Call my agent Jeff Zaden Sun 817-914-6633 if you want to have the best experience... he is not in…read morethis office but this review has something to do with this office. I've called this office first because it's near by my house. The lady I was talking to has a very bad attitude and she doesn't know what she's talking about. She basically took my info and gave me a rate without explaining anything. She made me feel like she has better things to do. ***I've learned that most of the agents work in the Liberty Mutual office do not own their business and that's why they don't care about customer service. I've talked to so many agents most of them don't know what they are talking about and I was totally lost!!! The sad part was that most of the agents I've talked to just want to SELL SELL SELL me something!! I looked around on Yellowpage and found Jeff Sun's agency with great reviews http://www.yellowpages.com/arlington-tx/mip/liberty-mutual-insurance-sun-531694562#reviews so I've decided to give him a call. Shopping for insurance is painful but Jeff Sun makes it super easy!!! Jeff is very knowledgeable about personal insurance and able to give valuable advice on many different situations. He is very easy to talk to, courteous, helpful....adds up to excellent customer service. I've decided to give my business to Jeff Sun because he knows what he is talking about! I called and in less an hour he saved me us $700 per year. I didn't even have to drive to his office he took care of the cancellation for us and helped us to lower our mortgage payment. Very professional and I highly recommend him!!! Call him on his cell phone so you don't have to deal with a computer!!! 817-914-6633 https://www.yelp.com/biz/sun-and-associates-liberty-mutual-insurance-arlington-2?osq=LIBERTY+MUTUAL+INSURANCE this is the best agent ever!

this has been the worst insurance company do not believe their ads they wI'll not pay if you are in…read morea wreck they look for loop holes even though I pay $450 a month they won't even cover my 1100 bumper! the claim adjuster was rude an nasty the customer service for claim is the worst they interrogate you instead of helping you! they will take your money Anna's soon as your in a wee you will have the worst time getting them to pay they will say it's fraud even when you have pics an supported documentation. im telling you those commercials are fraud they do not help nor are they a good company I'm literally depressed after dealing with this company an out of a car! go else where trust me State Farm or geico not here stay far away

After being very frustrated with my car insurance rates for the past years and another spike in my…read morerate recently, I decided to use my facebook friends as a resource to find something better. One of my friends from junior high reached out to me letting me know her husband could help and did he. My rates fell and am paying half of what I was paying. Not only was Brian great in helping me get the best deals his follow up work was above what I had expected. It definitely pays to work with advisor versus the direct insurance company as you know that they are there to help you and not their company. This is definitely the way to go for me moving forward and will combine my home insurance once I settle down in a home of my choice. I appreciate honesty especially in this industry so thank you Brian for all your help!

They did a great job helping with just what I needed without the pressure of up-sales I didn't…read moreneed. I feel they've been honest and helpful since day 1. I've saved a lot of money with their help!

I've called a local agent 817-484-0224 and he was able to save me $300 per month on my home…read moreinsurance policy. I highly recommend you to ask the local agent to review your existing policies. Thank me later!

From the owner: As a local agent with Liberty Mutual insurance, I help families find peace of mind knowing that…read morethey have exactly the protection they need for whatever life throws at them. I use a consultative approach to customize coverage for each client, so you only pay for what you need. As a former teacher, I will make sure you truly understand your policy and answer any questions you may have.

Horrible Company. I was told I would receive all of the items out of my truck after an accident…read more Over a month later, I am finally told they found 2 items in my truck- and spare old apartment key and double sided tape. I am missing close to $500 worth of items from my truck, that are now "missing". They claim these items were never in the truck. Currently have a case pending with them as negligence to keep my truck items secure.

Customer Service failures this year…read more 2020 Liberty Mutual Insurance Policy started 11/25. Changed from quarterly to monthly payment and made two months of payments up front Had equity through 1/17/2021 - LM Sent cancellation notice on 11/30 due to non payment. Call their customer service had a very aggressive lady Keira and then Emily both who were like there is nothing we can do.I have to pay upfront for a new policy even though mine should never have been canceled. Whole new meaning to cancel culture. Been with them since 2013... and this is how they treat their clients... This is worse than when Spectrum shut down the internet due to their own mistake and my only way to get it reinstated was to go pay CASH at one of their kiosk machines in a store during a pandemic... Sucks how these companies can do this to people... and of course it's always on a holiday or weekend. ‍ Oh well it will work out. Just hate the frustration in the mean time...

Jeff at Neighbor's Choice Insurance has been my go-to for my auto and rental insurance needs. I…read morelive a few blocks from his office so decided to get a quote from him after passing by his place many times, and I'm so glad I did. He has saved me a lot of money and headaches. He's super responsive, honest, and will help get you the best rate possible. I've referred several friends to Jeff, many of which have signed up with him as he's been able to save them a lot of money on their policies as well. If you're looking for insurance, or just want a second quote to compare, don't hesitate to contact Neighbor's Choice Insurance.

Very helpful and knowledgeable. Jeff has been around for years. Able to access many companies to…read morecompare.

After 8 years with Barger and Associates carring 5 policies with annual premiums of about $25k they…read morewere unabel to return 3 calls. Due to the lack of response from this Allstate agency they definitely represent their Allstate tv Character Mayhem. It was so bad I switched agents to Thomas Crutchfield in Mansfield 817-861-1978. Tom was able to replace my Business policy which Barger didnt even have the courtesy to tell me Allstate was dropping. Tom spent over 3 hours on the phone working on putting me back in "Good Hands" as opposed to dealing with that guy "Mayhem". Barger and Associates = Mayhem Thomas Crutchfield = Good Hands

Local Agent Joshua Barger: I happen to be in the right mood to write this comment. As usual…read morereceived an Insurance offer like all the rest of the ignorant insurance companies. They do not seem to understand housing prices have increased so the keep sending estimates for insurance that might cover half the cost of our house, again like all the other IGNORANT agents! I find it amazing they are so stupid?? Oh no that's right just call so we can talk you into something, is it that many people are also ignorant? Get so sick of this crap!!

Better customer service and less employee turnover. I cancelled my policy prior to renewal and they…read morestill deducted funds. Spoke with someone at their office who promised they would get the refund handled but have yet to receive a response.

I returned a missed call and spoke with Jose. Because I have a homeowners policy with your company…read morethat is due for renewal, I initially believed the call was regarding that. After verifying my name, however, Jose asked if I was [adult child's name]. When I explained that was my son and not me, the conversation shifted. He asked for my son's phone number so he could attempt to sell him a home and auto policy. I declined and explained that if my son were interested, I would have him call directly. At that point, Jose became rude and short. He ended the call abruptly, saying, "Yeah, you do that," before hanging up on me. This was unprofessional and unexpected, especially given that I am an existing customer calling back regarding my own policy. I have also experienced numerous issues with my policies. It took many emails and months to receive the refund for the auto policy I canceled after selling my car--and even then, the amount was short. It took more emails and several additional weeks before the remaining balance was finally issued. The agent who originally sold me the policy told me there was no discount for paying in full, which I later learned was untrue. At renewal, I discovered that I could have saved hundreds of dollars, as I always pay my auto and home policies in full. Throughout this process, I sent multiple emails and received very few responses until I escalated the issue and called to speak with someone in a higher position.

Great company that saved me LOTS of $$$'s on my home and auto insurance and the bonus is all of the…read morepersonal attention you get! Thanks, Box Insurance!

From the owner: Our heart and purpose is to protect business owners and protection minded individuals. Whether…read morethey own a company producing $50 million in revenues or work for a company earning $100,000 in revenues, our mission is the same: To protect that business owner and individual from a 360 degree angle. This includes all kinds of insurance -Business Property & Liability, Group & Individual Health Insurance, Business & Personal Life Insurance, Disability Insurance, Financial Planning, and Home and Auto Insurance. We ask the right questions to find out exactly what our clients need, at this particular point in their career and in their life!

Excellent customer service provided by Tiffany today. I reached out because of the reviews I have…read moreread and she did not disappoint! 5 stars for sure!

I worked with Tiffany to add a second car and home owners insurance to my current policy's. She was…read morea joy to work with and found me a number of additional discounts! Thanks Tiffany for all your help!

Bait and Switch - We are not the first to get scammed by Taite Insuance. Our 22 year old son…read more(Keller High School, now at Texas Tech) was contacted by Bill and was told he could save him a ton of money on his car insurance. Our son (a part time cook at Sonic) who is always trying to save money took the bait. Bill came back with a price that was going to save him over $70 bucks a month - a big deal for him. Our son paid Bill the first month premium, got his proof of insurance card from Bill, then went on to cancel his previous insurance coverage. The following day Bill sends him an email saying that the price he gave our son was wrong and that in fact he is now going to need to pay even more than what he was paying previously. After quoting a price 3 times, cashing his check, issuing an insurance card, Bill had nerve to came back with a NEW price that was $20.00 more than what he was paying with his previous insurance company. Needless to say this was a total bait and switch!!! Our son had to go back to his old insurance company (who he had canceled) and they in turn used the opportunity to raise his rates as he was coming back with his tail between his legs. Then on top of it it took 2 1/2 weeks for Bill to return the money to our son. I have noticed from other reviews on Google this is not the first time Bill Taite Insurance has done this to people of our community. Stay away is my advice. BTW - can't wait to see what kind of BS response I get from this post from Bill.

I have been with State Farm for over 25 years and am very happy with my decision. My agent, Bill…read moreTait is amazing and truly cares. Listening to others horror stories with companies and their claims process, I'll be staying with Bill Tait at State Farm in Southlake!! My family has been with State Farm long before I was ever born. So quite naturally when I became of age to get my driver's license and start driving, my parents of course added me to their existing policy. Once on my own, I of course stayed with SF until I could do my own research.... Recently I reviewed all my policies with my agent and before I met with him I made phone calls to get quotes from other companies...and that's when I realized you can't go wrong with Bill Tait at State Farm!!! Prices were outrageous with other companies (I.e. Allstate, Farmers, Geico, Progressive...etc. - - believe me, I checked them all) I want everyone to know it is not so much the company you go with, as it is the agent. I have always been very fortunate to have had an awesome State Farm Agent like Bill. Bill Tait in Southlake is what I would refer to as the real and true backbone of your insurance company. As with all first impressions, it is more than not, that impression we take with us and share with others. I've have been a State Farm customer for 25+ years and would never consider switching providers. They have excellent customer service and the agents respond to any inquiry or concern very quickly and thoroughly. The few times I've had to file a claim was painless and very efficient. I would strongly recommend Bill Tait-State Farm insurance to anyone! Contact him if your are truly looking for great service and best bang for your buck! Bill Tait - 817-251-8900