I brought my daughter here, on a Groupon, and she received a terrific haircut with Lindsay. So…read morethat's the main reason for the high rating (which is ultimately what's important, right?).
I should note that the Rain Salon is associated with the Chelsea Salon, in the same "Waterfall Building" on 2nd Avenue, at the entrance to Granville Island, under the Granville Bridge. Both salons share some (or all) of the same stylists, but the Chelsea is more geared toward quickie barbershop or clipper cuts, and the aesthetic is more industrial and concrete, and the site is smaller (so, more male clients usually come here), whereas the Rain salon is more feminine in ambiance and is more spacious and lighter. Unfortunately, although our Groupon specified the Rain salon, our stylist, Lindsay, was working out of the Chelsea that afternoon, so we went to the Chelsea. No biggie, but given the choice, it would've been nice to have been seen in the Rain.
There's no dedicated parking, but we found metered street parking right away and the rates were surprisingly low (it was early in the evening on a weekday. Perhaps that made a difference?).
One issue we had was with the scheduling: our appointment was scheduled for 6pm and we were there ten minutes early. And Lindsay was running late, as she was busy with another client. My kid was finally seen by 6:25-6:30. this might not be a big deal, but a half hour delay on a weeknight, which is a school night (and of course my kid had a TON of homework assigned that night, wouldn't you know it!). So that part wasn't great.
But what WAS great was the haircut: my kid was thrilled with Lindsay's handiwork (and my kid balks at getting haircuts and is never happy with any cut or style, ever). I appreciated how Lindsay asked what my kid wanted, and how she spoke directly to my kid, getting to know what she likes and dislikes. And it all really came out GREAT.
The Groupon was a terrific deal, and it came with a $20 gift card which we applied to some hair products here (they sell only Bumble & Bumble). They also have a very good referral program here, too (I forget the details but it entailed getting either $20 off or 20% off your services if you are referred by a client). I think this discount would offset the high price of services here (I think they're high, but in reality, they're probably simply competitive to all other better hair salons in the city). We were impressed with the cut and style, and Lindsay was great with my kid, so we'd return.