I brought a window blind that had a broken cord to the Lovitt Blinds and Drapery Downers Grove location and I couldn't have been more pleased with the service,expertise and professionalism. Within five minutes employee Chris Orlando replaced the cord and made sure it was operational. I will go there for any future blinds and drapery needs. I recommend them without hesitation. read more

I never actually used them but I took a video of all my blinds in my living room, kitchen, and living room. Based on my video Cheryl gave me a quote for about 1000$. Doing my due diligence I sought a second quote from another company. The first thing he asked me is what brand and how old and told me where to look to find the information. When I told him the brand and model he told me that they were discontinued and were too old to be safely cleaned in his opinion. He turned down work in order to be honest and professional with me. I will steer clear of Lovitt needless to say! read more

The draw chord on our horizontal shade broke and needed replacement.Took the shade in and Chris was accommodating and replaced the chord for us and without any charge. That's quality service with a personal touch. Strongly recommend Lovitt Blinds & Drapery in Downers Grove IL. Mike read more

Sept. 22, 2025 I began emailing with Cheryl H. Telling her that I had 6 Roman shades and the sizes. She was prompt in her replies and gave me 3 options: 1. Bring them to their facility in Downers Grove and pick up. 2. They would come to my home and take down and rehang the shades. 3. They would come to my home and clean in place. I chose to bring them to their shop a few days later.On the phone I had told her that several years ago I had these same shades cleaned by them and that I had been happy with the result. They had my shades for about 3 weeks. I picked them up and the next day hung them back up. Four of the six shades didn't hang right. They drooped to one side. When I looked on the back of one shade, I found a string, that pulls the material up and causes the loops, had deliberately been cut off and tied about half way up the shade. So that side of the shade hung down. On 4 of the 6 shades 10 of the rings that the string goes through to create the loops were missing. Again, causing that part of the shade to droop. I called Lovitt the next day and talked to Cheryl H on Thursday. After questioning me as to whether I had brought them in like that, she told me that she would talk to the technician about it and get back to me. She didn't get back to me. I called her back after the weekend. She said that the plastic rings had broken during the cleaning process and the rings dry out with time and this can happen. I understood that but asked why the shades were returned to me without informing me. She told me the tech didn't tell her there was any problem. I told her that they didn't train the tech correctly or that person was trying to hide mistakes. In another Yelp review in the response to another complaint, this was part of Lovitt's reply: "Our company has a specific protocol upon completion of repairs. All our repairs are inspected by our management team for quality control purposes, ensuring that all shades are functioning properly prior to pick-up." Apparently that was not done and Cheryl H. did not do her job. Her remedy for me was to drive back to Downers Grove with the 4 shades and when their repair person comes in they will fix it. She wanted to charge me. I live on the north side of the city and it takes at least an hour to get there. She was not respectful of my time and tried to pass off poor quality assurance and blame me. That is not a good business model. Needless to say, I will not be returning to Lovitt. read more

We had an issue with patio door vertical blinds that were very old. The gentleman that assisted my wife was extremely helpful in helping us fix our problem. He was knowledgeable, professional, and friendly. And while we did get the problem fixed, in the future, when we do need to replace blinds or drapery in our house we will use Lovitt. read more

We had a terrible experience with Lovitt Blinds a few weeks ago. We needed a Roman shade restrung. After it was "fixed" my husband picked it up and brought it home to rehang. As he was hanging it the tiers making up the shade started coming apart. The tiers are connected by long rods the width of the shade. The tiers would not stay in the rods because they were not secured by the proper end pieces. Lovitt apparently lost the original end pieces while they were restringing the shade and they used small end pieces instead that did not prevent the tiers from sliding out of the rods. My husband brought the shade back to Lovitt so they could remedy the problem. He was told, "Sorry, we don't repair shades, we only restring them." So they would't even try to fix the shade they screwed up! And we're out $130. Thanks a lot, Lovitt. read more

Took my Hunter Douglas wood blind into Lovitt for repair. Chris was super helpful! My blind was fixed quickly and works great! I would highly recommend Lovitt! read more

First they canceled my appointment 2 days before scheduled date (when they insisted on a day inspite of me telling them otherwise due DNC etc) clearly not listening to customer.. (sign one, that I shouldn't have ignored, in hindsight). Then I decided to take the blinds to them all the way from Hyde Park to downers grove. I called ahead of time to confirm if there would be a technician onsite for a quick evaluation. When I get there the service technician give me a ton of attitude .. including they can't review It right then, the person on phone is not onsite , they have other orders etc. All I needed to find out was -- do my existing clutches work with the blinds in hand, confirm if they would be needing any other service .. so this is review of how much work is needed .. should take 10-15min. Max. AND I had confirmed ahead of time this could be done!! The technician proceeds to tell me that I'll have to drop the blinds there and come back in a couple of days. Again this is after I had called them and confirmed that someone will be present for a quick evaluation. After expressing frustration with this timeline, she said review for each blind will cost $35. To which I agreed and said will be back in 1 hour. When I came back, all she did was unplug the clutch and get the new one in. No testing nothing.. clearly not acceptable and when I asked is that all that costs $35, she got flustered and decided to ' give it to me for free' ..really??!! I should have stayed in the city and gone to a blinds repair person. I would not send anybody over here ever .... absolute waste of time and energy. And TERRIBLE attitude and service read more

Website indicates Lovitt is a "full service" drapery and blind company/service. They advertise take down, clean, re-hang existing and deal in new draperies and blinds. Yet when I reached out to them for a rather large project they could not promise take down and re-hang of existing draperies and they further informed me that they do not do new draperies or hardware. Pretty much just a dry cleaner then! They need to revise their website and stop sending out misleading fliers and email! read more

I brought a broken window blind that wasn't working. I was met by Chis who took my +30 year old blind diagnosed and fixed it so quickly! I had taken this very same blind to a place in Chicago twice and they did not fix it. I would recommend Lovitt Blinds without question. A+!! They can fix blinds and can also clean them which is very helpful to know. Very satisfied and they have earned me as a customer! read more

Ashely, Handled My Order So Professional. Even Getting Back To Me Late Evening, To My Surprise. As I Told Ashely, I've Always Been Terrible With Names, Their Driver/Install Gentleman Is So Knowledgeable, Professional, Great Asset To Co.. Great Pleasure To Deal With! Came to my home & professionally took entire homes window/door treatments down. Everything came back & professionally rehung all. My Hunter Douglas Blinds Glisten in the sunlight in all windows & patio doors. Two bedrooms hand made Italian room darekend drapes look new, so bright and clean, Not a bit of shrinkage. Pleated perfectly & Ashley said she can send someone to steam the pleats if I wasn't happy. Didn't need they look Great! This Company I'll Always Recommend & Use. Pleasure To Deal With!!!!! Ashely, Kept Me Up-To-Date From Day One!!! Highly Recommended!!! read more

We are very satisfied with the service we received from Lovitt. Our blinds were removed and restrung in about a week and a half. Erik returned and not only installed the blinds, he showed us how to raise and lower the blinds more efficiently and carefully and even adjusted each window blind so that all the windows in our sunroom matched. He was pleasant and very helpful. Everything looks attractive, even, and balanced. Great job! read more

We been going to Lovitt's for many years . Their expertise and service are the best. Chris has been especially helpful . I highly recommend this business. read more

I searched for a place to repair the cord on my blind. It took many phone calls for me to find a place to make this repair. Lovitt is far from my house, and I thought I would have to return after they completed the repair. It was promptly fixed while I waited with professionalism and courtesy. I recommend Lovitt Blinds to everyone!! read more

I recently had my white Hunter Douglas silhouette blinds cleaned by Lovitt. The blinds came out so clean and look great again! Thank you.

Noel of Lovitt came out to repair my Blinds on site and explained everything so well. He was efficient and thorough. I am happy I called them after other companies wanted me to take them down and reinstall myself. I am not that handy so I'll call them back if my blinds break again, but apparently there's a 1 year warranty on the repairs. read more

They were so courteous and helped me with my blind repair right on the spot. I would highly recommend!

Had a broken set of blinds that needed repairing. Brought it in and they saw that it was just a minor fix and did the repair right then and there! Took 5 minutes and they didn't charge me a thing! Definitely will go back for repairs, cleaning and any new blinds I need in the future! read more

I had about a dozen blinds cleaned after a heavy duty construction project at my home. They were returned to me very quickly, with courteous help unloading and loading my vehicle. (did not use their take down service) Would recommend. read more

Whenever we have purchased blinds or have them cleaned, our go-to is Lovitt Blinds. The installers are professionals, as are their sales representatives. Yesterday, our #1 representative at Lovitt, Christopher came to our home and took down our kitchen blinds to be cleaned, along with the material above the blinds. Christopher is always on time, pleasant, polite and informative. He had things done carefully and professionally. In past when purchasing blinds he was always patient in reviewing the best blinds for our needs. Ashley, the office manager, is also always a delight to deal with. read more

Another few weeks have gone by and I have no blinds. Advised by owner to misinform Hunter Douglas about warranty on my blinds, I said this was shady (pun fully intended) and the trouble really started. Ended with the owner threatening me physically, refusing to return my blinds, a number of verbal attacks and insults and ending with a challenge that if I want my blinds back to comedown to the shop- he'll be waiting for me because I'm such a tough guy on the phone. Also said he was cutting the strings out of my blinds. Can not recommend this business, but that's just my experience. read more

Excellent service Justin Walter went above and beyond to help us get our Hunter Douglas Rod fixed. He returned to company and we got a new rod for a very reasonable charge. I will definitely use again. I do agree people who answer phones should be trained better. read more

Stay away, Very Rude, Jim who refused to give out his name at first, bragged about how great he was, his blinds were the best and his prices were the best, when I called back, after 6 tries,to find out about the new ad for 50% off and maybe I could get a better price, he finally called back yelling that "how dare I call there so many times, his salesman cannot talk on the phone when they were in the car. I should not go over his head to get a better price, that he was JIM LOVITT and nobody goes around him, needless to say, I will never do business with this ignorant company. HUNTER DOUGLAS, Please take note!!! I am a real person, and this company can deny all they want, see other reviews, they are very ignorant. Frank S read more

We are very pleased with the results of the repair and cleaning of our honeycomb shades. Bill called, said he was on his way and walked in our door at exactly 10am--the time of the apointment. He was very professional and qualified. Also, Sheryl, the office person was very pleasant and helpful. read more

I have used Lovitt Blinds and Drapery for phase I of my window treatments. Chris came out to our home with a large variety of samples. He was very professional, knowledgeable, and might I had patient. We were very happy with the results, our shades look beautiful. We are now working on phase II with Chris and I am confident we will get the same beautiful results. Thank you Chris, and Lovitt for your quality and great customer service. read more

Paid $300 cash to get my Hunter Douglas blinds cleaned. When they came back, the cords were broken, hardley functional, and was told they were beyond repair. The owner was very rude when I asked for a refund. I wish I read some of the reviews before doing business here. read more

We took 3 broken 7-year old Hunter Douglas blinds to Lovitt Blinds for repair and cleaning. In less than a week, the blinds were like new again. Very pleased with the service, speed and workmanship. read more

I contacted this company to clean sheer verticals in a home I just moved into. They sent out a person who was so tentative, wasn't sure he could clean this type of sheer vertical. First he said he could clean these on site, then he wasn't sure, then he tried to do it and quit after a few minutes. He called the owner a few times for instruction on what to do. They wanted to charge me $250.00 travel expense (it's usually $125.00) to try and discourage me from having this tech take these down and clean them at their site. This is what this company claims to do. Finally after I refused to pay a $250.00 travel expense the guy tried to clean them and quit after a few minutes. He did easily clean a sheer horizontal blind however. The charge was $150.00 for this debacle. The tech they sent out didn't seem to know what to do or how to do it. Very disappointing experience with this company. A more experienced tech may have done the job in my opinion. I asked him to be careful when cleaning as I have flat paint and it doesn't wipe off easily. He didn't even know what I meant by flat paint????? A glimpse into the knowledge this tech had. read more

Had these guys come out to do in-home cleaning of my silouette blinds from floors to ceiling and they were great. The blinds look great, the service was professional and I'm generally very happy with my experience. My only complaint is that when I called, I'm pretty sure that I had to leave a voicemail - I'd prefer to speak to a person. read more

Earlier this month Lovitt uninstalled, cleaned, and reinstalled the blinds in our apartment in Oak Park. We had never used them before but we will use them again because their prices were reasonable and their people were friendly and easy to work with every step of the way. They also kept to the schedule that they promised. We are grateful that we found them. We highly recommend Lovitt! read more

We've taken our blinds to Lovitt for cleaning and I won't go anywhere else. Their service is wonderful and they are very nice to work with. I called them recently to ask if they knew where I could go to buy a box that would fit blinds that had to be shipped back to Levolor and they kindly offered to give me a box. This is the reason they stand out head and shoulders above other big business blinds companies. They're much nicer to work with! Highly recommend!!! read more

Stay away from this place. We had our place painted and the painters got some some paint on our blinds. I called Lovett and they said they could try to get the paint out, the installer came out took my blinds down after a couple weeks he brought them back & while hanging them back up he pointed out that there was a ripe in them and said these were not ripped when he took them down, he called the manager after he got off the phone with the manager he said the manager would call me back and let me know what he would do. I waited several days and called the manager back he told me he was working on the issue, I called 3 more times and he said he was working on The problem. To this day he never called me back and it's almost a year.. Horrible customer service!!! read more

I was very hesitant to have my hunter douglas blinds cleaned, but I decided to give it a try and closed my eyes and dialed Lovitt and made an appointment to have them come in and tackle the job. Much to my surprise Bill showed up and said he was going to to all the work. I still was apprehensive. I cannot tell you how fantastic a joy he did. My silhouettes are so clean and clear it is as if i had just purchased them..Highly recommend them for professionalism and price and everything else read more

Ashley was a big help on the phone and over text helping me useless trip and telling me exactly what I had to do to resolve my problem.

Stay Away from this company and Jim. First rule of any business is to be courteous to customers and explain them the cost of services and differentiators. I called James and he quoted me $2/slat for cleaning. I checked and found that you can buy $3/piece new slats and called later that day to check if can do more reasonable numbers. Since, I have few hundred slats to be cleaned for reasonable price and it will come to more than $1200 just for slats plus cost of cleaning draperies and taking their visit fee. James asked my budget which i told him that like $300. He immediately used derogatory words without explaining why he wants like $2/piece. Perhaps they are highest price that I have seen anywhere. I just checked with other services in the area and they were very courteous and were ready to work with me on some reasonable quote. I will definitely recommend them to all the neighbors and friends. Since, everyone is looking to have a cleaning in spring. Jim also called me and leave me a nasty voicemail that he doesn't care about yelp reviews and his customers. Well, Mr. Jim wake up! Treat any customer with respect. You in business because of customers and their view on you. Please stay away from this business and Jim. read more

STILL HORRIBLE My call placed to discuss the final condition of the blinds has never been returned. It's unfortunate that Lovitt's sole attempt at customer service is to try to discredit me. I paid for 7 blinds to be cleaned, 4 were returned with dirt in the seams. Yes, the blinds were dusty, (which is why I hired Lovitt in the first place) but not obviously dirty. Nobody, at any time, ever mentioned that there would be any problems with the cleaning. Lovitt also returned a blind in previous working order that is extremely difficult to close now. I was told repeatedly - at different intervals, for almost a month - that my blinds would be returned in 2-3 days. Every attempt at open and honest communication was initiated by me, and put off with evasions and lies by Lovitt. read more

Lovitt took my blinds to their shop back in November for repairs due to a broken cord. In December, shortly after they were repaired and reinstalled, the blinds began to malfunction. I called Lovitt back, they came out and "untangled the cord" and charged me a service fee of $60.00. The cord completely failed and broke in March and I took the blinds in to talked to the owner. He explained to me that I had "shitty" blinds and the cord failure was not their fault. I asked why they didn't explain to me that my blinds were deficient when they originally took my money and the owner had no answer. He also told me that repairs only had a 30 day guarantee. This was not explained to me at the time of the original repair. I explained that the blinds worked fine for ten years but worked for less than two months after their repair. The owner further explained that the blinds had a design flaw. When I pointed out that the blinds worked fine for ten years he actually told me that "the blinds did not have a design flaw then but they do now." I gave the owner several chances to offer some sort of a solution but he was hostile and made it apparent that he was not going to try to rectify the situation. My blinds probably are not premium grade but if the owner had a better attitude he might have been able to sell me new blinds. Based on how I was treated and the shoddy repair work I would never do business with this company again. read more

I spoke with Noel about a honeycomb blind repair. Based on that conversation I dropped off the blind to have the repair completed. Noel was as nice in person and honored his original quote. Sooner than promised, I received a call that the blind was all set. We re-installed it today and it now works perfectly. I can highly recommend Lovitt Blinds for repairs! read more

Needed a Roman shade restrung. Lovitt Blinds had been recommended, so called. They were very accommodating with scheduling. The staff that came out here were on time and professional. The blind was repaired and looks great! read more

Great place to have your blinds cleaned. Friendly and great service. Blinds always come back very clean and in just a few days. I also have had some repairs done. Would definitely recommend them read more