We have been loyal clients of this veterinary clinic for over 15 years -- but after what we've just experienced, I will never go back.
While we were away on holiday, our 3-year-old dog, Tod, passed away suddenly and traumatically. I rang the clinic and specifically asked for paw prints and hair clippings before he was sent for autopsy and cremation. These were incredibly important to us -- a small way to hold on to a part of our boy. I followed up again the week we got home, just to see if it might be possible to get a nose print too. I was told someone would call me back. They didn't. I had to chase twice before I finally got an answer -- that he had already been cremated (which I understood), but that no paw prints or hair clippings had been taken either.
Then came the excuses. I was told UCD "don't do it," that our dog was "never with them," which is completely false -- our friend personally brought him to Anicare. When our friend brought Tod to Anicare (which they told me to do on the phone) he was informed "We dont deal with dead dogs". Not only was there no apology, but the man on the front desk spoke with zero compassion, as if none of this mattered. It was deeply upsetting and completely disrespectful.
What made this worse is that we have four other dogs at home. We were terrified something contagious or environmental had caused Tod's death. When our second youngest began showing similar symptoms -- and knowing Tod had died in less than an hour -- we called in a panic. They told us they might be able to see him later that evening. That kind of delay could have cost us another life.
Thank God for Village Vets on Clonsilla Road, who took our concerns seriously, acted quickly, and treated us -- and our dog -- with real compassion. They saw him immediately. It was everything this clinic failed to do.
And honestly, this wasn't the first time they showed a lack of care. A few years ago, after our cat was hit by a car, I came in to see her body -- and one of the vet nurses laughed and said, "Yous don't have the best of luck with animals, do yous?" That moment has stuck with me ever since, and now I wish we'd trusted our instincts and left them then.
If you want a veterinary clinic that truly cares about animals -- and the people who love them -- I strongly suggest you go elsewhere. For this clinic, it seems like money is the only real motivator. We will never forgive how our family was treated during one of the worst weeks of our lives. read more