond we shared no one can take from me not even their staff. I would NEVER knowingly spend a dime or trust my loved ones in the hands of people who have no regard for people or who find it necessary to speak to and treat people this way simply because they feel they can! Shame on the staff and owner of this funeral home. Age and high school connections do not give them the right to input their opinions in family business and to conduct their business this way. Perhaps it's time to retire if there is a lack of compassion to deal with those in need and the ability to be professional in ALL business transactions exists and clearly that is the case! After all, it's not personal it's business right? I urge anyone to reconsider allowing this funeral home to honor the memories of your loved one. I have since heard of several negative exchanges and unprofessional mismanagement by the staff at Hines Funeral Home.

Wonderful people. Accommodated our every need. They coordinated a private catered lunch for our…read morefamily after the service at their facility next door. The food was great. The service & attention was impeccable. Lovely space. Highly recommend Brad & his whole team.

With an older section linked to the civil-war era stockade, and a newer, larger section across the…read morestreet, Florence National Cemetery displays history and modern history all at once. In the older section, I watched the staff set up the flags around the driveway in advance of the Memorial Day service. With military from the Civil War, through the Gulf War, there's history here. The older section has the huge, old trees providing coolness from the hot sun that invites lingering. The shade from the trees darkens some of the headstones from the white, to a dark gray. It's visually striking. Some of those same trees are almost equidistant from each other, which keeps it consistent with the markers. I'm not sure if it was planned, but it's still interesting. Unusual in this part, is a large section flanked by markers of "unknowns" with numbers representing the civil war dead from the nearby stockade, buried here. There's also a marker representing a memorial area for other soldiers who never came home for the obvious reasons, or the less obvious, such as cremation or a donation to science. Across the road, the newer, much larger section is modern era classic styling. There aren't the large trees, but it does have some small hills that break up the view. The markers on the hill, because of either the stone itself, or perhaps the sun and weather, are yellowed to nearly gold, yet fade to the standard white. As I drove in, I heard the bugler playing taps and shortly thereafter saw the soldiers carefully and slowly folding the flag and later presenting it to the older woman sitting under the pavilion with her family. It was sad and beautiful all at once and fitting on a Memorial Day weekend.

Enormous respect for those that served our nation and many who lost their lives with courage and…read moredignity. This cemetery is broken into two parts, one on each side of the road, serving as the final resting place for those that passed in the Civil War to those that died in 2016. Aligned and space with respect with many stones decorated with flowers and one with a smiley yellow balloon. That was an unexpected smile to see in this cemetery. The location is also the site of a historic stockade. There is amble room to drive with your car right up to the spots you want to see and it is also the final resting place for thousands of unknown union soldiers that died in prison camps or in transport. Florence cherishes and respects their military current and past.

Great Company to work with, Good communication and fast response when called. Great attention to…read moredetail, I highly recommend

It takes a lot of time and patience to build a good, solid team, yet ServiceMaster Florence has…read moreexceeded this! Very prompt and open with communication. I hope you never need these services but if you do, choose ServiceMaster.

I was very pleased with the store, the sales person, the delivery and set-up, and of course the new…read moreclothes dryer. The whole experience was was very satisfying and problem free.

Great appliances great service. The guys who delivered were friendly & very careful &…read moreknowledgeable! Highly recommend them!!

I have known and worked with this company for many years. At least 20 years. A truly dedicated…read morecompany to its customers

This is my second time using NSEW for my carpet cleaning. Patrick and his crew is always…read moreprofessional and friendly and do a great job! 10/10 recommended