From start to finish the project was excellent. Communication was excellent was excellent and…read morealways of what to expect and what was going to be done. would highly recommend lights landscaping to my neighbors and friends.

Working with Northern Lights was the epitome of "does the END justify the MEANS". In the case of my…read moreproject, the answer is a resounding, undeniable NO! I absolutely regret having used Northern Lights. A quick summary for those that peruse reviews: 1.) Final product looks great 2.) Getting the estimate and contract signed was seamless 3.) Remainder of the process was a disaster - poor project management, dismissive customer service, unresponsive owner, multiple errors as compared to contractual expectations, recommendations to accept shoddy work, pestering for payment when work hadn't been completed For more details, continue reading... No one can take away from the beauty of the final result. They use quality products, have extremely skilled operators, workers, and/or contractors doing the work. The people doing the work are knowledgeable and (for the vast majority) take pride in the work they are doing. As for the process, the early steps of getting a contract went smoothly with great responsiveness from the owner who organized the details. I signed the contract and waited for the work to start. The date moved multiple times then with absolutely no notice (less than 24 hours), the crew was onsite. The "project manager" arrived and said (direct transcription here) "So, what are we doing in this project?". The owner apparently had not communicated with ANYONE else in his company on the work to complete. Work started and it progressed quickly and as progress payments were due, the office manager was undeniably on top of it. However, when I needed to get clarification on any other details for the project, she magically disappeared and only after multiple voicemails and e-mails expressing my frustration, I'd finally receive a call from the owner. Most of these calls were handled in such a way to state that I was in the wrong or misinterpreting something (like scheduled gas company hook-up appointments being cancelled by Northern Lights) with an insincere apology for the frustration and confusion caused. Ultimately, a project that was promised to be 10-14 days took 7 weeks to complete and only through personal persistence chasing individuals from Northern Lights and taking lead on communication between the gas company, irrigation company, and Northern Lights. The "project manager" was mostly absent and communication of project details happened directly between myself and the worker on-site doing the work. Often messages to the "project manager" turned defensive as he didn't understand the current state of the project and could sense my frustration but maintained a stance of being "on my side". Again, no apology, simply a defensive tactic to make ME feel like I was in the wrong. If you do choose Northern Lights, my advice is to very closely and clearly document ALL expectations and communications, perform a pre-work alignment of work to be completed, expect to be the project manager, don't expect support from management or customer service, and be ready to be persistent to get what you were promised. But in the end, it'll look amazing, just as their website shows!