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    Blacks Legacy Transport

    5.0 (1 review)
    Open Open 24 hours
    Updated 1 month ago

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    1 month ago

    We had an emergency delivery not only was she on time but she was 8 hours early we highly recommend blacks legacy transport

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    Denise B.

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    Newport News bus station

    Newport News bus station

    1.0
    (1 review)
    4.6 mi

    My Last Experience June28…read moreWow!! Newport News Bus Transportations where is the communication! I'm completely utterly disgusted and upset with the piss poor service and unknowingly unknowledgeable staff! Throw the whole service away and start from scratch! For starters the heat outside today is on one!!! It was very hot! Now when logging on to Google Maps GPS I'm given a departure time. Where and how are people to know that the bus just isn't coming?! It's a week day in between the hours of 9a -5p where is the bus? I look up at the number listed on the bus sign and figured okay this is the number to call to see what's going on. After being transferred 4 times I was told to leave a voice message in hopes that someone will get back with me. We need to do better!! It's such an unpleasant feeling when someone in authority can help but does nothing. After standing in the heat for almost 2hours here comes a bus. When getting on the bus I begin sharing my concerns and the driver cuts me off and says man it's only me and Mike today, we'll get to the stop when we get there! Woah woah woah! Where am I?! Did this gentleman just very rudely cut me off? Again where am I? I blacked out for a moment. Blacking back in now I'm sitting down on the bus. My tank top and shorts are soaked and my money is spent. Now I'm sure the driver didn't mean to offend me but that's exactly what he did. Mind you throughout the rest of the ride the driver was making some very risky driving patterns. I took a few pictures while other vehicles are landing on their brakes and horns. This shall be my last bus ride in Newport News, Virginia. Unprofessional, unknowledgeable, and distasteful staff with an unapologetic, piss poor of a phone operating service system. Terrible experience today! Terrible! After approaching the Newport News bus station center I go to the teller window and speak with Miss Ashley. Miss Ashley look as if she was doing her chemistry homework; I had to get her attention twice. After getting Miss Ashley's attention I asked her for a phone number to call and complain as well as her supervisors email. Miss Ashley informed me that she was unable to give me anything leading to her supervisors information without her supervisors permission. I find this to be a huge problem. So from having such a horrible experience with the actual bus driver to having a even worse unpleasant experience with the bus stations staff. I've come to realization that this Newport News bus station center is very piss poor it is nothing higher than a one out of five stars simply because they do provide the transportation, just not when they say or when you need it! Inside the station center: Heated facility. There is a self service mach here that operates 24/7; as well as a desk that functions Monday - Friday (I believe between 9am-5pm) but don't hold me to the times. There are both a male and female restrooms here which is pretty cool being that the size of this building isn't large at all. There happens to be two drink vending machines and on snack machine!

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    Newport News bus station
    Newport News bus station
    What a unique ceiling!

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    What a unique ceiling!

    Blacks Legacy Transport - transport - Updated June 2026

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