After being very frustrated with my car insurance rates for the past years and another spike in my…read morerate recently, I decided to use my facebook friends as a resource to find something better. One of my friends from junior high reached out to me letting me know her husband could help and did he. My rates fell and am paying half of what I was paying. Not only was Brian great in helping me get the best deals his follow up work was above what I had expected. It definitely pays to work with advisor versus the direct insurance company as you know that they are there to help you and not their company. This is definitely the way to go for me moving forward and will combine my home insurance once I settle down in a home of my choice. I appreciate honesty especially in this industry so thank you Brian for all your help!

They did a great job helping with just what I needed without the pressure of up-sales I didn't…read moreneed. I feel they've been honest and helpful since day 1. I've saved a lot of money with their help!

After my previous review was posted and I sent the review along with a request via email to have my…read morecase escalated, I got responses from Goosehead by email (about a 3-day turnaround) and on Yelp (several days after I received the email response). Arnolfo Rico (a service manager) was assigned to my case and helped, beautifully I might add, to resolve my long-standing issues. I was issued a $50 refund and everything I needed to have done back at the end of April was resolved in full (at this point in time) as of June 28, almost a two month turnaround. In summary: Had the account initially been set up in my name, rather than my wife's name, I suspect that I would have had 0 issues with getting all this set up. Also, in regard to definitions of responsibilities of the different positions Goosehead employs to handle client policies, I think it would be very beneficial, especially for new clients to know where they need to take their needs. I can not determine at this point whether this was my shortfall or if the company doesn't make this information as available as it needs to be when in situations such as mine. In my experience, agents (Luke) are responsible for finding competitive insurance rates when setting up a new account or when the term of the current premium is about to expire so that clients pay the lowest rates possible. Service staff (like Arnolfo) handle any changes or adjustments that need to be made to policies once they've been set up). Hope this helps y'all and thanks to Goosehead for helping me to resolve this frustrating situation.

HORRIBLE EXPERIENCE! Others posted and I should have believed it. They are responsive until the…read moresecond you sign on and pay your premium and then forget it, you will spends days on end trying to reach someone again.

I have emailed Mark Jameson twice over the past month. He refuses to respond. He just ghosts me,…read morebut he still withdraws money from my account. I have not heard back from him at all. I need insurance, but I DON'T need Mark Jameson. You should look for a different agent

If I could leave a negative 0, I would! They sold me a policy of liability for one day to switch to…read morefull coverage the next day, stating their system couldn't switch that day. Did it switch, nope it stayed liability on 4 vehicles I am financing. Didn't even add my two boys to the policy! My son three days later totals his car, now they won't pay, nor honor what is in email chains of their mistake. Absolutely HORRIBLE CUSTOMER SERVICE, avoiding my calls. Won't fix their problem. Never again will I ever deal with this office nor recommend them!

Jeff at Neighbor's Choice Insurance has been my go-to for my auto and rental insurance needs. I…read morelive a few blocks from his office so decided to get a quote from him after passing by his place many times, and I'm so glad I did. He has saved me a lot of money and headaches. He's super responsive, honest, and will help get you the best rate possible. I've referred several friends to Jeff, many of which have signed up with him as he's been able to save them a lot of money on their policies as well. If you're looking for insurance, or just want a second quote to compare, don't hesitate to contact Neighbor's Choice Insurance.

Very helpful and knowledgeable. Jeff has been around for years. Able to access many companies to…read morecompare.

Without a doubt the most helpful and professional group of people I have ever dealt with in the…read moreinsurance business. Every person in the office is courteous, attentive and gives you the feeling they are truly concerned about your situation. Dealing with insurance claims be it home or auto can be very stressful, and some of the agents and companies I have used in the past just added more pain to the situation. I can honestly say that anyone I talked to at Kevin Hendricks Farmers Insurance had me feeling like they were on my side. They bent over backwards and were able to help in ways I simply would not expect an insurance company to act. Because of their promptness, attitude, expertise, and willingness to go above and beyond, I will be a customer with this branch for a very long time. I feel lucky to have found such a professional branch.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Southlake, TX area since 2004, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Excellent customer service provided by Tiffany today. I reached out because of the reviews I have…read moreread and she did not disappoint! 5 stars for sure!

I worked with Tiffany to add a second car and home owners insurance to my current policy's. She was…read morea joy to work with and found me a number of additional discounts! Thanks Tiffany for all your help!

John's office messed up all of our insurance policies, won't return calls, and blows you off when…read morethere is a problem. His receptionist is clueless and makes so many mistakes!!! I gave them 3 chances, and we are DONE! Beware of using this agent! You've been warned.

Terrible customer service. I might as well be dealing directly with the national office. They made…read moreseveral mistakes on our account. It took numerous attempts to rectify the problem. I'd give no stars, but that is not an option.

Justin- you left a voicemail today. Thank you. That you…read morebelieve that you were in constant contact sounds nice. Appreciate the sentiment. The extra fess and how hard I worked to get the information needed to maintain the rates and fees, is what we signed up with you to do. Appreciate the fact that Jennifer was available. Only kept auto policy with you because it did not cost me $100 to have you rewrite the policy. And they did not raise rates. The home policy increased 25% and you put them on AUTO renew. No thank you! Big favor. Unless we pushed back we would have been out $250. No thank you. Funny how my fee to join your group is not enough to get the service for free. Your rating is well deserved. Perhaps you will work well with those who remain,

Best. Insurance. Agent. EEEEEVER…read more With apologies to the great philosopher Rick Stacy - "If you aren't doing business with Justin, you're burning money!" Seriously, the quality of service you receive with this guy is amazing. He's masterful at setting expectations and keeping in touch. He doesn't take you for granted, regardless of whether or not you've been a customer for five minutes or five years. Way to go, JW!

Carrina is a wonderful agent. Patient, friendly, and very knowledgeable. When she first suggested…read morethat we go through my policies I wasn't sure it was needed, but then she informed me of several features I didn't know about and found me a valuable discount that was warranted, but I didn't have. If you're looking for an agent, you can do no better than Carrina.

Jessica McKenzie was AMAZING! The process was so quick and she saved us a ton of money between our…read moreauto, home and umbrella policies. I'm just bummed I didn't reach out sooner! She listened to all of our needs and saved us way more than I could have hoped. Give her a call... you won't regret it!