Went in to get a set of blinds fixed. They said usually a 2-3 day turn around. They called me an hour later. Presto! All done. I really appreciated it; can recommend them highly. read more

I've been dealing with Brian at Blinds Gallery for the past 30 years and have never had a bad experience. When repairs needed to be made, they were done so in a modicum of time and expense, if there was any. Just recently we had a big problem with our 4 10 year old duo-lite shades for the bedroom. We sent him pictures of the issue we were having and he immediately sent them on to Hunter Douglas with explanation and within a short period got back to me to let me know they agreed to replace them at no cost, and asked that I come in to choose new ones from the 2025 book. read more

Brian and Scott are the best! The whole business has served us very well. We have bought and had serviced many Hunter Douglas blinds from them over the last 14 years. They are very responsive, knowledgeable, service oriented and always deliver, often faster than expected. Also, they are friendly and fair. You can trust them. We can confidently highly recommend Blinds Gallery to any homeowner. read more

I recently took in a silhouette shade with a defective pull mechanism to Blinds Gallery. Scott fixed it within 5 minutes and took care of all of the warranty paperwork for me. I previously purchased automated blinds from Blinds Gallery and had a similar quick, no nonsense experience. I would certain use Blinds Gallery again. read more

I've been to Blinds Gallery a few times to have my Hunter Douglas blinds repaired. They're always prompt, professional, and reasonably priced. On my latest visit I needed to repair the cord on my blind. I dropped off my blind at 10am. I got a call at 10:49am that it was fixed! It probably would of been sooner had I not waited to call them back with the measurement of my window. When I need another repair or when time comes for new blinds I'll be back! read more

Wow! Took a couple of non-functioning Hunter-Douglas blinds in for repair. I was expecting a one- to two-week turnaround. I'd barely gotten home when Brian called and said they were ready for pickup. Got 'em home, installed (not my strength), and they work perfectly. Thank you Blinds Gallery! read more

I was looking for replacement vertical blinds for my condo. I was referred to Blinds Gallery by Hunter Douglas. Jaqi responded very quickly and guided me every step of the way. Michael installed the blinds seamlessly. Pricing was fair based on other quotes. I was very happy with the end result. read more

I brought in a duolite blind to a couple of shops as it needed to be repaired and the original place I bought it from closed and Brian is helping me get it repaired. I didn't buy the initial blinds from him so I appreciate his assistance. The other shops wanted to overcharge me and weren't really helpful. Due to this type of service when I buy a blind in the future I will buy it from blinds gallery. They are solving a problem for me and ultimately are running a successful business that isn't about to close. read more

I was very happy to find replacement parts for my Hunter Douglas blinds. My cordless blinds handle had broken after years of use. The company that had originally sold me my blinds (on North and Clybourn) no longer service Hunter Douglas products and left me high and dry, and Blinds Gallery was able to find the much needed replacement parts. Thank you!! read more

Bought my Honeycomb Top/down Bottom/up with lite rise lifting system back in 2017 and have brought them in for maintenance work twice. Each time Blinds Gallery was friendly and efficient in returning my blinds fixed and tuned up as if new. Would highly recommend for purchase and follow up servicing. read more

I have had nothing but fantastic interactions with the team at Blinds Gallery. I outfitted my home with remote-controlled Hunter Douglas shades a few years ago through a different dealer. Unfortunately the dealer I originally worked with has not been responsive or helpful with shade maintenance/repairs since the install. I reached out to Hunter Douglas directly, and they referred me to Blinds Gallery. The team at Blinds Gallery has always graciously taken my shades in for service and either troubleshooted them on their own, or sent them along to Hunter Douglas for further repairs. They are consistently thorough, communicative, and speedy in their follow-up. If/when I am in a position to purchase new treatments in the future, I'll definitely be working with Blinds Gallery. read more

This is as good as it gets, I'm not sure what the other reviewer is on about. I (actually) bought several Hunter Douglas blinds from Blinds Gallery and am completely satisfied with my order. If you take the time to actually stop by or call the owner is very friendly, I've received excellent customer service from him. As far as expensive, if you shop around for Hunter Duglas you will like his prices. Maybe you should call a few Hunter Douglas reps before you call Blinds Gallery because then you will know definitively that he has the best prices around. The quality of the blinds are great. I've owned Graber and Bali and numerous generics over the years and I always find that the longest lasting blinds have been my Hunter Douglas. The blinds I purchased are motorized and they are such a joy to operate. Press one button and they go up to the desired height every time. I would like to thank the owner for his help in making my dream living room a reality and as soon as I have need of more blinds, shades, or window treatments I will absolutely call you first. Thanks, Rob read more

Blinds Gallery - Hunter Douglas Roman Vignette Platinum 2.1 Motorized shades. 6" tailored folds in Aspen Cream. - Shades & Blinds Near Me - Chicago, Illinois

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I couldn't be more pleased. Brian and I did start off on the wrong foot, but he is an excellent business man and he knows his stuff and we got past all of it and I ended up being beyond HAPPY!!! After describing the room, colors and overall design I was looking for, he suggested a pattern and color (for vertical blinds). They are absolutely PERFECT and really add to the room. read more

Rude, obnoxious, arrogant customer service. Plenty of blind consultation & installation companies out there - don't bother with this one

I am so very pleased with the product and the service from Blinds Gallery. They were so good to me and had so many options to choose from. The customer service was perfect I will definitely refer people to their business. read more

We had a 2023 new year goal to install 3 new motorized floor to ceiling blinds in our bedroom. We knew nothing about blinds, other than on line searches. Our first, and only stop was Blinds Gallery. Scott introduced us to multiple options and gave us the pros and cons of each. He was instrumental in picking the correct blinds. We took home the sample book and picked a sample the same night. The following day we received a quote and our blinds were ordered. 2 weeks later our new blinds were installed. Ryan, and Joe, the installers were professional and courteous with installation, and scheduling. We love our new blinds. We love the decision. If I would have known it would have been this easy I would have done years earlier. Great knowledge, expertise, and execution. read more

The person that served us came across as very rude. He essentially told us that we could not afford what we were looking at and steered us towards cheaper options. (not sure how he knows our budget). We are looking at replacing 9 blinds in our home and will be taking business elsewhere purely based on him. Shame read more

I purchased 25 top of the line Hunter Douglas motorized blinds, more than half of them have failed and they have been unable to restore them to full function for over a year. Brian, has been combative and disrespectful and neither the Blinds Gallery nor Hunter Douglas have even done me the courtesy of explaining why they have all failed. Stay away. read more

I really like this place. Brian, the owner, is always involved. Years ago, we found Blind Gallery when we had a problem with a cord on a set of Hunter Douglas blinds and needed a restringing. In two weeks, it was fixed perfectly. We have used them a few times since then. The company is family owned and Brian has worked with me and my wife on some curtains and drapes where we had our designer provide the fabric. Service is fast and prices are reasonable. The selection of products are very good. It is very hard to find small, local, family-owned businesses like this anymore. Strongly recommend. read more

A great experience with Blinds Gallery, Brian, and his colleagues. I recommend with ease knowing you will be pleased with your results and service. read more

Brian and his team were excellent!! I contacted Blinds Gallery several months ago looking to get an estimate on blinds for my two bedroom condo in Lakeview. He was super friendly and responsive, and quickly got numbers back to me. Months later, when I decided to move forward with the work, not only did he remembered me, but he brought the quote back up, honored the price, and placed the order. He gave me a 3 week delivery and install lead time, which they stuck by completely. Now having my blinds installed for about a week, couldn't be happier! I highly recommend Brian and his team, and I will be sending many clients your way. read more

In 2009 we bought Hunter-Douglas custom top-down/bottom-up pleated/insulated shades for our bedroom windows through Costco. They were pricey, but have worked flawlessly since February 2009. Yesterday morning they suddenly failed. It took me a long time to find out any information through Costco, as they no longer deal with Hunter-Douglas. Eventually Hunter-Douglas told me to contact Blinds Gallery, the dealer in our neighborhood, to repair our shades. The fellow at Blinds Gallery knew exactly what needed to be done and promised me to have them fixed "by the end of the week." I expressed my disappointment that we would have to spend several nights sleeping without blinds, and asked whether they could please put a rush on it. He said he couldn't promise a quicker turnaround because they were very busy. But lo and behold, he called today, barely26 hours after I brought the shade in, and said it was repaired! Thank you, Blinds Gallery. That's real customer service! read more

This review is well overdue, but wanted to write one nonetheless. We ordered plantation shutters about a year ago, and ran into a miscommunication during the installation process. The quick and professional response from the owner will keep me a loyal client forever. The product quality is excellent, and the team is so helpful and very professional. I highly recommend Blinds Gallery! read more

Excellent customer service!! Blinds Gallery repaired two roman shades for me very quickly and professionally. I highly recommend them and would definitely use them again for repairs or for purchasing blinds. Everyone I dealt with in the store was friendly and accommodating. Tanya B. read more

Terrific team: helpful, knowledgeable and service oriented. Great product display. Special shout out to Scott Pinsky for his help and expedited service. Go there - you won't regret it. read more

Had an excellent experience here. Brought my shade in to be fixed. I had thought that it had a serious problem but it turned out to be something very simple and it was not actually in need of repair. They could have charged me the full repair fee anyway, as I would not have known the difference. Instead they were completely honest with me and took care of me. It is hard to find companies with such great customer service and this level of honesty. Hats off to Brian. I would highly recommend them and I will be heading back soon for some new shades. read more

This place really has a great staff. I've had a few sets of blinds reatrung here and they charge a fair price. I visited the new location today and because I had problems within 4 months.. Yes you read that right 4 months he warrantied my blinds and repaired them for no charge. You have a customer for life! Side note, they only do hunter douglas blinds! read more

Blinds Gallery did an excellent job helping us pick the right Hunter Douglas Honeycomb shades. Installation was great and they've been very supportive with repairs and parts over the years. read more

Brian worked with me to return a blind for factory repair that I had bought elsewhere (BIG mistake!). Due to personal circumstances, I could not re-install it, so I hired Blinds Gallery to come out to do it. He came on time and efficiently reinstalled the blind with professional competence. If ever I need blinds again, I am getting them from Blinds Gallery!!!! Highly recommend this business. read more

We've used Blinds Gallery multiple times in our home. Brian is one of the best in terms of knowledge, communication, and customer service. Work was always done on time, and his competitive pricing makes it an easy decision to support this long-standing local business. Thank you! read more

Awesome service with very helpful sales and service people! Michael walked us through everything in the consultation and setup and was very flexible to our schedule! Absolute awesome working with him! read more

This place is great. I recently purchased some Hunter Douglas window treatments from another company (*not* Blinds Gallery) and the original sales person really pushed the Hunter Douglas product; I was eventually sold because of the quality and the warranty. When the treatments were installed, there was an issue with my duettes. I had such a difficult time having them come back to help that I eventually called Hunter Douglas myself to explain my frustration and the issue. They immediately put me in touch with Blinds Gallery, and I spoke with Brian and someone was at my place within days and in the middle of a very busy period for them! What was a 3 month ordeal previously was ultimately resolved within an hour! Their installer (I believe his name was Joe) with Blinds Gallery was so very kind, I really felt heard. He inspected the product and made several attempts to resolve the issue, and he didn't leave until I was happy. Honestly I have not gotten customer service like that ever, and my only regret is that I didn't know about this place from the start. These guys are the real deal. They are respected and trusted by Hunter Douglas and from experience, I can say I know why. While I'm at it, Hunter Douglas may be a bit pricier than other competitive brands, but they seriously stand by their product and I'm sold for life. read more

Hunter Douglas authorized a repair service at this shop and the overall experience ended very poorly. Blinds Gallery did not address the functionality problem of these custom shades and had no answers for reasons. Worse yet, I took the time to have these custom shades bubble wrapped and when I returned they were laying out on counter, unwrapped, with new soiled marks on the head rail of one of these custom shade. All the owner could say was "not my fault" and too contact Hunter Douglas on their manufacturing defects. UGH! Not good! read more

If you want a good customer experience, this is probably not the place for you. Brian was uninterested in helping us in getting new blinds, so we took our $$$ elsewhere (about a mile south) - they helped us out sooooo much more than this house of cards. read more

I dropped off my blinds that needed to get restrung on Saturday and on Monday, I was able to pick them up. This was quick and easy and they have parking. We are looking to get all our blinds replaced and they are the go to place in our neighborhood. read more

Brian is super friendly when it comes to customer service and his knowledge of product is impressive. I highly recommend!

I've purchased both blinds and curtains from here and have had nothing but great experiences. The staff is super helpful and they have a great selection to choose from. Turnaround time for my all my orders was nice and quick and installation was a breeze. They are my go-to place for window coverings, hands down! read more

Customer service at Binds Gallery was great! The price was the best in the 4 stores I visited and the installation was very professional. The blinds arrived faster than anticipated. I would definitely repurchase if I move again! read more

I purchase all of my blinds from Blinds Gallery. The customer service is great and very personal. I had a quick response to come and measure and bring lots of options. The prices were very competitive. The installer was extremely timely and pleasant. A pleasure to work with! read more

I recently purchased blinds for my new home and Brian and his team at Blinds Gallery were great to work with! Highly recommend them to any clients/friends looking to purchase great blinds for their home or office. read more