My husband and I needed an experienced accountant who specialized in preparing complex taxes because we own a business. We were very pleased to find an excellent team of tax experts at Block Advisors. They're also the premium offices of the H&R Block company. This office had several employees who understood our needs and could help us 7 days/week. They were wonderful! read more

I have been going here for two years, and I can honestly say that this is the worst tax preparation service I have received ever! I am US permanent resident, and I went to this "premium" office for so called "expert" help. Nevertheless, my preparer, Jacklyn Fonorow, is as far away from that as possible: (1) It takes me 4-5 trips of at least a couple of hours to prepare this return with her, even though I have all the necessary paperwork ready and arranged. My previous preparer (in Washington, DC) took this same paperwork, prepared my return, and verified it with me in a single sitting of two hours. And he was cheaper! (2) She makes so many mistakes in the preparation that I have to go through the return line by line to verify each and every detail. This was never the case with my previous preparer! Outside of my office appointements,I at least spent 12 hours verifying my returns! (3) She couldn't handle simple multi-state return! I had income from IL and NJ, and my wife had it from PA. She couldn't figure out how to get the software to "behave" and tried to overwrite softwares suggestion with incorrect numbers! I was so uncomfortable that I prepared the state returns again and filed them myself even after paying about 200 bucks to H&R block for the preparation! (4) She overcharged me for the tax preparation fees, and I have been trying to reach her with no luck for the past 3 weeks. I even called and texted on her cell phone and got no response! Have left multiple messages at the office because this "premium" office is by appointment only! All in all, I have nightmares about this office! Please do not use it! read more

I have been going to this office, and specifically Jackie Fonorow for years and have had nothing but great experiences. The nicely renovated office is not only comfortable, but also is telling of their expertise in all facets of taxes. Jackie is very friendly, knowledgeable and prompt with her many communications. She knew all about the new tax laws and got me more money then we thought possible! Jackie is an expert in taxes for businesses, and helped me profoundly when I had my own small business years ago. Her kind guidance through the years has always made tax time stress-free! read more

I have recently posted an ad in Yelp. not to be vindictive,or ranting.I have been a client for many years. Sad to say the individual doing my taxes Jackie,has been a friend but has had alot of health issues.We were in the middle of a situation,and she goes on vacation.The Office would not assign someone else to me. and I ended up per my tax lawyers opinion way over charged and the work not done professionally at all. Diane at the office, tried to cover the tracks,talk in circles. , basically no different than the2 gentleman and there were others,saying the same thing about the lack of getting back to clients on time, not really knowing what they are doing. I only mentioned the individual. because, they represent the company. I could never recommend H&R Block Advisors. in Wilmette to anyone. Its very sad, but JF's work due to health issues has slipped, but its wrong to cover it up with management. and corporate; well they swept it right under the rug. Michael -Glenview,Illinois read more

At this office I met with Jackie she agreed to do my Trust's taxes at the start of October and I have not heard back even though I have emailed ,called and left messages and even texted. Have filled a complaint with H&R Block to get my documents back which they say will take 7-10 days before I hear back. read more

By far this was the absolute worst experience ever. I honestly believe this office is a total scam and not a legitimate H&R Block! It was such a surreal experience and I still do not have my taxes done (it is now almost August). I have filed a complaint with the Better Business Bureau. Here is a complete timeline of my experience this is the complaint I filed with the BBB. If you don't want to read the whole timeline- do yourself, your company a favor and DO NOT USE this office to do your taxes! "On 4/5/2009, I had a scheduled appointment with a tax preparer at H&R Block to prepare my taxes. I met with Jacqueline Fonorow and reviewed my tax documents and we discussed what needed to be done. Jacqueline advised that my taxes would be completed in time for the 4/15 deadline even if it meant I wouldn't be able to review them until 4/13. On 4/14 I still had not heard back from Ms. Fonorow and emailed her asking if she was going to need to file an extension. On 4/15 she emailed me back and asked if it would be ok to file extension for all 3 filings that needed to be completed; I agreed that that would be ok. Not hearing back from her, on 5/9/09 I emailed asking when she thought the taxes would be completed. I received no response from her and on 5/19/09 I emailed her again asking for an update. This time she emailed me saying that she would have them done within the next two weeks and then on 5/29 she emailed me that they would be ready the following week. Not hearing anything again, on 6/9/09, I emailed her again asking for an update. She never responded and on 6/17/09 I emailed her again asking for a reply. On 6/18/09 she responded and said she hoped to have it done early the following week. On 6/25/09 I emailed her again asking for an update. She emailed me back saying that she did not have them completed and was going on vacation until 7/6/09 and would have them done that week. I received no response the following week so I emailed her again on 7/16/09 asking for an update. I immediately received an out of office automated response saying that she was out of the office until 7/20/09. On 7/21/09, having received no response again, I emailed Ms. Fonorow asking for her to immediately mail my tax documents to me at my home to which she responded that she would and subsequently did. At this point it is now 3 months past due from when I should have received my tax refund and I now need to find another tax prepared to complete my taxes." read more

STAY AWAY from this location as long as JACQUELINE FONOROW is employed there. She honestly has no idea how to prepare the easiest of returns and to make matters worse she doesn't answer emails or phone calls regarding the status of your tax returns. For over a week after I submitted my PERSONAL INFORMATION I tried to contact her via email and phone with no avail. Numerous documented phone calls and emails to her with absolutely no response. When I finally got it touch with her she stated she will have my return completed by the next day. Next day came and she once again started to avoid my attempts to reach her. She is a CHEAT at the highest level. When majority of the negative reviews have her name included in them you know there is something fishy about this scam artist. During one of my attempts to reach her at the office her colleague expressed his/her frustration with her lack of communication and skills. He stated to me that I am by no means the first one to file a complaint on Jacqueline Fonorow. What blows my mind even more is that she continues to be employed there. I have reported this issue with the BBB as well as upper management at the corporate level. Message to Diane the branch manager: Get rid of this "girl" ASAP. Your going to end up with a big mess on your hands if Block Advisors or H&R Block continues to rep her. read more

Stay as far away from this location as possible. I've been using them for a few years not knowing that they have been doing my tax return incorrectly. Fortunately something happened and I had to bring my return to a new accountant. The person I was working with was Jackie fonorow. I dropped off all my docs in February. Never replied to my emails or calls. April 14th she finally replied. she claimed she was sick and said she needed to file an extension. She had the guts to tell me that she will be going on vacation for two weeks starting April 16. And she will finish my return when she gets back. Same story no reply to emails or phone calls until I talked to her "supervisor" Anne Wagner. late June, I was fed up and took all my docs back. I gave it to another accountant and found out that Jackie has been doing so many things wrong. She even reported the wrong end of year balance for my bank account on the tax return. How hard is it to see that the ending bank balance doesn't match up with what she has on the return? She's completely incompetent. If someone else never looked at it then I would have never known that she has been doing it wrong. I'm going to make sure that she will get audited because she is charging people and just winging the filing. read more