The best CPA in Virginia!! We had a very complicated accounting situation and we got it fixed right…read moreaway. Quick and easy to work with. Great prices. I highly recommend this service!!

unfortunately Alexis made multiple significant errors in the processing of our taxes.read more

I have finally found an accountant I can trust and rely on. Check him out and you will not be…read moredisappointed. He will make sure your companies paperwork and finances are in order.

HORTENCIA TORRES IS THE TAX ANGEL!! Seriously, I wish I met her sooner, because she would have…read moresaved me tens of thousands of dollars. Not only does she know her stuff, but she gets it done correctly! She explains everything to you, walks you through the tax laws, and really allows for you to put your faith in her. After a friend referred me to her, I referred my parents and another girlfriend- and everyone is equally as happy with her services! I honestly don't have anything bad that I can say; I'll be using Hortencia for the rest of my life- just wish I started sooner!

I highly recommend Hortencia Torres and her helpful staff who took care of an IRS registered letter…read moreclaiming I owed thousands more. Instead, I left Global Tax with a refund from the IRS. She does her homework, knows the law and the loopholes. Don't ever do your own taxes again nor let some firm like HR Block do them. Global Tax saves you thousands, and takes all the load off your shoulders so you can sleep at night!!

This office has been doing our taxes for several years now, and we couldn't be happier. They are…read morealways cheerful, friendly, and willing to help. Laureen has done them the last couple years, and is a real pleasure to work with. In the years past we've used other Liberty offices due to our location, and have always been very pleased.

For eight years, my wife and I used Liberty Tax in Burke, VA, with satisfaction. We appreciated…read moretheir responsiveness, customer service, and integrity under Monique M.'s ownership. However, this year's experience under new ownership was a complete disaster prompting us to switch tax preparers permanently. On February 14th we contacted Liberty Tax via email to file our personal and two business returns. They promptly replied with a link to upload our documents, which we did on February 18th, confirming via email. They acknowledged receipt on February 21st, stating a preparer would contact us soon. Unfortunately, that's where things went downhill. Despite no contact, I emailed them in March as the business tax deadline approached. No response. I called repeatedly, leaving voicemails, but received no call back. Finally, on March 15th (the business tax deadline!), I spoke to someone (Lily) to inquire about our business and personal returns. She initially couldn't find our documents but eventually informed me Bryan was working on our personal return, while Annette handled business returns. I requested to speak with Annette but was unable to. I ended up scheduling a call on April 2nd with Annette. However, she never called us. I called the office after waiting 10mins. I was put on hold, and then was told Annette just got out of a meeting and would call me back. She never called back and I called the office after waiting for an additional 1hr. I ended up speaking to Jame who stated he and Annette were working on my business returns but needed two more documents. I obtained them promptly from our CPA (who clarified these weren't necessary to file) and sent them to Liberty Tax. Despite follow-up calls, I received no updates on either our personal or business returns. Emails went unanswered as well. On April 15th (tax day) Bryan contacted me regarding our personal return. He stated he was wrapping up our personal returns and working on one of my business returns. I'm not sure how he was "wrapping up" our personal return as this was our first time speaking to him. He sent us a draft personal return that he asked us to review an sign so he can efile by the deadline. However, upon review there were several inaccuracies, missing business information, and it showed a state tax obligation. I pointed out the errors and explained the missing business return information. Since our business returns affected our personal return, we couldn't e-file. Bryan proposed filing an extension, which we agreed to. He couldn't confirm if our business extensions were filed. Also surprisingly, when I requested for a K-1 for my business partner after all returns were filed, he didn't know whether I provide it or if Liberty Tax provides it (tax preparers provides this document). On the same day, Lily called to file a $100 personal return extension fee. My wife and I questioned the charge due to their negligence and lack of communication. Lily waived the fee but mentioned the state tax payment due by May 1st, which we handled ourselves. We also emailed for updates on the business returns but received no response. After a week of silence following the extension filing, we contacted them again, leaving unanswered voicemails. Finally, on April 24th, an anonymous sender from Liberty tax emailed us (cc'ing Bryan, James and Annette), stating Bryan informed everyone that he was pending me and my wife's signature to efile (even though I explained to Bryan why we couldn't sign) . Also, anonymous sender stated they would review the documents we provided and see what else was needed with Annette and James. We never received the promised list of requirements. I promptly responded addressing my concerns about my returns and the lack of communication. I never received a phone call or email after my reply. Disappointed and frustrated, we contacted a new CPA/tax preparer. They were shocked by our experience and completed both our personal and business returns in two weeks. We received a state refund instead of the tax obligation Liberty Tax communicated, and most importantly, our new preparer discovered Liberty Tax never filed the business extensions, potentially leading to nearly $1,000 in penalties per business. Thankfully, they filed a penalty abatement waiver with the IRS. If you're considering Liberty Tax in Burke, VA, we strongly urge you to look elsewhere. We wouldn't want anyone to experience the lack of professionalism, communication, negligence, competence, and integrity we encountered.

I would have rated you lower than a star if I could have. My…read moreexperience with this accounting office was extremely disappointing and frustrating. First, they charged me $250 for a basic filing service that most other professionals offer for around $100. Unfortunately, the inflated price did not come with better service -- quite the opposite. The office itself is filthy and poorly maintained, which should have been a red flag. The accountant simply gave me advice to handle my case with the Tax dept. that created serious issues for me and then completely disappeared. I tried to contact him more than 10 times over the course of 17 days with no response. My emails and messages were ignored until the deadline to submit my documents had already passed. Only after the deadline did the secretary message me saying I should solve my problems on my own -- because the accountant is on vacation. When I voiced my frustration about the lack of response, the secretary actually hung up on me. They were okay only until I made the payment -- after that, they acted like I no longer mattered. "the photo attached explains a lot." The accountant also carries himself with an arrogant, dismissive attitude -- as if he's doing clients a favor just by responding. I rarely leave negative reviews, but this level of unprofessionalism, neglect, and disrespect deserves to be called out. I would not recommend this office to anyone.

Me and my wife have been going to RTS tax pro for 3 years now. Never had a bad experience , Sayek…read moreprovides a thorough look at your taxes , and is very knowledgeable.

Got assistance with my taxes and answered all my frustrating questions. Very knowledgeable and…read moreinformative with options that help me get my maximum amount on my return! Will definitely recommend and would return for next year's return.

I've had Bennett, Atkinson & Associates complete my personal federal and state tax preparation for…read more5+ years. She now completes my joint filing post-marriage. Debbie Bennett and her staff have done a fantastic job with a focus on completeness, accuracy, and timeliness. Furthermore, she has taken the time to educate (in person and via email) when I had a question.

The entire company is equally professional & personable. I have been a client for well over 5…read moreyears. They're ALWAYS on top of things. I appreciate that they always go above & beyond to assist me. HIGHLY RECOMMEND!

Closes 3 days sadly. Staff were a bit rude but my visit overrall was not bad it wasn't fullread more

I had the pleasure of working with Janelle Murphy to complete my 2019 Tax Return this year. I was…read moreexceptionally pleased with the service, knowledge, and level of professionalism she provided to me. I've worked with individual solo tax preparers and the "other" large tax service in the past, and my experience at Jackson Hewitt exceeded my expectations as well as consultations I've received in previous years. I chose Jackson Hewitt based on posted Yelp reviews and the ease of discussing my needs and getting an estimate of fees in advance of setting an appointment. I had a complicated tax situation this year involving job changes and disability/Social Security issues that Janelle expertly handled. I felt completely confident that she found every advantage possible in reducing my tax burden this year. In addition, she found a mistake in last year's return (handled by another professional) that if left undetected, may have resulted in additional fines, penalties and the potential for an IRS audit. I am grateful that she provided a bulleted list of recommended steps to take this year to help reduce my taxes next year. I am extremely pleased with the service I received at Jackson Hewitt and will return next year. Thanks, Janelle - it was great to work with you!