100%. Top quality in every aspect!! Drs and nurses are the best. All…read moreOther staff the best!

If it's an emergency and you have no where else to go, then by all means go. However there wasn't…read moremuch here that I could recommend. The nurses were nice. The staff is a different story. Brother had surgery here and no one knew what the other was doing and was little help with thinking through recovery. The security guards who do the "information" know nothing about the hospital! One guard was on her phone and wasn't helpful at all. One of the entrances closes at 5 pm and the sign says to go through the emergency room entrance. When I did, I had another guard tell me that it's the front entrance and the sign needs to be updated! As a primary caregiver, I felt ill-prepared to take care of my brother. Not many of my questions were answered! I left with more than I brought. Don't get me started on the food! I got better food from my elementary cafeteria. No one should have to eat like that! Get your stuff together!

Came this morning at 7 am for kidney stone pain. They took me in right away since only one other…read moreperson was in the waiting room. Nurses were nice. By 8:30 had my CT scan done and back into my room. After an hour I went to ask when the Dr would be coming in to give results as they were already in my chart and I read them. Another hour goes by. Still no one comes in. I went to the nurses station and a very rude long grey haired lady with glasses immediately told me always count on 4 to 6 hours rather we're busy or not. I also told her that I had Dogs at home and they were already left alone for almost 5 hours.. she proceeded to tell me she had Dogs too and she's gone 14 to 16 hours a day! I'm talking about me lady not you! Her bedside manner is horrible. Maybe she needs to find a new job. I feel sorry for her Dogs if she's gone that long all day with no one to care for them, but I don't treat mine that way. I took the pain med line out of my arm myself, and as I was walking out the door the Dr finally came in to give me my results. Got my referral and left! Thought this was going to be a good experience like last time. NOT!

The best hospital I ever been too. Much better than mcload. They really care and make you feel like…read morea person and fast friendly care. I had to go twice cause I had an abnormal mammogram. I was very scared and they made me feel at ease answering all my questions and even bought me a blanket. Turned out to be a birads 3 tumor but benign thank God. I was scared cause my sister had stage one breast cancer but they put my mind at ease. Shout out to the radiology department. Would recommend

Reading the ED reviews confirms these are not isolated incidents/occurrences. As a health…read moreprofessional, I encouraged my mother to seek medical advice after noticing some significant symptoms needing to be addressed. She traveled via ambulance because she was not ambulatory (not able to walk). She requested an alternative hospital, however EMS always makes an excuse to only go to Scotland Memorial whether an emergency or not. When the ER "doc" approached my mother, he chastised her for coming to "his ER" stating and I quote "don't you ever come back to my ER complaining of weakness." This man had already made plans to send her home without any work up to rule out anything. My mother had health insurance and deserved to be treated better than that! He didn't know I was on speaker and heard how terrible he spoke to her. In a professional tone, I made him aware, she received guidance from me, a health care professional, to seek medical attention not only for generalized weakness but another significant symptom warranting medical evaluation. Next thing you know he goes from threatening to send her home to admitting her to the hospital for a few days. Unfortunately my mother was forced by EMS to seek medical attention again with this same facility awhile after this incident but this time she was given morphine for her symptoms and sent home where she would later die. He made it clear before.....he did not want her in his ER. Can you imagine having health coverage but feeling intimidated by the "doc in the ER" who told you to stay out of his ER despite EMTALA Laws???? People of color, go to your primary care provider, stay on top of your health and STAY OUT OF SCOTLAND MEMORIAL. We had too many unpleasant encounters TO EVEN MENTION IN THIS REVIEW BOX but apparently in the same boat with so many others. Scotland Memorial Hospital, now Scotland Healthcare System (likely because of the negative reviews) was never a first choice but when you live in a rural area where social determinants of health and institutional racism affect the care you receive or dare I say the lack of care an innocent human being can easily become a statistic. Don't be surprised if the ER "doc", coroner, head of the hospital, and lawyers are golf buddies....you don't stand a chance. Find a provider that looks like you and stay out of this ratchet ER. They care nothing about people of color and will send you to your grave without flinching.

Having worked in several similar institutions in the past, I have to say that the speed and quality…read moreof care today, January 22nd, has been phenomenal. The staff has been friendly and efficient as well as working as a well-coordinated team/unit. I was here only 10-15 minutes prior to being registered, urine/blood/fecal/and blood pressure taken as well as spoken to about my symptoms and immediate events(i.e. when did symptoms start, have they changed since onset, etc). Also, the facility is clean and welcoming which helps so much when you just don't feel well (not to mention the warm blankets provided because I mentioned being cold).

My experience with Novant Health in Wilmington left me feeling dismissed, unheard, and deeply…read moreconcerned about the quality of patient-centered care I received. I came in with worsening symptoms that I knew were not normal. Despite clearly communicating how my condition was progressing, I felt as though I was being medically gaslit. Because my lab values, MRIs, and echocardiograms appeared "normal," my very real and escalating symptoms were repeatedly minimized and ultimately labeled as psychosomatic. What made this even more troubling was the apparent bias I experienced due to my mental health history. I was open about having bipolar disorder, yet instead of being treated with thoughtful, comprehensive care, it felt like my concerns were filtered through that diagnosis--used as a reason to discredit rather than to better support me. When I expressed serious concerns about continuing my pregnancy--considering both my physical health and mental well-being, as well as the safety of my child--I was not met with compassion or proactive care. Instead, I was essentially told that I would need to "stick it out" for several more weeks, or wait until my condition, specifically preeclampsia, became severe enough to warrant intervention. Being told, in so many words, that I would only be taken seriously once my health took a dangerous turn is unacceptable. No patient should feel like they have to get sicker to be believed. Healthcare is supposed to be built on trust, listening, and early intervention--not dismissal and delay. I hope this review serves as a wake-up call to examine how patients--especially those with mental health histories--are treated when they advocate for themselves. I deserved to be heard. I deserved better care.

Recently just had my first child here. Labor didn't go as planned but even so everyone was really…read moregreat with helping us navigate that process. The nurses were top tier especially Morgan who was a day shift nurse. The food at the cafe in the same building is actually pretty decent for the price especially right after birth if you're craving a cold cut sandwich. Order an hour before you're hungry if you order from the main cafeteria.

I'm a retired hospital nurse, so I notice things. I can't say enough about the whole OR experience…read moreI had here last week for a knee replacement. Everyone was very kind, professional and knowledgeable. My surgery was seamless, from pre-op to recovery to my hospital room, then next day discharge home. I had a hip replacement up north five years ago and it was a nightmare. I don't hand out compliments if they are not merited. Well done!!!

!! PATIENT CONFIDENTIALITY BROKEN!! I came in not being able to breathe was being yelled at. no one…read morewould answer my questions. i got mocked. When i was asked if my labs could be shared i said NO and then the nurse in this photo her name is Savannah says "oh i heard yes" she turned to her colleague behind her and said you heard yes too right. Then shared me labs. disgusting human being as she smiled. after the phone call i said "i said no you just broke PATIENT CONFIDENTIAL and mocked me saying it to me shrugged her shoulders i told the doctor and he goes "well" then continued on!

We visited the ER for my 14mo baby for dehydration and a high fever. Although I did not walk away…read moresatisfied with the service, nor respected as a person/patient/parent, I can still share a few things that I did like about this ER. Good things first - the security guard at the front desk was pleasant, attentive and helpful when we arrived. The waiting room was quiet, and we were called in very quickly. The first nurse who took our information and my daughter's vitals was efficient and kind, as was the second nurse who spoke to us in more depth about our situation was also very kind. They were both compassionate, respectful of my daughter not wanting strangers to touch or get near her if they didn't have to, and they genuinely seemed to want to help. They even got us a popsicle and juice to try and help soothe my daughter and actively work on hydrating and cooling her down. We didn't have to wait as long to be spoken to as we did in other ERs that we've visited. Now the bad parts - the doctor, I won't mention her name, was one of the rudest people I've ever met. She had the most entitled attitude from the minute she walked in, her tone and body language clearly emanated her opinions. I made it clear that we had been to another ER who sent us away without any solutions and that was why we were in her ER instead. But she made no effort to ease our minds or offer better support. In fact she continuously said their ER was not a full service ER and that any labs done would not be handled like a full service ER and at best it would take 72 hours for results. I advocated for what I wanted, which was fluids to hydrate my daughter, and their response was that my daughter wasn't dehydrated enough (AKA she had to get much sicker before it would be flagged as an issue). She was very defensive in her communication, reacting as if my questions were stupid or redundant. Instead of working with me to be proactive and not make our situation worse, they offered options we didn't agree with and that led us to forego any treatment at all from this ER. This was our choice, but I was incredibly disappointed in their ability to treat a pediatric patient, I felt they were very ill-equipped literally and figuratively. We essentially paid a large sum to sit in a room for 2 hours being rudely "spoken down" to. Obviously you go to the ER when you have no other option, not every ER visit will have the circumstances we had nor the doctor we had (if you're lucky) so take this review as you will. But I do warn anyone with a pediatric patient - prepare yourselves for a rough experience.

Another 6am visit to the ER. Kidney stones this time. Check in was easy with a kiosk. Was roomed…read morefairly quickly and meds administered in a timely fashion. All the nurses were extremely helpful. The doctor on duty even called a specialist to verify my kidneys were not going to sustain permanent injuries due the high readings we was getting. A follow up appointment will be needed to confirm. All in all, excellent staff on duty!!!

Came in complaining of pains in left side. Knots on muscles. Left side was asleep. Kept me 7 hours…read moreand did nothing. Bloodwork showed 7 different abnormalities.

I'm from Wilmington NC and I went to this hospital because in Wilmington they was all booked to…read moreget MRI .All the stuff was very nice and my appointment was at 10.00am and they took me in 15 min after .I did not had to wait long at all .In Wilmington NC every time I go to the doctor always have to wait for long time before they call you .

Very warm and comforting team. A++ all the way. This was a pleasant surprise. I was treated with…read morethe upmost respect and professionalism.