I like shopping at Black's generally, so I had no hesitation coming here. The staff at this location welcomes you with big smiles & is exceptionally friendly. Here's the problem - underneath the smiles, they have very little idea what they're doing and continuously attempt to cover that up. As I waited for them to bumble the 3rd huge mess they'd gotten my order into (I could go on, but it's a long story), I watched them actually shame another customer into apologizing for inconveniencing THEM for losing her prints and receipt - a second time. Beware - it seems if they don't know the answer to a question; which is often from what I witnessed, the culture here dictates - improvise & make something up on the spot, with a reassuring smile. My advice is go to another location and not rely on the sales people here, I was casually lied to on several occasions as they covered their tracks, and spent hours dealing with their mess. Saw the same thing happen to other customers repeatedly as I waited. E.g., one customer came in re: their camera at home not functioning (dead), and the smiling salesperson immediately suggested a $40 product that happened to be available behind the counter; without even seeing the camera, let alone testing it or asking a question. The customer went for it. Don't let the extra-friendly 'service' fool you, it's a ruse. Go to another location and save yourself the time and grief. read more