This company did everything they said they would do, we had 3 projects done by them and it was an…read moreamazing experience, on time, to customer service. They do what they say they are going to do and on time. Outstanding customer service!

Jamice is such a pleasure to work with! She's professional, friendly, and always makes the process…read moreeasy and smooth. She communicates clearly, stays on top of everything, and genuinely cares about her clients. Every transaction with her goes so much smoother because she's reliable and knows exactly what she's doing. I always look forward to working with Jamice and would recommend her to anyone looking for a top-notch agent. -- Derrick Whitfield

I rented from ECK for 3 years in Richmond while I was in college. Hands down, ECK was the best…read moreproperty management company I have dealt with. Their office was always open during regular hours and reachable by phone when I needed them. Payment was easy and never a hassle and the quality of their service is UNMATCHED in Richmond. From top to bottom ECK sets the standard of property management. I recommend them to everyone I know that is looking for a place in RVA.

We love renting from Eck. Everyone we've worked with on the staff, from management to repairmen,…read morehave been just wonderful - friendly and responsive. Eck seems to believe in fostering community and encourages the businesses and individuals who rent from them to get to know each other, which we've really enjoyed. They really care about keeping their properties in great shape, unlike so many landlords in the area. I highly recommend them for either business or personal rentals.

Service was great, unfortunately my security key does not work, I'm sure they will fix it but I've…read morealready mailed it off to another city. I'm going to have to get it back first. These round keys are probably hard to duplicate.

I had a perfect experience with this company. They are honest, respectful, highly trained, and…read moreprompt. Their business practices are admirable! I'm so impressed with them!

Rhonda, Hugh, and Steven are exceptional humans. They genuinely care for their clients. I am proud…read moreto do business with people that go above and beyond. They curate a space that is open and always willing to extend help when needed. They are responsive and have the energy to get things done.

I am a first time home buyer. I moved from Northern Virginia to the Richmond area where my family…read moreis closer to me. I didn't now 1 thing about the home buying process but Clocktower Realty sent it's finest. When my mortgage lenders were stumped or slow to respond, Clocktower was on their case. I not only had the kindest, most caring realtor, Lisa Dawson but I had the whole team behind me. They educated me on what was what and what was supposed to happen. They held my hand through the whole process. Not only did obtain a beautiful home but I crossed paths with some beautiful people. It's comforting to know there are still beautiful people in this world who no matter what the outcome, still has your back.

I had a great experience with them. I called in the morning and they came to my house the same day…read more One of the best parts was that they had the best price.

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

I was just inquiring and Ms. Vicky was nice on the phone. So my goodness she must be absolutely…read morewonderful then. I'm praying that God will direct my path in that direction soon. I'm looking forward to something new and affordable.

moved here 6 months ago and could not live it more!!! the staff is a joy ALWAYS and maintained…read morewell. Ms Vicky, Ms Tammy, and Mr Reggie are all so friendly and extremely competent. My family is so happy my brother and I made the move to a safe and clean apartment. i would recommend to all. Anna Carter