The company I work for has spent 10's of thousands or more on basic supplies and stihl equipment,…read moreand plenty of stihl repairs. Last year, we dropped off a 14" demo saw for a stripped armature bolt to be repaired. After 4 months of phone calls, the saw was still not repaired. At the beginning of this year, one of our project managers went to see what was going on, and they handed him a box of parts and said it wasn't repairable. (The saw was fully functional when it was dropped off for a stripped bolt) I spoke with the manager at the time, Mike and explained the situation to him. He was going to see what happened to try to make things right. Fast forward to yesterday 5-12-26, I am back in town from a long project and checked in on the saw situation. Was told Millers was sold and Mike was no longer there, new Owner Ray came and spoke with me i explained everything and he said he would look into it, took my name and number. The stihl guy from the back told me it wasn't my saw that it was registered to some woman, and walked away never to return. Ray called me about an hour later, telling me my saw was not running when dropped off (so I'm lying) and that it isn't even my saw (am I a thief?) and they would not be repairing it or doing anything to make it right for me. If I could leave zero stars, I would. I have been a patron of this store for 15+ years with no issue, but the last 6+ months have been a disaster.

Greatest Hardware store ever! Great customer service, helpful employees in every isle they are…read morethere to assist you. Employees don't come and go some have been there since Miller Supply Opened

Outstanding service very knowledgeable 250 -3000 couldn't find shells anywhere not only did…read morethey have em they explained what the 250-3000 ment. The rifle was willed to me fr atom farther it was 2 him from grandfather. Needles 2 say if ur looking knowledge and hard 2 find items this the place you need 2 be

Great staff great prices if they have that firearm your looking for. Or great place to FFL good…read moreprices on ammo and family type atmosphere.

Love this hardware store. Great service. If they don't have it they'll order it for you. Prices are…read morereasonable.

This hardware store is a local gem. We've found everything we need there and the best part are the…read moreemployees. Whenever we walk in, there's someone to help us. For example, we were searching for a specific type of light bulb. They not only directed us to the right aisle but they helped us look for the specific item that we needed. Our go-to place for household items

Oh wow!! Stellar service!! thank you, Monica!! From advice for grout removal, detailed info about…read moreall the cool handmade gifts.... to talk about rescue pups!! I was not going to go into the store. I am so glad I did. Monica has to be me of the most genuinely kind people I have met in a long time. Hardware and a whole lot more... even poison ivy soap!

Palmerton is a small town with a hardware store that stocks basic and useful merchandise on both…read moresides of the building. Sort of like the old time set up. Electric oven burner catch trays, some garden items, even men's athletic socks, all at great value. And the clerk with the Fireball t shirt was extremely helpful and personable! I plan to stop be soon to find more goods!

I live on the same block so I shop here all the time. Great store! You have to see it to believe…read moreit. You wouldn't think they could fit that much merchandise into such a small place but they have just about anything you need as far as tools and hardware. The staff is helpful and friendly, and very professional. Do yourself a favor and stop in sometime.

i used to love this store, but was not only sold a defective item, which they would not honor a…read morerefund for, and managed to blame ME for the item being broken! the manager/owner/whoever he is has been VERY unprofessional about the situation and i will tell everyone who listens not to go there anymore. this is not the first time i have been sold defective items from them. i've had to purchase a second old knob for my inside door because the first set was missing a switch inside to make it lock. keys are seldom cut right, even for locks they sell in store. never have i been so offended by a worker in a store in my entire life. absolutely unacceptable behavior for a man his age. grow up. i always try to shop small, but in this case, i'll travel the extra miles to go to a chain store because apparently this one likes to play dirty.

This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

Nice selection of items. Looking forward to returning…read more I went to pick up what my husband and I thought were eclipse glasses. It turned out that the website for Ace Hardware was reporting that eclipse glasses were in stock. The glasses were polarized safety glasses. Chris was extremely helpful and gave me an immediate refund.

I want to sing the praises of this local business. I have had to run here for things once in a…read morewhile when I am working on a customer's house in the area need a common plumbing part and don't want to run all the way into town. There is a decent selection, and helpful people to get you in/out fast. The reason why I logged in to yelp to write this review is today I am putting together some paperwork on a remodeling job I was working on and found that I lost a receipt of items I bought here at Paul's 3 months earlier. I called the store and asked if there was a way to find out what I bought there using the info from my credit card statement. The Paul's Hardware employee was able to quickly find the transaction, tell me what I purchased, and faxed me a copy of the receipt. All of this took five minutes from the time I found out I lost the receipt, to when I received the fax of my receipt. AMAZING SERVICE!! Try this at a large home center, I would have been on hold for at least a half hour just to be told that they can't help me. Thank You Paul's Hardware

I love shopping here for hardware supplies. There's always someone available to help and they're…read moreall knowledgeable about plumbing, electrical, etc. They're always so patient when I'm asking tons of questions.

Went to grab a spark plug for my mower. After being ignored by 2 older men in the back one finally…read moreasked what I needed. After showing me where they were located and asking if I knew which size I needed he walked away and said to the other guy "I hope he picked the wrong one." To which the other man replied "yeah I hope it leaks on him." Seriously? I'll give these men the benefit of the doubt and assume it wasnt the color of my skin but either way I'll never shop here again.

Lawn mower service last July, service the mower and put new carburetor on , put fuel treatment in I…read morepurchased from them in November!!!!!! Fresh gas today and won't run !!!!!! Third time I would take back but obviously not !!!!!

Many years ago, I purchaed a mower from this place. Had an issue with the mower was told it would…read morebe fixed under warranty (they said NO charge). Two weeks later I go to see if its done and and the bill is over $60 for a blade sharpening and a tune up! When I questioned them they said Leroy had called and asked if I wanted the blade sharpened and a tune up. I never got that call and had to pay for a blade sharpening and a tune up on a month old mower! Don't go there the are dishonest !!

Wade was super helpful and knowledgeable. went back the next…read moreday and Don helped me. I would recommend them to everyone in the area. Vince

Thank you Lexi !!! Your help today really was appreciated…read more... This is always such a well-kept store. Everyone is legit kind and friendly. Highly recommend!!