Eighteen months ago I bought a $1400 power lift recliner from Southside Furniture. Although the…read moresales and service was good at the point of sale, the customer service a year and a half later leaves much to be desired. 18 months from the date of delivery the power lift portion of the chair stuck in the up position and would not move. Although I knew it was out of the warranty on the parts I called to see if they could service the chair. I was told they no longer sold Mega Motion chairs and since they now sell mostly Ashley furniture they wouldn't/couldn't provide service. When I asked who they might recommend to service the chair they didn't know and couldn't help me. After a bit of researching I was able to order the part online from Ashley/Franklin furniture and will repair it myself by removing the two bolts and cotter pins that hold it in place and reconnecting the power cord. Needless to say, Southside has lost any future business from me.

I bought a bed frame, had it less than one month and it fell to the floor. Broke into several…read morepieces. when I spoke with the warranty dept person whom I can't remember her name, informed me that all sales are from nap with or without a warranty. WOW!!!! Not only is this a piece of crap bed frame, the worst I've ever purchased, they will not replace it or refund my money under any circumstances. I bought this online and it said I was in stock when I ordered it and I waited over 6 weeks for it to arrive. Had I known it was such poor quality material and all sales are final with no replacements or refunds I would have never ever bought this bed. Southside Furniture is beyond the worst reatiler I have ever done business with and I am warning all to purchase from them only if u like to throw your money away on crap furniture with crap warranty.

Swann's is my go-to place for clients to purchase top-quality, beautiful furniture for their homes…read more The service is warm, personal and always creative. They have so many options both on the show room floor, as well as special order. If I can dream it up, Swann's can find it for me. Their parade homes are always an inspiration! The entire team is genuine and talented, down to the delivery and warehouse team as well. I love that Tyler has a place like Swann's. You definitely get what you pay for!

I have so enjoyed working with Swann's to furnish our new home…read more Marissa is great to work with on the sales floor and Chris is great on the deliveries!!!

BEAUTIFUL!! Very high end pieces, many one of a kind custom pieces. I could buy everything in…read morethis store but extremely pricey. Nice selection of accessories as well. Very knowledgeable friendly staff.

From the owner: Gray's Home Fashion Gallery, located in Tyler, TX, at 2301 S Broadway Ave, is a premier destination…read morefor home furnishings and decor. We have over 30 years of experience in curating the finest selection of furniture, lighting, rugs, and accessories, making your dream home a reality. What sets us apart is our commitment to exceptional quality and personalized service. We offer a wide range of products, from modern to traditional styles, catering to diverse tastes and preferences. Our primary offerings include high-end furniture, designer lighting, luxurious rugs, and custom home accessories. We target discerning homeowners and design enthusiasts in the Tyler area and its surroundings. Our expert team assists in selecting products that elevate your living spaces, creating a harmonious and stylish environment. By providing top-quality, elegantly designed furniture and decor, we help transform homes into inviting, comfortable sanctuaries. We also offer custom design services, ensuring that each piece perfectly suits your home's aesthetic and functional needs. Our customers benefit from a seamless shopping experience, from initial consultation to final delivery and installation, ensuring complete satisfaction with every purchase. At Gray's Home Fashion Gallery, your home vision comes to life with grace and elegance.

Harvey is awesome, always super helpful and friendly!!! They have good quality furniture and I…read moreprefer this furniture store over the others!

I was very pleased with my experience at Havertys. In the last several months, I have visited…read moreHavertys more times than I can count; first, looking for furniture for my living room and dining room, and then for accent pieces, and now finally for the final decor items. I think I know every sales person by name, including the manager, Jorden. They have all been very professional, personable and helpful beyond the call of duty. We were a few months from moving into our house which we were renovating, when we bought our largest items of furniture. Havertys stored the furniture at their own warehouse for us until the time that we were ready to move in. Now that is service! Thank you so much Christie, Elizabeth, Crystal, for putting up with my many exchanges and returns; Jorden, for the extra perks, and especially Elizabeth and Astrid, for the wonderful design advice and your availability to me. This house looks beautiful and it was a team effort!

Wonderful place to shop. They go above and beyond to help you. The couch they delivered had a…read moreproblem. They replaced it no problem.

Bought a chest and a nursing chair back in April. I was told they didn't have it in their store so…read moreI had to wait until mid May and that they would keep me updated. To this very day, they never have once called to update me, I had to continually call to get any type of update. On top of that, each update was nothing, but lies. It's now June and there's still no true update. I've been continuously fed lies by each rep, stating things like: "your order has been shipped, you should received the order within a week, we don't have control over our shipment, we don't control online orders, we can't expedite online requests, our store managers are only available Saturdays...etc." Short summary: Lesson learned, skip this store in the future. They don't care about your business, customer service is not helpful, plus rude. I would recommend getting your furniture somewhere else. Cancelled order.

I will say that the store/warehouse is large and there is a broad selection of furniture that is…read morefairly nicely displayed; however, I can not recommend selling your furniture on consignment here. I dropped off furniture from my mother's home to sell on consignment and was later told that some of the furniture had sold; however, they have failed to send me the money due or to even take my calls. Not recommended - this is clearly a SCAM that has been going on for years! I wish I had studied the previous reviews before "doing business with" this company.

Nice store. Great furniture It's a little warm due to it's…read moreTexas it's hot and it's litterly a warehouse lol Mix of good, low and high prices. Good selection of furniture for sure!

Our couch has had an issue with the seams twice now, an issue with our couch that the paid warranty…read morepeople did not want to resolved, however was resolved locally with the manager, John Potter. He not only took the time to speak with me, but resolved my issue by replacing the couch. Think twice before buying the warranty, which is an outside service that they offer, as the warranty people did not want to do anything for our issue. The store however was wonderful and stands behind their furniture.

Omg, saw ad with sofa that caught my eye. Decided to give them another chance, but nope! Walked in…read moreFri after work not one employee greeted nor asked if they could help. 15 min walking around store, nothing, why? One fella just stood in middle of floor turning in circles...why?