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    Northwest Interiors - June 30th 2018. I still don't have my kitchen cabinet door

    Northwest Interiors

    (9 reviews)

    I have done 5 installations with NW Interiors and have been totally satisfied and impressed with…read moretheir customer service and quality of product and work. Kelly and Bob have gone above and beyond to make sure that the jobs were to my absolute satisfaction. I would highly recommend NW Interiors to anyone needing carpet or tile. Stop in their office/showroom on HWY 35 in Webster and meet Kelly. I sign off as a very satisfied customer. Tom

    WARNING TO POTENTIAL LOCAL CUSTOMERS AND CABIN OWNERS…read more Like Mary K below, I noticed that cash flow problems seem to be an issue with this company. Something to be concerned about when you put down the requisite 65% deposit (or 65% of $4167 in my case) . Unlike Mary, the quality of my install was subpar. If you have a perfectly rectangular room, with no doorways or expansion into other areas, no support posts, nor anything unusual structurally, you might find this company adequate. They do a good job at installing rectangular slabs of flooring. I had specific installation requirements which were discussed during the initial walkthrough for the bid. Some of the finishing details of the completed job were NOT what I expected. I encourage readers of this review to view the pictures which I have posted. They explain a lot. Problem one was that we had discussed a brand new wood threshold which would be routed appropriately for the flooring to match up to. Instead of what was discussed, they left the old threshold in place and used a mismatched color of molding on an attempt to make it look as if it matches. I'm extremely disappointed. Problem two. During the discussions it was my understanding that the vinyl planking which was installed was going to be done in a seamless installation. Instead I ended up with a door transition I didn't expect. In researching the particular product I had installed, I did find that it is possible to do the seamless install which I expected. Additional additional tools and labor are required. I did not get what I wanted. Third problem. In my kitchen there is an island which is supported by a wooden post. Instead of using their specialized tool to make the flooring go underneath a carved-out niche, they stopped the flooring roughly 1" from the post. They then used a much darker mismatched molding to "finish" the job. To say it looked crappy is an understatement. Needless to say this combination of issues did not make me a happy camper. When it came time to pay the final 35% of the bill, I, like any other, brought up the issues I had. We agreed to meet, I believe, on a Saturday morning. I thought it was only going to be the installer coming over, but instead the male owner showed up with the installer. As I began to bring up the installation problems I experienced, it became apparent that it was the owner had no intention of fixing any of the installation issues. He was extremely rude, demanded his money, and also deliberately called me by my wrong name on several occasions. Actually there was one thing they agreed to do: To create a matching molding for the post in the kitchen. To be sure it "matched" the installer said he needed a "sample". At this point the installer removed one of the matching kitchen cabinet doors. In retrospect I realize he was doing this for "collateral." Of course it didn't matter in the end since I had paid the bill by the time they had walked out the door. It's been approximately 2 months and the problem they promised to fix is not fixed. I'm also missing a kitchen cabinet door! I quite honestly don't want to deal with or have the owner over to my house again. He is very belligerent, rude, and demands money for unfinished jobs. I understand now I'll have to get these problems fixed on my own to the cost of $200- $300.... the minimal cost for materials not including my time. My recommendation would be to avoid this company at all costs. Again.... look at the pictures associated with my account. Take particular note of my main account picture. This is where they tried to save money by not installing the threshold which they had promised.

    Blinds & More - blinds - Updated June 2026

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